Invited
Bought a K&F Concept X-Series 68 inch/172cm Carbon Fiber Camera Tripod. Excellent piece of kit and so much lighter than my old one. And offered with an extended two year warranty. Highly recommended.
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Invited
Had a problem with my order but after contacting K&F Concept about it the matter was dealt with extremely fast. It's a shame more company's don't have this attitude & I'd highly recommend this comp... See more
Company replied
Had a large K&F UV Filter come apart after 8 months of use - as in separated into the 3 individual components the unit was assembled with. Perhaps related, the coating of the glass on my lens was eff... See more
Company replied
Absolutely stellar service from K&F! Their customer support was on point—super responsive and professional. They quickly sent out a replacement for my damaged tripod without any hassle. Big thanks for... See more
Company replied
Company details
- #6 of 10 best companies in Photo Shop
- #2 of 4 best companies in Camera Store
- #43 of 107 best companies in Electronics Store
About K&F CONCEPT
Written by the company
A pioneering photography accessory brand committed to empowering global creators with innovative, high-performance tools for professional imaging.
Since 2012, we’ve crafted lens filters, tripods, adapters, backpacks, cleaning tools, and camera batteries — delivering versatile solutions to photography enthusiasts worldwide.
Honored with Japan’s DGP Grand Gold Award for five years and the Red Dot Product Design Award, we blend innovation with precision to unleash creative potential through exceptional experiences.
Customer-Centered Service
Written by the company
- Multi-Channel Support
- After-sales and repair services available for all K&F CONCEPT products purchased from any platform, through our official website.
- Warranty
- 1-Year free repair for non-human errors. (*Warranty periods may vary by product, see official website for details.)
- Free Warranty Extension
- All K&F CONCEPT product owners can apply for an extended warranty on the official website for longer product protection.
- Easy Contact
- Reach us via official website online chat, phone, or email. (Service hours: PST 07:00 - 24:00)
Contact info
United States
- 888-968-9186
- service@kfconcept.com
- kfconcept.com
4.7
Excellent
137 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Invited
Warranty claim was quick and painless
Warranty claim was quick and painless!
Date of experience: July 04, 2025
Invited
Great Company to deal with
I started leaving a review but it vanished…so here we go again.
K&F Concept are absolutely unbelievable when it comes to customer service.
I recently purchased a gimbal from them via Amazon. The product arrived quickly and was well packaged.
The gimbal cost less than £80.00 was strong and sturdy and operated smoothly. You can pay many times this amount for a ‘professional’ one but honestly this is a great piece of kit at a great price.
I had a slight problem with the ‘quick release plate’ slowly working loose but K&F assured me that no matter what they would resolve the issue. I’ve never known a company to give such reassurance and back up, I found this to be very refreshing and encouraging. They actually thanked me for bringing the issue to their attention so that they could pass the information on to their technical team to see how they could possibly make improvements.
Their communication with me throughout has been exemplary, not once did I feel ‘forgotten’
I can’t recommend this company enough, they’re a very professional business and I for one will definitely be using them again and would recommend them to everyone.
Thank you K&F.
Date of experience: July 05, 2025
Reply from K&F CONCEPT
Dear Dave ,
Wow – thank you so much for taking the time to rewrite this incredible review (we’re sorry the first one vanished, but we’re doubly grateful for your persistence!). Your words truly made our day!
We’re thrilled the gimbal impressed you with its quality and performance – proving great gear doesn’t need a sky-high price tag is what drives us. But it’s your note about our customer service that really matters to us. When you raised the quick-release plate issue, we saw it as a golden opportunity: to fix things for you immediately and to improve for all future customers. That’s the K&F promise.
Your loyalty and willingness to recommend us is the ultimate compliment. We can’t wait to serve you again – maybe next time with one of our new [product line] additions! Until then, keep creating smoothly. 🎥✨
K&F Concept Team
Invited
It's clear this filter is clear
The filter was well packed and arrived safely. It is very high quality and cannot find any optical degradation.
Date of experience: June 27, 2025
Reply from K&F CONCEPT
Dear Gerald,
Thank you for your fantastic 5-star review! We’re delighted to hear that your filter arrived safely and meets your expectations for quality. At K&F, we take pride in our careful packaging and high-performance products, so it’s wonderful to know that you’ve noticed no optical degradation. Your satisfaction is our top priority—happy filtering, and don’t hesitate to reach out if you ever need anything!
