No good Product-testing before shipping, but the best customer service in the world...
When I first recieved the package during Christmas-Time from a relative, who lives in the USA and brought it to me, because the shipping costs to Germany are way to high, I was overly happy about the quality, the over all look and the RGB lighting, which looked really sick, but after I assembled everything, I noticed that the "G" Key wasn't working correctly and so I expected the worst since I have a two year warranty, but I would have never believed in a second that they would send me a replacement PCB to Germany, because of the high shipping cost, but I was utterly wrong. After showing them the location of the short-circuit on the PCB, they send me a replacement and I didn't even have to send the faulty half back. On top of that I recieved the package in a record-breaking time of 4 days from USA to Germany.
Date of experience: January 11, 2025