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Company details

  1. Office Furniture Store
  2. Bar Restaurant Furniture Store
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Furniture Store
  6. Furniture Wholesaler

Written by the company

Kaguyasu was born from a simple observation: while working in Japan, our founder struggled to find office furniture that was both beautiful and functional. In countries with lower production costs, designers were creating stunning, high-quality office furniture at affordable prices. Inspired by this discovery, our founder decided to bring these unique pieces to Japan, where businesses faced similar challenges in finding affordable, well-designed furniture. As demand grew, Kaguyasu expanded its mission: to offer high-quality, affordable, and uniquely designed office furniture that enhances productivity and the overall office experience. Today, we remain committed to making beautiful and functional workspaces accessible to businesses everywhere.


Contact info

4.0

Great

TrustScore 4 out of 5

15 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 4 out of 5 stars

Delivery took a long time but worth it

I ordered this in April, and luckily my shop didn’t open until July, so the long wait wasn’t really a problem. Now that it’s here, I actually love it! A few small parts had some defects, but the seller was quick to offer replacements. Can’t really complain.

Date of experience: June 10, 2025

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Rated 3 out of 5 stars

Love the look, but had some damage

The desk looks awesome, very modern and sleek. But it showed up with a few scratches. They’re sending me a repair kit which is nice, just wish the packaging was better. Service was helpful though.

Date of experience: June 18, 2025

Rated 4 out of 5 stars

Beautiful desk, meh packaging

Really love the look and finish of the desk. Unfortunately one corner was a little banged up in transit. They offered to send repair stuff for free. Overall, pretty good experience.

Date of experience: June 03, 2025

Rated 5 out of 5 stars

Easy setup, slow shipping

The desk and chair were easy to assemble and look great in the office. But shipping was slower than expected. They did respond quickly when I reached out and even gave me a video guide.

Date of experience: June 16, 2025

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Rated 1 out of 5 stars

I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN!

My experience with this company was awful!
First it was supposed to be shipped from the California location but because of the fires over there I assumed, was the reason they switched it to overseas. I ordered it in January but I just received it May 2nd. I paid for assembly and it was then scheduled May 9th. Then when the guy came in he had no clear instructions on how to put it together… so the assembler said it was one desk and one cabinet when it was 3 so he needed to space time accordingly so he had half done at first then had to come back in later that night to finish it. The assembler complained that some of the pieces were damaged. They ordered just a task rabbit to do the job ( I could’ve done that), with no clue on how difficult it was going to be.. I had a ribbon ceremony for my new office and it has been a disaster working with out my office furniture. I send all the pictures again to see if I get some of my money back.the first offer was 50$ I sent more pictures so let’s see what he decides… very hard to get ahold of. Started picking up the phones recently but had no answers to give. I WILL NEVER EVER BUY FROM THIS COMPANY AGAIN!

Date of experience: May 09, 2025

Rated 5 out of 5 stars

Plenty of Storage Space

What I like most is how practical it is.
There’s a good amount of space underneath for files, office supplies, and even a desktop computer. Everything stays organized and out of sight, which keeps the area looking neat.

Date of experience: March 04, 2025

Rated 5 out of 5 stars

Space optimization, practicality first

I was worried that the reception desk would take up too much space,
but I didn’t expect that its size was just right. It cleverly uses the corner space, not wasting a single bit, but can accommodate enough office supplies, making the front desk area tidy and orderly. It is very practical and perfectly solves the space problem!

Date of experience: February 10, 2025

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Rated 5 out of 5 stars

Sturdy and durable product,

This modern and Executive Desks is just what I want!
The clean lines and no unnecessary decorations perfectly match the current office concept of pursuing simplicity and efficiency. The desktop is made of high-quality rock board material, which is not only strong and durable, but also has excellent high temperature resistance and scratch resistance. With metal legs, it is light and stable, injecting fashion and vitality into the entire office space.

Date of experience: February 06, 2025

Rated 5 out of 5 stars

Perfect reception desk—Great Service!

The design of this reception desk is absolutely amazing!
It is simple and stylish, with smooth lines, which perfectly blends in with the overall decoration style of our company. It leaves a deep impression as soon as you enter the door, and improves the grade of the entire office space. It must be praised!

Date of experience: February 17, 2025

Rated 5 out of 5 stars

I found an office desk I liked

I found an office desk I liked, but the size wasn’t exactly what I wanted. Luckily, Kaguyasu walked me through every detail of the customization process. In the end, I received a desk that perfectly met my needs. Very satisfied!

Date of experience: January 15, 2025

Rated 4 out of 5 stars

Amazing Customer Service!

I bought a reception desk, but unfortunately, it was damaged during delivery. I reached out to customer service, and they immediately sent me a brand-new one at no extra cost. Great after-sales service!

Date of experience: February 04, 2025

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Rated 4 out of 5 stars

Fast Service and Reliable

I urgently needed a reception desk and found one I liked at Kaguyasu. Luckily, they had it in stock. After placing my order, they shipped it out fast. The delivery was a bit slow due to the logistics company, but it still arrived right when I needed it. Their customer service was quick to respond too. Overall, a great experience!

Date of experience: January 26, 2025

Rated 4 out of 5 stars

nice desk but long time waiting

I had to get a custom reception desk, and Kaguyasu was the only one who could do it. Waited almost three months for it, but hey, it finally showed up! No damage, and honestly, the quality is better than I thought. Not bad after all that waiting!

Date of experience: January 08, 2025

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