Verified
The product is pretty good. I like the scent. The subscription is hard to find. I received a notice that it was time for another shipment. Considering I just received my first order I asked them to sk... See more
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I've been using Keranique for 10 years, and it's hands down the best hair growth solution for women! I wouldn’t trust my hair with any other brand. Thanks to their amazing products, my hair is noticea... See more
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Invited
I started using the Hair Regrowth Treatment on some spots where I was losing hair and with consistency and time my hair started growing back and filling in those areas as I was taking photos through t... See more
Company replied
They charge $40 for an introductory offer and then up the cost the next month to double the intro price and if you try to cancel they say you have a remaining balance. I canceled and was charged 3 mor... See more
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Company details
- #36 of 45 best companies in Hair Product Store
- #50 of 66 best companies in Beauty Product Supplier
- #99 of 132 best companies in Health and Beauty Shop
- #111 of 140 best companies in Vitamin and Supplements Store
About Keranique
Written by the company
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contact info
6080 Center Drive, Suite 600, 90045, Los Angeles, United States
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3.9
Great
160 reviews
Replied to 87% of negative reviews
Typically takes over 1 month to reply
Verified
Reply from Keranique
Hi Catherine,
We’re truly sorry to hear that you haven’t seen the results you were hoping for. We understand how disappointing that can be, especially when you've invested time and trust in a product.
Everyone’s hair journey is unique, and while many of our customers experience positive changes, results can vary. That’s why we offer a full 120-Day Money Back Guarantee—we want you to feel confident trying the system, knowing your satisfaction is our priority.
If you’d like assistance with your order or have questions about the guarantee, please reach out to our Product Specialists at (888) 237-4131, Monday through Friday from 9 AM to 9 PM EST, or email us at CustomerSupport@Keranique.com. We’re here to help!
Warm regards,
Team Keranique
Verified
The product is pretty good
The product is pretty good. I like the scent. The subscription is hard to find. I received a notice that it was time for another shipment. Considering I just received my first order I asked them to skip. Well it is on its way. I wanted to add to my order and it says to put in invoice number. I don't have it. Maybe the bugs will work out. 🤔
Date of experience: June 17, 2025
Reply from Keranique
Hi Judy,
Thank you so much for your honest feedback—we're glad to hear you're enjoying the product and the scent! 💜
We’re sorry to hear about the difficulty managing your subscription and placing an additional order. Your experience is important to us, and we understand how frustrating it can be when things aren’t as seamless as they should be. We’re actively working to improve the process and truly appreciate your patience as we work out the bugs.
If you still need help skipping a shipment or locating your invoice number, our team is here to help. Please feel free to reach out to our Product Specialists at (888) 237-4131, Monday through Friday from 9 AM to 9 PM EST, or email us at CustomerSupport@Keranique.com.
Warm regards,
Team Keranique
Sale Vampires…
They charge $40 for an introductory offer and then up the cost the next month to double the intro price and if you try to cancel they say you have a remaining balance. I canceled and was charged 3 more times after my initial intro charge. They sent another box that I specified not to send and issue a recall on the shipment (it by no surprise went out the day of my call) they said they could not but I could ship it back however I would still have a balance. The representative then went to the point of almost offering a kidney. I eventually started counting the times I said no thank you, please cancel and stop charging me. I was at 7 by the time I was finally able to hang up. Next month I got charged again. This company and products are a charge your card as we please with our .10% of product I can buy w the real TM name at the store. Crooks.
Date of experience: January 17, 2025
Reply from Keranique
We are truly sorry to hear about the experience you’ve had with us, and we completely understand your frustration. We take feedback like yours seriously and want to make things right. It’s never our intention to make our customers feel trapped or dissatisfied, and we sincerely apologize if that was the case.
We would love the opportunity to address your concerns directly and resolve this matter to your satisfaction. Please reach out to our customer support team at customersupport@keranique.com or speak with one of our Product Specialists at (888) 237-4131 Monday through Friday from 9am-9pm EST.
We are committed to providing the best customer experience possible and would appreciate the chance to turn this around for you.
Best regards,
The Keranique Customer Support Team
Verified
Keranique makes my hair feel and look…
Keranique makes my hair feel and look so good! Im sticking with these products after trying so many!