K&F Concept Team
Invited
5 stars for customer service and…
5 stars for customer service and recognising and rectifying customer issues in a timely manner, I bought a Backpack almost two years ago via Amazon and the zips failed, I contacted them and they have sent a full replacement with apologies.
Date of experience: July 03, 2025
Reply from K&F CONCEPT
Dear Charles,
Thank you so much for taking the time to share your experience! We're thrilled to hear our team could resolve your backpack issue to your satisfaction. At K&F, we stand by the quality of our products and always want our customers to feel valued - even after two years of use! Your trust means the world to us. Enjoy your replacement backpack, and don't hesitate to reach out if you need anything in the future. Happy adventures ahead! 🎒✨
K&F Concept Team
Invited
K&F was quick to reply to my email and…
K&F was quick to reply to my email and remedy the situation.
Date of experience: June 30, 2025
Reply from K&F CONCEPT
Dear Customer,
Thank you for your positive feedback!
At K&F, we strive to provide prompt and effective solutions to our customers. We’re glad we could resolve your issue quickly, and we appreciate your trust in us. Looking forward to serving you again!
K&F Concept Team
Invited
Bought a K&F Concept X-Series 68…
Bought a K&F Concept X-Series 68 inch/172cm Carbon Fiber Camera Tripod. Excellent piece of kit and so much lighter than my old one. And offered with an extended two year warranty. Highly recommended.
Date of experience: June 11, 2025
Reply from K&F CONCEPT
Dear John,
We’re absolutely thrilled to hear you’re loving your new X-Series Carbon Fiber Tripod! Lightweight yet sturdy performance is exactly what we designed it for, so your feedback means the world to us.
Thank you for highlighting the extended warranty too—we want every K&F customer to feel confident in their gear for years to come. Your recommendation is the best compliment we could ask for!
Happy shooting, and don’t hesitate to reach out if you ever need assistance.
Best regards,
K&F Concept Team
Invited
Amazing company
Had a problem with my order but after contacting K&F Concept about it the matter was dealt with extremely fast.
It's a shame more company's don't have this attitude & I'd highly recommend this company & it's products.
Will definitely use again.
A++++
Date of experience: July 01, 2025
Reply from K&F CONCEPT
Dear Paul,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our team could resolve your concern promptly. Providing excellent service is at the heart of what we do, and feedback like yours motivates us to keep improving.
We truly appreciate your recommendation and can't wait to serve you again in the future!
Best regards,
K&F Concept Team
Invited
Quick response
Quick response, helped resolve the issue with the product after reviewing the video I sent.
Date of experience: June 29, 2025
Reply from K&F CONCEPT
Dear Donald,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our team’s quick response and video review helped resolve the issue efficiently. Providing timely and effective solutions is always our top priority.
Your kind words mean a lot to us and motivate us to keep improving. If you need any further assistance, don’t hesitate to reach out. Wishing you a great day!
K&F Concept Team
Had a lot of K&F product's
Had a lot of K&F product's, and last time one of them gave me a problem, the solution was really fast and simple. The communication with the brand was really straight to the point and the resolution was honest by the brand. Really good value products for what they offer, recomend it.
Date of experience: June 24, 2025
Reply from K&F CONCEPT
Hi João,
Thank you so much for taking the time to share your positive experience with K&F! We’re thrilled to hear that our product quality and customer service met your expectations. Providing straightforward solutions and honest resolutions is at the heart of what we do, so your feedback truly means a lot to us.
It’s customers like you who motivate us to keep improving. If there’s anything else we can do for you in the future, don’t hesitate to reach out. We appreciate your recommendation and hope to continue serving you with the same reliability!
K&F Concept Team
Invited
I had an issue with a K&F ND Filter…
I had an issue with a K&F ND Filter that I bought from B&H photo. They quickly replaced it under warranty.
Date of experience: June 27, 2025
Reply from K&F CONCEPT
Hi Gilbert,
Thank you for sharing your experience with us! At K&F, we stand behind the quality of our products, and it’s great to know that our warranty process worked smoothly for you.
