KiteLine Kiteboarding Reviews 33

TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

Michael is doing his best, but after kiting 20 yrs. , then giving it a rest....I'm not sure if this boy will see that kitegear, rather I guess it's time for full-time retirement, the universe has... See more

Rated 2 out of 5 stars

As some others said, you may only know the item is not available the day after having pass your order! They refund me and told me about that:Our site isn’t sophisticated enough to catch all inventory... See more

Rated 5 out of 5 stars

One stop shop for all kiteboarding needs... Spending thousands of dollars on the equipment is intimidating. If ever in doubt, just ask the question and Michael will respond right away. Ask... See more


Company details

  1. Kite Shop
  2. Outdoor Sports Store
  3. Sporting Goods Store
  4. Surf Shop

Information provided by various external sources

KiteLine Kiteboarding offers onilne sales of kitesurfing equipment worldwide. We carry gear from Cabrinha, F-One, Ozone, Naish, Slingshot, Nobile, Crazyfly and more. Free shipping and No Sales Tax. Since 1999.


Contact info

3.2

Average

TrustScore 3 out of 5

33 reviews

5-star
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1-star

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Rated 2 out of 5 stars

Discount item not available

As some others said, you may only know the item is not available the day after having pass your order! They refund me and told me about that:Our site isn’t sophisticated enough to catch all inventory changes…So inform you if the item is available before to believe what you see and lost your time like I did.

Date of experience: January 12, 2024

Rated 5 out of 5 stars

Most resourceful place I could have…

Most resourceful place I could have shopped at. They have everything I need and more. When I had a question, they responded right away, eliminating wait time to proceed. Price doesn't matter when you have great customer service and a reliable team to fall back on.

Date of experience: May 25, 2023

Rated 3 out of 5 stars

average experience

average experience, nothing special but high prices and too long shipping though!

Date of experience: April 15, 2023

KiteLine Kiteboarding logo

Reply from KiteLine Kiteboarding

Not sure who this reviewer is. Not a customer of ours.

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Rated 5 out of 5 stars
Verified

A+++

Great service. A+++
I’ll be back. Thx.
Jim

Date of experience: October 04, 2020

Rated 4 out of 5 stars
Verified

Shipping fee omission

Shipped out promptly. Arrived in prefect condition. Wished that your website would have stated that surfboards would incur a shipping charge instead of specifying free shipping on orders over $100.

Date of experience: October 01, 2020

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Rated 5 out of 5 stars
Verified

Exceptional service

Exceptional service - from competitive pricing, speedy response, and ultimate delivery on quality product. I'll be sure to return for future needs!

Date of experience: July 27, 2020

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Rated 4 out of 5 stars
Verified

Quick response, but website lacking stock availability

The sales team was quick to reply and follow up on email questions which was appreciated. However, I was surprised that the website product pages were not able to show out-of-stock and that stocking issues had to be communicated through post-sale email.

Date of experience: June 19, 2020

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Reply from KiteLine Kiteboarding

Hi Mac. I'm glad we were able to reply and follow up on your questions quickly. Regarding the online "in stock" issue it's unfortunately a difficult part of the business to keep current. Since we ship directly from so many vendor's warehouses it's hard to continually link their inventory into our system. We are trying to get better at it, but nothing is perfect in the e-commerce world.

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Rated 4 out of 5 stars

Took some time to get a response

Took some time to get a response, but once we were talking I bought two sails, a board and a harness. Super quick delivery and great prices. Jan

Date of experience: May 19, 2020

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Reply from KiteLine Kiteboarding

Hi Jan. Thanks for the review. Sorry for the delayed response...definitely not like me. Generally the phone is glued to my side :). I'll be here next time for ya. Cheers, Michael

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