Date of experience: June 01, 2025
Reply from Keranique
Thank you so much for your kind words! We're thrilled to hear that Keranique is making your hair look and feel great. It means the world to us that you've chosen to stick with us after trying so many other products. We're honored to be part of your hair journey and are always here if you need anything along the way! 💜
Verified
After washing my hair and dry it few…
After washing my hair and dry it few stands of hair come out. Plus my hair feels dry.
Date of experience: May 26, 2025
Reply from Keranique
Thank you for your feedback. We're sorry to hear you're experiencing some dryness and shedding. A small amount of hair loss during washing and drying can be normal, but we understand your concerns. Our products are designed to support healthier, stronger hair over time, and we’d love to help you find the best regimen for your hair type and needs. Please don’t hesitate to reach out to our Customer Support team—we’re here to help! 💜
Verified
I haven’t been able to use the product
I haven’t been able to use the product. I unlocked it and primed it and primed it and primed it and I can’t get any out so it’s completely useless to me, but that’s my fault. I guess I don’t know but I couldn’t be bothered. Sending it back for a refund, but I’m very dissatisfied
Date of experience: June 01, 2025
Reply from Keranique
Hi Jill,
We're so sorry to hear about your experience and understand how frustrating that must have been. While we wish it had worked perfectly for you, we truly appreciate you giving it a try.
We’ve gone ahead and sent you a replacement in hopes that it performs as expected—no additional effort needed on your part. If you need any help using it or have questions,Your Product Specialists are always here to support you. Please don't hesitate to reach out to us Monday through Friday from 9am-9pm EST at (888)237-4131.
Thank you again for your feedback—it helps us improve.
Verified
Reply from Keranique
Thank you so much for your wonderful review! We're thrilled to hear you've been enjoying the product for years—that kind of loyalty means the world to us. If you ever have any questions or need assistance, Your Product Specialists are always here to help. Thank you for being a valued part of the Keranique family! 💜
Verified
It was hard to cancel auto ship and…
It was hard to cancel auto ship and when I called to return my recent shipment, they said they can’t do the return and refund. They said it was sent to escalation and never heard back. I think 2 stars is very generous
Date of experience: June 01, 2025
Reply from Keranique
Hi Andrea,
We’re truly sorry for the frustration you experienced while trying to cancel and return your recent order. That’s certainly not the smooth experience we strive to provide. It was a pleasure speaking with you today, and we appreciate you giving us the opportunity to address and resolve your concerns directly. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your time and feedback—it truly helps us improve. 💜
Your Product Specialists are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131 or by contacting us at customersupport@keranique.com
Verified
Like this Product
I like this product very much because it really works. The website is also helpful and the ordering process is self explanatory. I’m missing the great discounts.
Date of experience: May 25, 2025
Reply from Keranique
Thank you so much for your kind feedback! We're happy to hear the product is working well for you and that you find the website and ordering process easy to use—that’s exactly what we aim for. We truly appreciate your continued support, and we hear you on the discounts! Be sure to sign up for our emails and texts so you don’t miss out on future special offers and exclusive promotions. 💜
Verified
Delivery was quick.
Date of experience: May 26, 2025
Reply from Keranique
Thank you for your review! We're glad to hear your delivery was quick. We hope you're enjoying your Keranique products, and we’re here if you need anything! 💜
Verified
I have used Keranique before and it was…
I have used Keranique before and it was time to replenish my shampoo and conditioner. I just love it!
Date of experience: May 29, 2025
Reply from Keranique
Thank you so much for your kind words! We're thrilled to have you back and so glad to hear you're loving the shampoo and conditioner. Your continued support means everything to us. If there's ever anything we can do to help, we're just a message away! 💜
Verified
Still working to my goal.
It did work some what.I not completely clear yet but still working on it.
Date of experience: May 28, 2025
Reply from Keranique
Hi Robert,
Thank you for sharing your experience! We're glad to hear you're seeing some progress and appreciate your dedication to your hair goals. Consistency is key, and we're here to support you every step of the way. If you ever have questions or need personalized tips, Your Product Specialists are always happy to help! We are available Monday through Friday from 9am-9pm EST at (888)237-4131.