Your trust means everything to us, and we’re committed to ensuring that every customer receives reliable support. If you ever need assistance in the future, don’t hesitate to reach out—we’re always happy to help!
Happy shooting, and thank you for choosing K&F!
K&F Concept Team
Invited
Great after sales service.
Great after sales service.
Many thanks,
Marc
Date of experience: June 25, 2025
Reply from K&F CONCEPT
Hi Marc,
Thank you for your kind words! We’re thrilled to hear our after-sales service met your expectations. Providing support that leaves you satisfied is what we strive for, and your feedback motivates us to keep it up.
If there’s anything else we can assist with in the future, don’t hesitate to reach out.
K&F Concept Team
Fantastic customer service!
Fantastic customer service. One of the caps had a ding, was refunded immediately. The customer service agent was probably AI - but doesn't matter, it was perfect. Ordered item arrived within one week from HKG.
Date of experience: June 26, 2025
Reply from K&F CONCEPT
Hi Simon,
Thanks a million for your awesome feedback and the Trustpilot review! We’re stoked to hear you had a great experience – from sorting out the dinged cap with a quick refund to the fast delivery from HKG.
Happy you felt taken care of, and we can’t wait to serve you again for all your future needs.
Cheers to more perfect experiences ahead!
K&F Concept Team
Invited
Outstanding Customer Service and High-Quality ND Variable Filter
I recently had an issue with my K&F Concept variable ND filter, which was showing some irregular behavior during shoots. As a passionate photographer and videographer, having reliable gear is crucial for maintaining workflow and producing professional results. I reached out to K&F Concept’s customer service, and I must say I was thoroughly impressed by their prompt and professional response.
Not only did they acknowledge the issue immediately, but they also offered to replace the faulty unit without unnecessary delays or complications. The replacement process was smooth and transparent, reflecting the company’s commitment to customer satisfaction and product quality. Within a short time, I received a brand-new ND variable filter — and it has exceeded my expectations.
The K&F Concept ND variable filter is an essential tool in my gear bag. It provides a smooth, adjustable range of light reduction, which is perfect for controlling exposure in changing lighting conditions. Whether I’m shooting a cinematic video under the midday sun or capturing long-exposure photos of flowing water, this filter delivers excellent performance without any noticeable color cast or image degradation.
The build quality is outstanding — it feels solid and premium, with smooth rotation and no looseness. The multi-layer coating helps resist scratches and reduces lens flare and reflections, maintaining the integrity of my images. I’ve tested many ND filters before, but the K&F Concept one stands out for its clarity, consistency, and value for money.
In an age where customer service is often overlooked, K&F Concept truly goes above and beyond. Their professionalism, combined with the quality of their products, has earned my full trust. I will definitely continue to recommend their products to fellow creatives and professionals. Thank you, K&F Concept, for standing behind your gear and taking care of your customers the right way.
Date of experience: June 24, 2025
Reply from K&F CONCEPT
Dear Misma,
Thank you so much for taking the time to share your detailed and thoughtful feedback! We’re truly honored to hear about your positive experience with our K&F Concept Variable ND Filter and customer service team.
We sincerely appreciate your kind words regarding the filter’s performance—especially its smooth light reduction, color accuracy, and build quality. It’s fantastic to know it has become an essential tool for your videography and photography projects, helping you achieve professional results in dynamic lighting conditions.
At K&F Concept, we strive to deliver not only high-quality products but also exceptional customer support. Your satisfaction is our top priority, and we’re delighted that our team could resolve your issue promptly and efficiently. Stories like yours inspire us to keep improving and upholding the standards you’ve come to expect from us.
Thank you for trusting our gear and for recommending us to fellow creatives. It means the world to us! If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Wishing you many more stunning shots ahead!
K&F Concept Team
stellar support!
bought a couple UV filters on Amazon - seemingly the one i received was a return, package had been opened and the filter had a little mark that wouldn't polish off with a cloth, reached out to support and got a new one a couple days later no charge. very happy with this service.
Date of experience: June 25, 2025
Reply from K&F CONCEPT
Dear Mike,
Thank you for sharing your experience with us—we truly appreciate your feedback!
We’re sorry to hear that the UV filter you initially received didn’t meet our usual high standards due to the packaging issue and minor mark. However, we’re thrilled that our customer service team could quickly resolve this for you by sending a replacement at no extra cost.
