Jacobandco Reviews 5

TrustScore 3 out of 5

3.2

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

3.2

Average

TrustScore 3 out of 5

5 reviews

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Rated 5 out of 5 stars

Jacob & Co Recomended

Jacob & Co. delivers a truly unmatched luxury experience. Their timepieces are not only precision instruments but also stunning works of art. I was particularly impressed by the Astronomia collection. the craftsmanship, innovation, and visual impact are simply breathtaking. The attention to detail in both design and function is evident in every piece. Customer service was outstanding from start to finish, providing personal assistance and prompt communication. Whether you're a watch collector or jewelry enthusiast, Jacob & Co. offers some of the finest creations in the world. I highly recommend them for anyone seeking true luxury.

Date of experience: December 10, 2024

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Rated 1 out of 5 stars

Unbelievably Horrible Experience with…

Unbelievably Horrible Experience with Jacob & Co.

I sent Jacob & Co. a diamond bracelet worth tens of thousands of dollars for repairs because it was losing diamonds. Instead of returning it in proper condition, they sent it back to me broken. I am absolutely stunned by the lack of care and professionalism from a brand that claims to be high-end.

Had I been a New York resident, I would have taken legal action. The level of negligence and disregard for their customers is beyond unacceptable. I cannot believe a jeweler operating at this level would conduct business so poorly.

If you're considering trusting Jacob & Co. with your valuable jewelry, dont. Im absolutely disgusted.

Date of experience: March 04, 2025

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