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JimmyJane Reviews 1,237

•
TrustScore 3.5 out of 5

3.5

Online Marketplace
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Review summary

Most reviewers were somewhat happy with their experience overall. People appreciate the fast delivery service and the beautiful packaging. Some consumers highlight the high quality and effectiveness of the products, which are often considered well-made. A lot of consumers consider the products amazing and would buy them again. However, there are mixed opinions regarding the products themselves. Some people have received defective or used items, while others have found the products to be disappointing or not as powerful as expected. Furthermore, some consumers have experienced issues with the order process and the lack of communication from customer service.

Based on reviews, created with AI

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Rated 1 out of 5 stars
Verified

I purchased the ‘little chroma’ years ago from jimmy Jane. It was actually chrome. Had one one speed - which always did me fine. After having it for 20 years it started making noise - so I got rid... See more

Rated 4 out of 5 stars
Verified

Items arrived in about 10 days and as shown. Seem like quality items. Have not taken them for a spin yet, but anticipating it! Deducted a star because i thought communication could be better - no sh... See more

Company replied

Rated 3 out of 5 stars
Verified

The shipping department was very quick considering this is near Valentines Day. We've enjoyed toys that I have gotten from this company despite being much more expensive than other places; however, I... See more

Rated 4 out of 5 stars
Verified

Product: Even better than I expected Shipping: claimed I would be notified when the item(s) shipped, but I wasn't. If you claim in the introductory email that something will happen -- and it doesn'... See more

Company details

  1. #106 of 123 best companies in Online Marketplace
  2. #24 of 24 best companies in Sex Toy Store

Written by the company

JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.

Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 1 out of 5 stars
Verified

I purchased the ‘little chroma’ years…

I purchased the ‘little chroma’ years ago from jimmy Jane. It was actually chrome. Had one one speed - which always did me fine. After having it for 20 years it started making noise - so I got rid of it.
Time went by - i remembered how great the ‘little chroma’ - I purchased another - it no comparison - this one is made of aluminum - no weight to it - annoying unwanted speeds - it’s cheap and poorly made - like most things these days.
I highly DO NOT recommend this product.

Date of experience: June 26, 2025

Rated 1 out of 5 stars
Verified

Received a used vibrating…

I ordered 3 pairs of “vibrating panties” two of the boxes were fine, but I opened the third box to find the panties were missing and the other items - charger and vibrator - looked used. Disgusting.

Date of experience: June 25, 2025

Rated 5 out of 5 stars
Verified

Turn around time & Product insight

The turn around time for delivery after the placed order was very fast (less than a week), product was packaged beautifully and fits well. I’m 5’6, 195lbs, Sz 14 and purchased the large/x-large. Panties are super cute & soft. Let the fun began!

Date of experience: May 21, 2025

Rated 1 out of 5 stars
Verified

Horrible

Horrible , tried to change the delivery address the same day I order the items, sent an email to you guys to only have it reply 4 days later, you told me it was too late to change it , so stuck dealing with ups that kept telling me that the sender need to fix the problem not ups, no cooperation from neither, horrible experience and a waist of time and, now I’m stuck with 200 dl worth the items and no items ,

Date of experience: January 31, 2025

Rated 3 out of 5 stars
Verified

Not for me

Not for me, thought it would have more surface area, it’s not as strong of a vibration as I would expect from a fancier pricier brand. Maybe that’s why it was on sale lol. Super soft material, love that

Date of experience: January 28, 2025

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