At K&F Concept, we take pride in delivering flawless products and hassle-free support, so it’s great to know we could restore your confidence in our brand. Your satisfaction is our top priority, and we’re grateful for your understanding and patience.
If there’s ever anything else we can do to enhance your experience, please don’t hesitate to reach out. Wishing you many clear and vibrant shots ahead with your new filter!
K&F Concept Team
Invited
Reply from K&F CONCEPT
Dear Sarah,
Thank you for your kind words! We’re delighted to hear that our support team provided quick and helpful assistance—that’s exactly the experience we strive to deliver.
If you ever need anything else, don’t hesitate to reach out. Happy shooting!
K&F Concept Team
Prompt response to request for missing part.
I received a tripod that as missing the quick release plate; K&F Concept Customer Service was extremely responsive to the issue and promptly sent me the missing part.
Date of experience: June 18, 2025
Reply from K&F CONCEPT
Dear Customer,
Thank you for taking the time to share your positive experience! We sincerely apologize for the missing quick-release plate in your order, but we’re thrilled to hear our team resolved the issue promptly. At K&F Concept, we pride ourselves on responsive customer service, and your feedback reaffirms our commitment to making things right.
Your trust means everything to us. Should you ever need further assistance (or just want to share your adventure photos using the tripod!), don’t hesitate to reach out. Wishing you many seamless shooting sessions ahead!
K&F Concept Team
Had a large K&F UV Filter come apart…
Had a large K&F UV Filter come apart after 8 months of use - as in separated into the 3 individual components the unit was assembled with. Perhaps related, the coating of the glass on my lens was effected.
I reached out to the AI chatbot and they are shipping me a replacement filter, no charge.
Date of experience: June 16, 2025
Reply from K&F CONCEPT
Dear Jon,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by the UV filter. While we’re glad our team could quickly arrange a replacement at no cost, we regret that the issue affected your lens coating and overall experience.
Quality is a top priority at K&F, and we’ll definitely forward your feedback to our product team for further review. If there’s anything else we can assist with—whether about the replacement or your lens—please don’t hesitate to contact us directly. We appreciate your patience and trust as we work to make things right.
Wishing you seamless shooting ahead!
K&F Concept Team
Absolutely stellar service from K&F
Absolutely stellar service from K&F! Their customer support was on point—super responsive and professional. They quickly sent out a replacement for my damaged tripod without any hassle. Big thanks for keeping it real and making things right!
Date of experience: June 20, 2025
Reply from K&F CONCEPT
Dear Jahngir,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that our team provided you with stellar service and that the replacement process was smooth and hassle-free. At K&F, we always strive to put our customers first, and your kind words truly motivate us to keep raising the bar.
It was our pleasure to assist you, and we’re grateful for your trust in us. If there’s anything else we can do for you in the future, don’t hesitate to reach out. Wishing you many great adventures with your new tripod!
K&F Concept Team
Invited
I reported a faulty battery
I reported a faulty battery. A replacement was arranged but it did not arrive. I reported this and another replacement was arranged. Received in a couple of days. No problems. Very happy.
Date of experience: June 22, 2025
Reply from K&F CONCEPT
Dear Robert,
Thank you for your understanding and patience while we resolved the battery issue—we truly appreciate it! We’re glad the replacement finally reached you and that everything is now working as it should.
Your satisfaction is our top priority, and we sincerely apologize for the initial delay. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!
Happy to hear you’re very happy, and we look forward to serving you again.
K&F Concept Team
Invited
Customer first
I received an good photography item but in a defective bag, some stitches were not completed properly and could not hold properly. K&F Concept sent a replacement bag as soon as possible to ensure quality of their products. I ordered lots of K&F products and they are always of great quality.
Date of experience: June 22, 2025
Reply from K&F CONCEPT
Dear Ajathar,
Thank you for your kind words and for being a valued customer! We sincerely appreciate your patience regarding the bag issue and are glad we could resolve it promptly with a replacement. At K&F Concept, we take pride in delivering high-quality products, so your feedback about our gear’s performance means a lot to us.
It’s customers like you who inspire us to keep improving. Don’t hesitate to reach out if you ever need assistance—we’re always happy to help. Happy shooting!
K&F Concept Team
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