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Laherb Reviews 92

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TrustScore 2.5 out of 5

2.3

Garden Center
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Review summary

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with their orders, citing instances of non-delivery and a complete lack of communication from the company. Many consumers report placing orders, having their payments processed, but never receiving their items or any updates regarding shipment. People also report that attempts to contact the company via phone and email have been largely unsuccessful, with few receiving responses or resolutions to their inquiries. A few reviewers mention receiving delayed orders or positive experiences with product quality and delivery, but there is little consensus around this topic. Some consumers have also expressed concerns about spam.

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Rated 3 out of 5 stars

UPDATE: I FINALLY RECEIVED MY ORDER TODAY! So it's probably what I was saying in my original reveiw below, they did expect to be a busy / successful as they are and they can't handle the load. They ju... See more

Rated 1 out of 5 stars

If I could give a 0 rating I would have. Bad communication, unfilled order and no refund. After reading other reviews, I am not alone and wish I would have informed myself. Do not purchase from LA Her... See more

Rated 5 out of 5 stars
Verified

Fast delivery, excellent price, nice packaging, kept me informed. Will buy again for sure.

Rated 1 out of 5 stars

I placed an order in December of 2024. I received all of my items except for one item. I agreed to wait on them to send it and i never received it and no one answered me (by email or phone) as to when... See more

Company details

  1. #21 of 21 best companies in Garden Center

Contact info

2.3

Poor

TrustScore 2.5 out of 5

92 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot
Rated 1 out of 5 stars

They owe me money!

I placed an order in December of 2024. I received all of my items except for one item. I agreed to wait on them to send it and i never received it and no one answered me (by email or phone) as to when I can get a refund or store credit.

Date of experience: December 07, 2024

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Rated 1 out of 5 stars

I feel like I've been scammed!!

I placed an order a couple of weeks ago. the only email that I received was to thank me for my order. They collected the payment but I haven't heard anything else. And when I try to go to the website, it's no longer there.

Date of experience: July 01, 2025

Rated 1 out of 5 stars

I placed my order over a month ago!

I placed my order over a month ago and it still has not been processed or shipped. I've called for 2 weeks and never hot anyone on the phone, I've emailed them about a week after I placed the order because I wanted to add 1 items to my order since it hadn't been processed yet someone did respond to the initial email after almost a week and asked what item did I want to add and then I never heard anything else no response to any other email. I don't know what the issue is on why it takes for ever to ship out orders or even the customer service aspect of it answering the phone or responding to emails timely seems to be a huge struggle for this company. Maybe that is why they offer 25% off their products to entice people to order from them, for what its worth I've gotten 50% off of products from other companies and the items were shipped within 3 days of the order being placed so this is just unacceptable on so many levels.

Date of experience: May 25, 2025

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Rated 1 out of 5 stars

Look elsewhere for your herbs!

If I could give a 0 rating I would have. Bad communication, unfilled order and no refund. After reading other reviews, I am not alone and wish I would have informed myself. Do not purchase from LA Herb.

Date of experience: May 13, 2025

Rated 1 out of 5 stars

SCAM ALERT!!!

SCAM ALERT!!!
I placed my order May 22,2025 and the status still is at unfulfilled. I have called and emailed and only got a response once saying your order will be shipped shortly. That was almost 2 weeks ago. DO NOT PURCHASE FROM THIS PLACE. I've left voice messages with my call back / contact info so they know how to reach me if there were to be a problem with my orders. I have gave them (verbally and a picture) my order numbers and yet nothing as of today. BUYER BEWARE. YOU HAVE BEEN WARNED!

Date of experience: June 24, 2025

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! I placed an order in April, they charged my account , but the order has yet to be received. They admit in an email that it was lost in shipping and will re send the item which still hasn't arrived! I don't how people expect to develop growing businesses when they cant meet a consumers basic orders.

Date of experience: June 19, 2025

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