Sandra R. was outstanding! Really knew Home Owners Insurance and answered every question I had. She explained different riders on our policy and guided me to the best options for our needs. Even re... See more
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I think KIN all in all is excellent. Previously I had always spoken to someone who spoke ENGLISH. This time however, although with extra effort on my side, my question was answered, the girl I spoke... See more
Company replied
We couldn’t be more pleased with the experience we’ve had with Scott Mennucci, and Kin. Just over two days we adjusted and changed a few things and came up with a great policy. Thank you for yo... See more
Company replied
I was in a bit of a pickel as my construction lender was going to hold back $ unless I secured insurance asap! Sarah Prasil not only helped me secure the new homeowners policy, but when the lender cam... See more
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Company details
Written by the company
Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our focus is always on you – the homeowner. And we aim to stick with you through thick and thin.
Contact info
222 Merchandise Mart Plaza, Suite 228, 60654, Chicago, United States
- (855) 717-0022
- support@kin.com
- kin.com
4.8
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Sandra R
Sandra R. was outstanding! Really knew Home Owners Insurance and answered every question I had. She explained different riders on our policy and guided me to the best options for our needs. Even referred me to someone who could help with my auto insurance which ended up save us money on that as well. Great experience and thanks to someone who really knows insurance and communicated very clearly..
Date of experience: July 08, 2025
Reply from Kin Insurance
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
Kin has been amazing
Kin has been amazing. Incredible customer service both during the application process and afterwards. The company is a breath of fresh air.
Date of experience: July 07, 2025
Reply from Kin Insurance
Hi Natalie, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
Quick response
I needed some answers on how changing my deductible would influence my premium and they got the information back to me in less than a day.
Date of experience: July 06, 2025
Reply from Kin Insurance
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
I started an online quote before I got…
I started an online quote before I got finished. A representative was already calling me was very helpful in walking me through the entire process. They did a great job.
Date of experience: July 07, 2025
Reply from Kin Insurance
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
Harold was very helpful in explaining…
Harold was very helpful in explaining all my coverages and making sure I had that right amount, thank you for taking the time to help me
Date of experience: July 08, 2025
Reply from Kin Insurance
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
I think KIN all in all is excellent - CS agents dont all speak understandableEnglish!
I think KIN all in all is excellent. Previously I had always spoken to someone who spoke ENGLISH. This time however, although with extra effort on my side, my question was answered, the girl I spoke to in ASIA did not speak very understandable English. I could barely understand the girl I spoke to!
Date of experience: July 08, 2025
Reply from Kin Insurance
Hi augie, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
Great explanation
We couldn’t be more pleased with the experience we’ve had with Scott Mennucci, and Kin. Just over two days we adjusted and changed a few things and came up with a great policy. Thank you for your support and professionalism it was greatly appreciated.
Date of experience: July 07, 2025
Reply from Kin Insurance
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
Erik was very helpful and personable.
Date of experience: July 07, 2025
Reply from Kin Insurance
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
Great experience
Tyler was very helpful through out this whole process. Helped me understand what I was getting in home insurance. Definitely recommend
Date of experience: July 07, 2025
Reply from Kin Insurance
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
Informative
Informative. I was very impressed with Katie Delong's subject matter knowledge and ability to convey it in a clear manner.
Date of experience: June 17, 2025
Reply from Kin Insurance
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
Dylan made everything so easy to change…
Dylan made everything so easy to change my insurance. I was facing paying a huge increase on my old policy and Dylan found me a policy for half the price, and had everything set up for me with my mortgage company. It was an awesome experience working with him
Date of experience: July 03, 2025
Reply from Kin Insurance
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
Called Kin for a quote
Called Kin for a quote, the agent was awesome and huge difference with my previous insurgency where they never answer phone calls (Westwood).
Very happy with the switch to KIN so far.
Date of experience: July 02, 2025
Reply from Kin Insurance
Hi Juan, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
We had a really negative experience…
We had a really negative experience getting a quote 1755843 from Gregory Wells at Kin Insurance. We had gone through the process of getting a quote, approving it, providing documentation, getting more documentation just to ultimately hear them say "nevermind, we don't want to approve this policy". Total bait and switch and waste of time.
Date of experience: July 02, 2025
Reply from Kin Insurance
Hi Josh, We apologize for any inconvenience caused. Our goal is to ensure that all customers feel supported, and we understand how frustrating it is to go through the quoting process and then not be able to move forward.
Carriers have various underwriting guidelines and criteria for eligibility, and each quote is evaluated individually. After reviewing your quote and the documentation you submitted, we found that the home didn’t meet our underwriting guidelines. While we aim to catch eligibility issues early, some details only surface once documentation is reviewed.
We’re continuously working to improve communication and clarity during the quoting process. If you have any specific questions, you can reach us anytime by calling 855-717-0022 or emailing sales@kin.com
Harold Muhammad
Mr. Harold demonstrates attentiveness, patience, and extensive knowledge. He provides clear explanations and thoughtfully tailored, reasonable quotations. Thank you very much.
Date of experience: July 02, 2025
Reply from Kin Insurance
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
I was in a bit of a pickel as my…
I was in a bit of a pickel as my construction lender was going to hold back $ unless I secured insurance asap! Sarah Prasil not only helped me secure the new homeowners policy, but when the lender came back with an additional requirement, Sarah got on the phone herself with the lender and sorted out the details. This was a huge win for me as I am back on schedule, many thanks to Sarah!
Date of experience: July 02, 2025
Reply from Kin Insurance
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
Representative was kind and eager to…
Representative was kind and eager to answer my question
Date of experience: July 01, 2025
Reply from Kin Insurance
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
Good Insurance Company
It's been a good experience having Kin for homeowner's insurance. They're very easy to work with which is important during Hurricane season and any other time you might have home or policy issues.
They're better than most insurance companies I've worked with.
Date of experience: July 01, 2025
Reply from Kin Insurance
Hi Colette, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
Escrow agent community membere services…
Escrow agent community membere services 5 star rating thankyou kin!!
Date of experience: July 02, 2025
Reply from Kin Insurance
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
Avoid this company
Avoid this company. They give false information and in short lie to you. I contacted them to make changes to my policy and was told that such a change would result in a pro-rated refund of approx 2 months of that coverage being removed from my policy. After 2 weeks, I contacted them about the refund and was told there is no refund coming. If you make changes to your auto policy, your bill is adjusted or a refund is issued. Whats the deal here. Bogus all around
Date of experience: June 23, 2025
Reply from Kin Insurance
Hi Robert- We apologize for any confusion caused. We looked into your situation and can see where the confusion may have occurred. The changes you elected to make to your policy can’t be applied mid-term, so they were scheduled to take effect at your renewal. As a result, the premium decrease applies to your renewal term rather than your current policy term. We can see that you were able to connect with one of our team members about this. If you have any specific questions, you can reach us anytime by calling 855-216-7674 or emailing support@kin.com.
Accommodative
Accommodative, professional and efficient. They resolved my situation the same day I called.
Date of experience: June 30, 2025
Reply from Kin Insurance
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
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