Lab Reviews 400

Terrible. Understaffed and employees are leaving. Labcorp greedy company.

Date of experience: July 07, 2025

Customer experience at the lab and quality of service are inconsistent and depend upon the location and the tech working there. The Crystal Lake (IL) location used to be terrible a few years ago, but has considerably improved in the last two years after a new tech by the name of Komal started working there. The Crystal Lake location is now efficient and offers good service as of 2025 due to this tech (my experience with other techs at the same location has not been that good). Labcorp website is ok but rather poorly designed. When you register, you are asked to provide all your information. Then when you login for setting up an appointment, instead of grabbing all your information already entered when you registered, the form asks you to reenter all your information again. This reflects a badly programmed website and clearly there is tremendous scope for improvement with respect to the website. The appointment confirmation has a bar code and says you can scan this at check-in, but at check-in, the computer asks for your drivers license and information again, which is pretty stupid. They do publish the results within 2-4 days in Illinois based on my past experience and this is good. All this is my opinion of course and other may have had different experiences.

Date of experience: July 01, 2025

Only one tech was working. Last minute call to cancel working. Not a strong work ethic at this lab.The one tech was wonderful and overworked. I had a 9 am appt and someone had been waiting since 8 am for a blood draw. Now I’m waiting for results!

Date of experience: June 18, 2025

Previously, I have complained about the general confrontational attitudes of staff and dismissive and abusive behavior toward the elderly at the Napa 3448 Villa Lane site.

This coupled with card readers that are often out of service, cannot read cards properly, and long waits even when you arrive early and secure the #1 thru #3 position in line are commonplace at that location.

This morning, I arrived there at 6:13 AM only to be curtly advised by the entering staff person at 6:30 AM (opening time), that as of last month the site no longer takes walk-ins and appointments are required. (No sign posted on the locked gate letting returning clients know.) There were two of us there and we were referred to a nearby Labcorp at 1100 Trancas Street.

I arrived there at 6:35 AM. That site opened at 7:00 AM. Only one person was present to service approximately 15 people already in line. I was seen at ~7:23 AM and out by ~7:38 AM. The one person present had to register clients and then take their specimens. She was polite and competent but CLEARLY overworked. When I left, there were roughly 20-25 people spilling out into the hallway waiting.

Several of the folks waiting this morning claimed that they had reported with appointments the day before to find the office closed during business hours because the person reporting for work did not have their key and it took roughly 4 hours to find the building manager to open the door.

Enough is enough. I feel sorry for the polite, effective young woman at 1100 Trancas Street who has to work under those conditions and the clients who have to wait. I understand that Quest Labs (also nearby in town) takes people more efficiently, has more staff, and does not curtly turn people away. Unfortunately, they open an hour later so today I had planned to be 1st in line at the Villa Lane Labcorp.

Recently, my physician down the hall from Labcorp advised me of how he drives down the street to Quest as opposed to walking down the hall to Labcorp. So I do not consider the above to be an unreasonable report. I announced this fact to all those folks in the waiting room and in the hallway as I was leaving. This smacks of corporate greed and uncaring management. As a former successful local business owner, I will be urging my friends and neighbors to speak with their wallets and explore Quest Labs.

In my opinion, Labcorp does not deserve to remain in business in the Napa area.

Date of experience: June 17, 2025

I go to Labcorp at 875 Upland Ave, Chester,Pa 19013. Phlebotomist/lab tech Tynera is very knowledgeable, professional, kind with high ethics. There's no other I prefer to draw my blood.

Date of experience: June 09, 2025

If I could I would give 0 stars.
You pay the bill and then LabCorp sends you another bill because they say you haven't paid the first one!!!
Garbage company, avoid!!!

Date of experience: June 04, 2025

Had A Pre Employment Drug Screen. Had A Appoitment. 12 30pm. Waited A Hour, Talk To The Tech. At Desk To Make Sure She. Could Fit Me In. 1 30 PM. Tech Came Out And Sald We Will Not Be Able To Do No More. I Was Furious. The Worst Set Up I Have Seen In 40 years. Company Sent Me There, Just Awful. And They Are Not Polite About It. Location Hibisscuss Rd In Palm Bay FL.

