Kinto Reviews 65

Do not use Kinto they failed to take a payment out that was there then proceeded to remove my access from vehicle locking everything in car then left car in my driveway for 3 days and now are trying to charge me $458 and keep hitting my bank account trying too get the funds. I had the car for 5 days and had paid $402 already. They are unwilling to try and rectify any situation and will leave you stranded without your belongings and try and charge you. This company needs to be shut down. It's a scam

Date of experience: July 02, 2025

Absolute shit website. So difficult to use. I have deleted account before using service.

Date of experience: June 29, 2025

Beware . Waited a week for car to be collected at end of lease . The car was well looked after and way below mileage. They have now charged me over £700 for minor scratches etc that they can easily polish out . I have leased cars for many years and these are rip off merchants

Date of experience: May 27, 2025

Too many problem with the app connecting the car and when they can't fix it on time, you won't get a rebate and if they change the car because of their fault, they charge you for their fault and you can't do anything, Furthermore you won't get any refund if you return your rented car even in the first day of your rental period.
Don't recommend it at all.

Date of experience: May 05, 2025

If I could award a -5 I would. Hit for a charge for minor scuffs well within the limits. The only company within all the years we’ve leased to send two separate people out so you you end up waiting in all day. They have to pay for them somehow. I challenged the amount. They knocked £50 off yet are still trying to collect the full amount and are ignoring my emails. Avoid like the plague!

Date of experience: March 21, 2025

Just had my 2 year lease van picked up and was stung with a £600 invoice for minor scuffs and dents. All within in the fair and wear guidelines, and therefore I never got them touched up. These people are absolute crooks, I have had lease van for over 6 years and never had issues with the state of my vans. I kept my van in mint condition, ply lined the inside, but this man picked it to pieces. I wish I had looked at their TurstPilot review prior to agreeing contract. @UKcarline should be ashamed of themselves introducing this company.

Date of experience: April 16, 2025

I have been Kinto customer for a year or two but I have not used their cars for a while. There used to be cars within a 100m of my home and at a Toyota dealership that I could walk to for car pickup. I couldn't find any locations for pick up near me recently and I rang Kinto to find out why. They would not answer any questions unless I was a customer and I gave them my name, phone, address, date of birth. Such poor customer service, I have cancelled my membership but they could have kept a customer if they had been interested in answering my question. I know it's not the fault of the people on the phone, but to be a member just to have a question answered is silly in the extreme. Poor decision Kinto.

Date of experience: April 11, 2025

Great service

Date of experience: March 17, 2025

This company are trying to charge me £141.00 for a small scuff on a black plastic bumper and on 3 plastic wheel trims. I had the vehicle for 3 years and done 24000 miles and the vehicle was mint going back. The clowns that came around from vehicle solutions to inspect the vehicle tried to tell me it had been in an accident and that it had been repaired. It looks like they don't get paid unless they can find something to charge you for. I wouldn't touch them with a barge pole again.

Date of experience: January 29, 2025

Worst experience ever!!! Issue after issue and the customer service not much help at all!! When I decided to try them out for another week but my current vehicle needed service. The vehicle I received had bad breaks so I had to return because they were trying to tell me they couldn’t do anything about it but I could return and get refund. They refunded me then waited a week later to charge me $386 for going over in miles for the the previous rental which made no sense to me!!! AVOID THEM AT ALL COST!!!!!

Date of experience: March 04, 2025

The rental experience was fine and it is great this particular location allowed 24/7 access too. I arrived 15 minutes early so I had to hang around for 10 minutes before the vehicle trip would work. Before returning the vehicle I went to top up but the fuel card would not work, put in the pin as per the app and km as per the vehicle and it just kept declining. Tried putting higher km's and it still won't work. Ended up calling customer support and they asked me to pay out of pocket first but will then refund me. After the trip I provided all information as requested, with occasional follow up with no respond, finally after two weeks I had to threaten them to take this matter to VCAT before I got a refund.