Verified
Great product great customer service
Great product great customer service
Date of experience: May 27, 2025
Reply from Keranique
Thank you so much for sharing your experience, Marla. We truly appreciate your feedback 💜
Verified
Communication
There was no communication with me following the purchase.
Date of experience: May 21, 2025
Reply from Keranique
Dear Susan,
Thank you so much for your order, and we’re truly sorry to hear that you didn’t receive the communication you were expecting. We did send an order confirmation and a follow-up email with your tracking information, but sometimes these emails can be filtered into your spam or junk folder by mistake.
We’d love the chance to assist you further and ensure everything is clear. Please don’t hesitate to reach out to our Customer Support team—we’re here for you!
📧 customersupport@keranique.com
📞 (888) 237-4131
🕘 Monday – Friday, 9AM to 9PM EST
Warmest regards,
The Keranique Team
Verified
The wonderful hair product.
I love the products. I used it years ago, it really works. I missed the email address to pre-order and I was so happy when I saw an advertisement of the products I didn't excited if place an order. I recommend it, you will not regret it.
Date of experience: May 04, 2025
Reply from Keranique
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you’re enjoying our products once again, and we're so glad you didn’t miss out on reordering! It’s amazing to know that our product has made such a positive impact on you, and we truly appreciate your recommendation.
If you ever need anything or have any questions, don’t hesitate to reach out. We’re here to support you every step of the way!
Thank you again for being such a loyal customer! 😊
Verified
Really works!
I saw a difference in my hair after 4 weeks. Fuller healthier and stronger.
Date of experience: May 04, 2025
Reply from Keranique
Thank you so much for your kind words! We're thrilled to hear you noticed a difference in just 4 weeks — fuller, healthier, and stronger hair is exactly what we aim for. Your feedback means a lot to us and helps others feel confident in giving it a try.
Wishing you continued results and happy hair days ahead!
Verified
I never subscripted and Im still…
I never subscripted and Im still receiving products and taking money from my account. I sent multiple emails to customer service still sending me products. Please again stop cashing me from my account btw I have not received anything and if I do I wont pay because I have been sending multiple emails also I have an email frm you telling me that I dont have subscription, so? why you still sending me products?
Date of experience: April 23, 2025
Reply from Keranique
Hi Helena,
We’re very sorry for the confusion and frustration you've experienced. We’ve reviewed your account and can confirm that your subscription has been cancelled. A full refund of $76.40 has been issued to your original payment method, including for the shipment currently en route (estimated delivery: June 2, 2025). You're welcome to keep this shipment with our compliments.
You will not receive any further shipments or charges. Thank you for giving us the opportunity to resolve this, and please don’t hesitate to reach out if you need anything further.
– The Keranique Customer Support Team
Verified
Reply from Keranique
Thanks so much for your feedback! We're glad to hear the ordering process was fast and easy, and even happier that you're enjoying the product. Your support means a lot!
Verified
Hair Grows Fast
This shampoo seems to be making my hair grow very quickly , however I haven’t noticed new hair growing in the very thin spots on my scalp ( from chemotherapy.) It’s very conditioning so I don’t use it all the time because my hair is fine and limp.
Date of experience: April 28, 2025
Reply from Keranique
Hi Sylvia, thank you for sharing your experience with our shampoo. We're glad to hear it’s helping your hair grow quickly and that you enjoy its conditioning benefits. We understand how challenging thinning areas can be, especially after chemotherapy.
For targeted hair regrowth in thinning spots, many of our customers find the Keranique Hair Regrowth Treatment with 2% Minoxidil helpful, as it contains the only FDA-approved ingredient clinically proven to promote new hair growth. We always recommend checking with your physician to ensure it’s the right fit for you.
Wishing you continued progress and good health. If you have any questions or want personalized recommendations, please don’t hesitate to reach out—we’re here to support you on your hair journey.
Verified
Thank you for the products I'm almost…
Thank you for the products I'm almost done with it soon .
Date of experience: May 01, 2025
Reply from Keranique
Hi Chrislene, thank you for your kind words! We're so glad to hear you're enjoying the product and nearly finished — we hope you're seeing great results. Let us know if there's anything you need when you're ready for more!
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