Date of experience: June 02, 2025

TPCA used Labcorp, but they were organized and well-staffed, with an easy online registering program. Granted appointments were stretched out to 2-3 weeks, you at least got in on your appointment time, even if the waiting room was full! What did TPCA have that CHP run Labcorp and Labcorp facilities don't have? It must have been good organization skills. Somebody in that organization knew what they were doing! I had to wait at the labcorp run facility at John Knox for 50 minutes past my appointment time and I got there 10 minutes earlier. Now they are gone and all we have is CHP labcorp or labcorp facilities that are understaffed, employees rude because they have no control over labcorp policies, their online registration is a joke and takes a person with some computer skills to manage. Every waiting room is full of people and it matters not if you have an appointment. Only one phlebotomist to handle a crowded waiting room with children running and crying all over the place and people getting agitated over the wait time. I think TPCA should sell CHP and labcorp their program as they are not using it any more. I miss TPCA!!

Date of experience: May 29, 2025

I'm rating Labcorp 2800 W Mallard Creek Church Rd, Charlotte, NC 28262. Store was closed on Monday Memorial day while the website mentioned store is open and the phone message was "the party you are calling is currentrly unavailable." Not a professional store place of business. Store manager should be replaced.

Date of experience: May 26, 2025

I was extremely upset today at your La Mesa, CA location. I had my blood test a week ago. Your representative gave me a specimen bottle and told me that I could return at any time with the urine sample. I went back today and the person at the counter would not accept it. I was told that I needed to do it the day of the test and must contact my doctor for another referral. I am a senior citizen and had to spend $30. for an UBER (I am on a limited budget). Additionally, there was a person with one arm trying to check in. The person at the counter never bothered to help him. I called the supervisor, Viviana, of the La Mesa location and left a message. Your company needs to do a check of this location. They don't communicate well and their refusal to help seniors and the disabled is clearly evident.

Date of experience: May 22, 2025

my health insurance doctor sent me to this center for a saliva sample they didn't tell me the price of the saliva sample they sent me an invoice to pay for €4000 without even giving me the answers of the analysis for me the ditospiliot staff can ask me for all the documentation or here the invoice in front of me

Date of experience: May 20, 2025

The place is a disgrace, me as my daughter biological mother has to wait a week after her alleged father in order to get DNA results all because he paid for it and out of spite didn't write my name down. Even though I brought her in for the test, sent in copies of her birth certificate, my ID and court papers stating he has no legal rights to information on her due to a restraining order. So now while he sits with result I have to wait till court to find out because I won't get them in time. If this is how they treat biological parents that is disgusting!

Date of experience: May 07, 2025

The actual facilities are usually very good. The website and corporate customer service are completely useless. The website is often extremely slow. It will only load pages sometimes including, but not limited to, main page, log in, results and appointments. Another amazing waste of time is (IF) I can actually log in to MY ACCOUNT, there is a part to make appointments. After selecting an appointment (if the site is still operating) a person needs to completely enter ALL of their information manually. Why? I have an account set up that HAS ALL THIS INFORMATION ALREADY IN IT. In the last 5 years I sent 3 Help emails. The results, ignored, given bad information & today I sent an email about the site (re: see above problems) and they replied promptly stating that the email I sent it to is 'only' for technical help. I sent them back "is the site not operating correctly a technical problem?" So I write this review hoping people will use their competitors, as I will. Too much life wasted with this company that does not care about its customers.