Date of experience: January 29, 2025

Seems fraudulent apps just take 35 for back ground and selfie apologize and customer service not professional at all no technical support no supervisor nothing , I do not know why Uber corporate with for rental car !

Date of experience: February 01, 2025

I have just gone through the process of applying for a membership for car hire. Soon after I received notification that my application was denied. No reason for this was given. They asked for personnel details, driving details, a copy of driver's license, and images of me and my Visa card. Surely, they could have interrupted the application when they saw I did not fit their criteria at any point. Also, no mention that my details have been removed from their data base.

Date of experience: January 17, 2025

Very bad customer service. I was driving their car and got a flat tire 2 days later. They tried to blame it on me for it and charge me $1000 dollars. Bullshit I’m not paying for something I had no control over. Worst service ever. Do not rent from them.

Date of experience: December 10, 2024

Incompetence beyond all belief.

I have 6 cars we run through my business on leases with KINTO. They have sent all fines, parking notices, bus lane penalties in relation to our registered address over the last 7 months instead of our contact address and now no accept no liability at all for the increased fines as a result.

I have asked for digital confirmation via email and sought to reconcile difference through appropriate channels but utter my dismay is falling on deaf ears of call centre staff who simply do not care.

I will be looking for alternative supplier at our next renewal point as it is clear our business if of no value to them at all despite a 6 year relationship.

Date of experience: December 12, 2024

Very bad company.
My car is written off . My insurance company has settled all accounts and payments almost a month back but Kinto has not yet paused my contract. It’s been almost a month and apparently all total loss claims are dependent on one lady in this company who is forever on leave and even when in office, my work is still pending even after multiple reminders and emails .
I would give zero ratings if I could. Avoid at all costs.

Date of experience: November 22, 2024

VeryBad
Lied

Date of experience: December 06, 2024

Dreadful communication and customer service
Would not recommend this business to anyone

Date of experience: November 28, 2024

If you’re a rideshare driver, I highly advise against renting from Kinto. My experience was terrible, and their policies are deceitful and designed to take advantage of customers, especially rideshare drivers.

I rented a car from Kinto for Uber, paying $442 for a week-long rental. Within just 48 hours, my tire blew out. Kinto claims to offer 24-hour roadside assistance, but when I contacted them for help, they refused to send assistance until I provided photos of the damaged tire. This happened in the middle of the night, on a dark and busy highway. Even after I sent multiple pictures, they kept giving me the runaround, delaying assistance until Texas Patrol thankfully stepped in to help.

Their policy is full of loopholes. Kinto puts the burden of maintenance on drivers. When I returned the vehicle, they informed me they would place a $1,000 hold on my account to “investigate,” with the expectation that I would pay for the tire replacement. I drove the car for fewer than 12 hours for rideshare before the tire failed. Upon inspecting the car, it was clear that the tires and overall maintenance of the vehicle were poor.

What’s worse is that Kinto never provided a clear breakdown of their policies before the rental. I didn’t receive an email or document detailing the terms. Their lack of transparency is alarming. After reading other reviews, I’ve learned that many customers have faced similar issues with poor vehicle maintenance and being charged for repairs that should have been Kinto’s responsibility.

If you’ve experienced something similar, please contact me. I’m considering filing a class action lawsuit because it’s clear this company is scamming customers by renting out poorly maintained vehicles and pushing the maintenance costs onto drivers.

Avoid Kinto at all costs if you’re a rideshare driver. Their practices are unfair, deceptive, and downright unsafe.

Date of experience: November 17, 2024

My son has to you use the scheme at his work and I can’t believe the total incompetence of kinto. He’s just trying to get his 2nd car now, again he filled everything in, went through autobid confirming yes. Then 4 weeks later sorry we can’t get the car. The last time he tried they never managed to get a car he ordered and after 18monthd he ended up taking over another car from someone who left the company. So Kinto have failed at both attempts.

Date of experience: November 25, 2024