Verified
The equipment was easy to install and works very well - so far. K-Star was also very easy to work with and I appreciate the free delivery.
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
The shipping packaging was cobbled together from multiple cardboard boxes, including an inside out UPS box, and the end was open but sealed with lots of packing tape. Thankfully the items survived u... See more
Verified
Just excellent customer service, very accommodating company. The product was set up and shipped in great packaging. The range hood worked as advertised, looks great, and they were so helpful in expl... See more
They reached out to me because I was purchasing something incompatible with my range hood. They quickly refunded and sent me a link for correct product and quickly answered my questions. Still need t... See more
Company details
Written by the company
Founded in 2005 in Southern California, K-Star International Group Inc. specializes in producing and selling meticulously designed and technologically advanced range hoods, mini-split air conditioners and bathroom exhaust fans. We supervise the design and development of every product we sell. With our technological strengths and marketing know-how, we are an innovative leader in the industry. We consistently meet the needs and demands of the largest domestic market in the U.S. while firmly establishing our presence as a competitor in the international marketplace.
Contact info
9329 Klingerman St, 91733, South El Monte, United States
- 1(800)893-2168
- info@kstarus.com
- kstarus.com
Verified
The equipment was easy to install and…
The equipment was easy to install and works very well - so far. K-Star was also very easy to work with and I appreciate the free delivery.
Date of experience: February 12, 2025
Advertisement
Verified
Verified
Excellent service will buy it again
Excellent service will buy it again
Thank you
Brian Nguyen
Date of experience: February 20, 2025
Verified
Item was shipped promptly and arrived…
Item was shipped promptly and arrived quickly already installed it
Date of experience: February 10, 2025
Verified
Excellent buying advice
Excellent buying advice. Great service. Broad inventory. A little bit expensive but that’s the problem with currency exchange.
Date of experience: January 14, 2025
Advertisement
Verified
Verified
Easy reorder and quick delivery
Date of experience: January 16, 2025
Verified
Very efficient and reliable company
Date of experience: January 02, 2025
Verified
Great appliances and very reliable.
Great appliances and very reliable.
Best we have ever bought..
Date of experience: November 25, 2024
Advertisement
Verified
Verified
Solid experience all around.
Shipping was fast considering it was international. The fact they asked for a picture of the existing light to make sure I got the right replacement was just perfect.
Date of experience: October 10, 2024
Verified
Fail at all levels
Fail at all levels. Poo communication - I had to email and call often to get a reply. You do not stock any replacement parts for a hood that you sold. Will not be using K-star in the future...
Date of experience: September 30, 2024
Verified
Advertisement
Verified
Easy products to identify and quick…
Easy products to identify and quick service.
Date of experience: September 01, 2024
Verified
I really needed the led lights for the range
I really needed the lights, first I sent you the picture and you shipped exactly what I need. The led lights are working perfect.
Date of experience: August 27, 2024
Verified
I found the items I needed immediately
I found the items I needed immediately. Once I ordered it, I was informed about delivery, which it was quick. And there was no delivery charge.
Date of experience: August 09, 2024
Verified
So helpful!
Placed my order with photos and someone from the company reached out to ensure they would send the right product. Excellent service
Date of experience: July 08, 2024
Advertisement
Verified
Incorrectly assumed my reason for…
Incorrectly assumed my reason for purchase and then canceled my order without reaching out first.
Date of experience: April 28, 2024
Verified
sent me the wrong item i had to call u…
sent me the wrong item i had to call u guys about it then the guy there wanted me to return it back and said he sends label tru email so i told him send label with my correct item. the following week i recieve what i order along with the label to return the wrong item. i gave that package with your supply label to UPS driver. afterwards i get text from u guys with delivery pictures of wrong item and emails asking about. and as i said i gave that package to a UPS driver.
you guys stop harrassing me i did my part already.
Date of experience: April 16, 2024
Verified
the HOD arrived DOA
the HOD arrived DOA. I have contacted via phone and no reply from KSTAR
Date of experience: February 23, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.