Date of experience: May 05, 2025

One of the worst experiences I had so far 😪 Since the beginning of the year I have had United Health Care. I have had two labs done by my MDS. My MDS office submitted a claim with my new insurance. 2 weeks later I get a bill saying I owe an amount because my Aetna insurance denied payment? No duh I 🙄 don't have Aetna. So my mds office calls labcorp about the discrepancy labcorp says ignore the bill and a new claim will be filled. 2 weeks later I get a larger bill since I had blood work done again stating the same thing that Aetna which I don't have has denied payment. I called Labcorp myself and customer service says my MDS office has not been in touch with Labcorp which is complete bs. So I gave the rep my new insurance for the 2nd time. And they told me to waive the last lab bill and that Labcorp will process my new Insurace. Fast forward I get a third bill stating the same thing. So today I spoke to the rep and she basically told me she was sorry for the inconvenience. I asked what happened to info that was presented by my office and myself the only answer she had was sorry for inconvenience?

Date of experience: April 24, 2025

I recently was sent to labcorp in Decatur Tx by a Doctor. I just got a notice about what I owed extra on this particular lab work. We have Medicare A and B, plus a Medicare supplement ( not Medicare advantage).
What these people charged for this lab work was OBSCENE!!!! As follows in 2025

Total. 6.300.00 in charges for this lab work.
I received a bill for almost 400.00 dollars

I will tell everyone I know , a stop strangers on the street to spread the word about these obscene thieves.

Date of experience: April 03, 2025

private pay, went to a facility. You as the customer have to call a 1800 number and they send you a good faith estimate when your at their facility. Facility has to tell them what you are in for and tests needed. They then email you the good faith estimate. No wifi, so you have to use your phone to pull up the estimate and then show their own office what the pricing is. The facility cannot price out what you need, the pricing department is off site, and they do not communicate with eachother.

Its like going to Mcdonalds and having to get pricing and pay for a cheeseburger by calling an offshore call center. Very bad process and everyone in the process at Labcorp seems to be angry and frustrated by it.

Date of experience: April 23, 2025

Ridiculously poor service. They cannot and will not take labs at some locations. People taking orders don’t understand plain and simple lab orders and then push you beyond your time limits for obtaining labs due to their incompetence, costing the patient money and inconvenience. They will give you false information about their ability to take your tests at certain locations also in an effort to not have to do their jobs. Poor, POOR, VERY POOR service and a man who came in right after me had the same exact problem. I will use Quest from this point on.

Date of experience: April 22, 2025

Unbelievable. Doc says get blood work, I have questions. Impossible to talk to a human being. Walgreens makes you sit through the "get your next vax" spiel before you can even select your department. Selected Labcorp after screaming LABCORP 4 times to the phone, and was transferred to the beauty department. They say they cant help, I have to call direct. Finally able to get through, and you guessed it, they don't answer the phone. Tried many times just be sure it's not a fluke. This is there default position, ignore. I won't be patronizing this crap hole, Walgreens, or any affiliates anymore the rest of my life. This is how to fight back against these lazy, incompetent, clowns, let other know and boycott them for life. Labcorp can kiss my ass.

Date of experience: April 17, 2025

First the entire staff was rude and hateful. They screamed at the ppl waiting, not please no TY. I have been waiting 4 days for my results. Each day I am getting more stressed and worried that I have a serious illness. I called the corp cust service nbr and spoke with a woman who was RUDE AND HATEFUL. She told me they were delayed due to too much business. I told her I was worried and she then said it may be May 9th 2025 before I get the results. I WILL GO TO A THIRD WORLD Country lab before I will ever go back to LabCorp. I am very worried that the ppl doing the actual lab results will be as inept as these ppl are. OBW unless an odd lab order I have never ever waited this long at other labs to get results.

Date of experience: April 14, 2025

This has to be the worst lab in this area of the Pacific Northwest! Scheduled appointments mean nothing. “Scheduled at 8:30, great take a seat and we will get you when we can”. Reception points everyone to check in on the computer kiosk, however the kiosk apparently doesn’t communicate with anyone. Confirming email of check in also means nothing. Completed check in again only to wait longer. I really wish there was another option. There is a complete lack of professionalism, and a total disregard to anything remotely related to customer service. This is not an isolated incident unfortunately.

Date of experience: April 14, 2025