I am thrilled with my ring and the buying experience with L'Amour Brilliance. First of all I looked at so many company's with the ring I wanted. I got the best price thru this company. The buying proc... See more
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Verified
Looking back now, I should've paid express. Parcel arrived two days after the birthday dinner, so the wow reveal happened on leftovers night. Quality redeemed me, still. Next time I'll spring for fast... See more
Verified
I was initially nervous about ordering such an important item online, but LAMOUR BRILLIANCE made it a breeze. From the first inquiry, their customer service was top-notch, answering all my questions a... See more
From the moment I started browsing their site, I knew I was in good hands. I ordered a Rose Gold Eternity band, and it's stunning! The whole process was easy, and customer service was so helpful in a... See more
Company details
- #39 of 137 best companies in Jewelry Store
Written by the company
We’re A Team Of Creatives, Programmers, And Jewelry Experts. Our Mission Is To Change Online Jewelry Shopping. We Understand That Behind Every Piece Of Jewelry Is A Highlight Moment.
Contact info
580 Fifth Ave. Suite #1407,NY, New York, 10036, 10036, New York, United States
- +1 (888) 668-8212
- contact@lamourbrilliance.com
- lamourbrilliance.com
4.7
Excellent
131 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Twin pendant joy
Looking back now I should have filmed it. Two identical pendants arrived timed for our birthday; sis opened first, screamed on video call before my courier even rang. Shared sparkle, shared tears.
Date of experience: June 17, 2025
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Panic to perfect fit
I ordered the wrong size, idk how. They sent a prepaid label, resized within five days, shipped back. Zero extra cost, zero attitude. Phew, crisis dodged.
Date of experience: June 11, 2025
Transparency check passed
One thing I realised is green claims sound fuzzy, so I asked for proof.
They sent sourcing papers, carbon offset data, and a video of their solar-powered shop.
The tiny leaf hallmark inside the ring now reminds me choices matter.
Date of experience: June 03, 2025
Verified
Ridge-top yes moment
Needed a glove-friendly setting for a snowy summit. Customer care suggested petite six claw, rushed casting, shipped fast. Sunrise hit the diamond, she said yes before I could kneel. Best breath I ever lost.
Date of experience: July 02, 2025
Verified
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Solo diamond deal shocked my jeweler.
Date of experience: June 24, 2025
Verified
Was a scam
Was a scam. Paid for a usa base company, received my ring from Vietnam, filling a complaint.
Date of experience: June 17, 2025
Reply from L'Amour Brilliance
Dear Mr. Wilfried,
Thank you for sharing your feedback. We are truly sorry to hear that you feel disappointed, and we greatly appreciate the opportunity to clarify.
Our company is registered in the United States, with an office based in New York. To offer high-quality jewelry — crafted with IGI-certified lab-grown diamonds and genuine gold — at a fair and accessible price, we manufacture our pieces in our own dedicated workshop in Vietnam. This approach helps us reduce unnecessary operational costs while maintaining strict quality control standards, so customers receive finely handcrafted pieces at the best possible value.
Your ring was carefully made to the exact specifications you confirmed, using 14K gold and an IGI-certified lab-grown diamond. The diamond's certification number is laser-engraved and can be verified directly at www.igi.org.
We understand how important transparency is, and we always encourage our customers — including you — to have their pieces independently appraised. If there is any aspect that does not match our commitments, we are ready to offer a 100% refund without hesitation.
We hope this information clarifies your concerns, and we remain at your full disposal for any further questions or support you may need.
Sincerely,
The L’Amour Brilliance Team
I love my new 3ct princess cut pave ring.
I am thrilled with my ring and the buying experience with L'Amour Brilliance. First of all I looked at so many company's with the ring I wanted. I got the best price thru this company. The buying process was easy. Their communication was non stop. And finally when the ring arrived it surpassed my expectations. It was beautiful and was packaging was so impressive. I highly recommend.
Date of experience: April 14, 2025
Verified
The entire process was excellent!
The entire process was excellent! I was nervous at first with ordering a ring set that is hand designed and crafted, but the experience was great. They kept me informed every step of the way, from the design point, sending me the 3D images of the ring set, and even videos and pictures of the packing stage. I would say it was over-communication at some times (which is outstanding). The rings were gorgeous, and my wife is in love with the set.
Date of experience: June 11, 2025
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Mom’s marquise reborn
In my journey to honor mom I shipped her vintage marquise stone. They bezel set it beside a lab round, recycled our old gold, and the engraving showed up untouched. Tears flowed at the first glimpse.
Date of experience: June 18, 2025
Budget wizard advice
What surprised me was how the rep nudged me one clarity grade lower to save cash without losing sparkle. Extra money went straight to honeymoon snacks. Solid move, fam.
Date of experience: June 02, 2025
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Neutral delay note
To be fair the craftsmanship slaps, yet DHL sat on the parcel three days. Staff mailed forms within hours and fees stayed low, but next order I might spring for express. Still rocking the ring with pride though.
Date of experience: June 05, 2025
Dad nod of approval
Recently I found out the old man still keeps his jeweler loupe. After checking my lab emerald he nodded and said not bad, son. That line was basically a trophy.
Date of experience: June 03, 2025
Best purchase without a doubt.
Very good communication from the start. From purchasing to getting updated when the ring will arrived. The ring was more stunning in person. Overall happy with the purchase the ring and can’t complain. If you’re thinking about purchasing, Do It! Best purchase without a doubt.
Date of experience: May 31, 2025
Ring selfie legend
You won’t believe this but my phone struggles to expose the stone because it blinds the sensor. Friends swear I used a filter. Nope, just insane fire. This piece is the GOAT of sparkle.
Date of experience: June 13, 2025
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Verified
Great communication throughout the…
Great communication throughout the process.
Date of experience: June 05, 2025
Asked for a radiant cut solitaire
Asked for a radiant cut solitaire, final result was more like princess cut and then they suggested a smaller carat size in order to achieve the radiant look. We declined and asked for a refund since what we ordered wasn’t delivered or made. Website misleading and communications was difficult and we requested refund multiple time and since they couldn’t deliver on what we had ordered and since it was custom piece they are trying to charge 20%. Do not waste your time. Ordered may 10 and it’s now 06/04 and still problem mot resolved.
Date of experience: May 10, 2025
Reply from L'Amour Brilliance
Thank you for sharing your experience. We’re truly sorry to hear that you weren’t fully satisfied with the custom-made ring — the 5ct radiant-cut solitaire — due to the stone not appearing as slim and elongated as you had hoped.
As soon as we received your feedback, we proactively offered alternative options to better meet your expectations:
• A 3.5ct stone with a more elongated shape for a slimmer look.
• A different 5ct stone with a stretched ratio, allowing the size to remain the same while enhancing the elegance and slim appearance.
All these options were presented in good faith, with the hope of keeping your order and ensuring your satisfaction.
Should you still wish to proceed with a cancellation, we would like to clarify:
• This is a made-to-order item with specific customizations:
• Band width adjusted to 2.5mm
• Redesigned into a double-prong setting
• As per L’Amour Brilliance’s refund policy, custom-designed pieces are non-refundable. However, in our most recent exchange, we made an exception by offering a refund with a 20% craftsmanship fee to help offset the production costs already incurred.
We understand this may cause frustration, and that is certainly not our intention. If this situation still leaves you unsatisfied, we are open to proceeding in whichever way you prefer — with the sincere hope of earning your understanding and a fair review from you.
Please kindly check your email and confirm with us at your earliest convenience.
Sincerely,
The L’Amour Brilliance Team
Dad approved upgrade
Recently, I found out my old man still checks brilliance under a loupe.
After seeing the lab emerald cut he nodded and muttered not bad son.
Trust me, that’s a medal.
Date of experience: May 10, 2025
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