iSpring Water Systems Reviews 285

Drank bottled water for several years as I don't like or trust what comes out of the tap here in England but even bottled water has to get bottled by someone right? So I had a search and chat with my AI and found ISPRING. I found the system that met my requirements the RCC7-AK under sink and went for it. Bear in mind I am not a plumber or DIY kinda guy and after a quick visit to the local plumb store I got an adaptor to fit the system and my water pipe. After that I followed ISPRING installation video and instruction manual and fitted this all myself taking my time and still proud of myself for fitting it up haha. To be honest it's not very hard to fit up, the hardest part is connecting it to my cold water feed with the supplied parts but all I did was showed the plumb store and they knew exactly what I needed and that was it. Now the good part, the water. After it was all set up and flushed through ready for drinking I set up a glass of tap water, bottled water and of course the ISPRING reverse osmosis water. I am totally blown away as it tastes just like bottled water except I know EXACTLY where it's come from. All the parts supplied are of high quality including the supplied tap (faucet for my American friends) and the water of the up most quality. I wish I knew about this years ago. I will stick with ISPRING and never have anything else now, absolutely brilliant. Thanks ISPRING.

Date of experience: July 06, 2025

Great customer service. Even though my unit was out of warranty Francis in customer service did everything he could to help get my issue resolved. Would definitely do business with ISpring again.

Date of experience: June 20, 2025

Love my ispring RO unit. The only problem is that it is difficult to find someone locally who knows the system & can replace the filters properly.
I was in touch with customer service regarding a specific issue. Sean had been so
helpful & responded quickly to all my issues. He sent me a part to resolve, so I will do a follow up review once the part arrives & is installed.
Overland Park, KS

Date of experience: June 18, 2025

Received the filter system as a gift, followed the instillation video in conjunction with the written installation instructions. The quick connect fittings are nice and overall the process went well. The biggest challenge is drilling through the granite countertop.
The water is now without fluoride or chlorine as well as any other chemicals and tastes way better than tap water.
The PH is a bit higher, about 8.5, which is higher alkalinity than expected but preferred over acidic.
The only issue was the spigot leaked at the handle. Just a slow leak, like a drip every 15 seconds.
I contacted Ispring and spoke to Sean who was very helpful and sent a replacement faucet which was superior to the original.
The new one is in and all is well.
I would highly recommend this system.

Date of experience: June 02, 2025

Running a small business internationally means every detail counts, and productivity is key. That's why I ordered an iSpring reverse osmosis system with a 20-gallon water tank. When the tank was missing from my Amazon order, it created a significant hurdle for my operations. After two frustrating days with Amazon's support, I messaged iSpring directly. I was quickly connected with Francis, a phenomenal customer service representative who went above and beyond to help me. Francis's commitment to finding a resolution, along with their impressive responsiveness, truly made a difference. I'm incredibly grateful for their hard work.

Francis is seriously the best customer service rep I've ever encountered!

Date of experience: May 26, 2025

I’d like to take an opportunity to update my very poor review that I left a couple of weeks ago apparently because they replaced my O-rings that were lost in the mail. I did not get a shipping number, and I did receive the two O-rings that I ordered just yesterday. As a matter fact they sent two extras at no charge which I thought was very nice of them in the meantime, I found that Sean was given an incorrect phone number for me and therefore his several attempts to return my call were unsuccessful because of an incorrect number. Shawn now has my correct number and has reached out to me by email to let me know that he will do whatever he needs to do to take care of my issue. I believe this is a great step in the right direction to correct my issue. It was a misunderstanding therefore I’ve now increased their rating to a four. I just thought it would be nice to let you know of the mistake in the issue rather than just read a poor review. I thank Shawn for reaching out.

Date of experience: May 30, 2025

Sean, the representative was awesome. My isprings RCC7AK sprung a leak from the first stage. My unit was purchased on 2019 so it was out of warranty. On ISPRINGS website it showed that there were no replacement parts available so I called Ispring customer service and spoke to Sean, who was absolutely wonderful and understanding. He immediately told me that because they were out of that specific part that he would send me a replacement for the whole system minus the filters. Where else can one find a company willing to stand by their product like that. I would purchase a system from Isprings again and definitely referring my friends to their products.

Date of experience: April 16, 2025

The outstanding support I received from Michelle in customer service made my experience with iSpring Water Systems' customer service great. She answered my questions, followed up on emails, provided sound advice, and facilitated my interactions with iSpring Water Systems. Having knowledgeable, qualified, articulate, and personable people in customer service is what iSpring Water Systems is doing right. I've purchased your products for many years and will continue being a loyal customer.

Date of experience: May 12, 2025

The confirmation that it was me that ordered it made me secure. once I confirmed my order it was a quick delivery. And the guy answered the phone 10 minutes 'til his quitting time.

Date of experience: May 12, 2025

I purchased an iSpring RCC7AK 6-Stage Under-Sink Reverse Osmosis water filter system from this seller, which turned out to be a complete disaster. 

1. Product does NOT have watermark certification for Australia, hence, NON-COMPLIANT & EXTREMELY  UNSAFE for use in Australia. 
2. The installation is too complex; I couldn't find a plumber for 2 months to get it installed. After professional installation, the system started leaking same day, causing a mess and additional plumbing expenses. The plumber confirmed that the o-ring of the filter is of poor quality and the issue won't be fixed until the sealant.
3. Potential Global scam: The company is registered in USA, selling products from Amazon UK to Australian consumers, but it's a cheap Chinese product and no local technical support
4. Horrible customer support: To make things worse, the company refused to send their technician or properly fix the issue, or cover the professional repair cost. 
5. Questionable Filtration Quality: Even after use, I noticed no improvement in water taste or quality, raising doubts about whether the system is actually functioning as claimed.
This is unacceptable and a consumer scam by selling unauthorised products in the market without any product liability and customer support. This is clearly misleading and unethical business practice, potentially a consumer scam that breaches Australian consumer law. I am reporting this case to Consumer Affairs Victoria and the ACCC.
I urge Amazon to ban this product immediately from being sold to Australian customers.
Do NOT buy this product. It is unsafe, illegal, and unsupported.

Date of experience: May 24, 2025

This is a great system, but the company makes it better. I've had two small hiccups and was instantly taken care of by their service representative, Sean. I will happily recommend them and use their system in my next house as well.

Date of experience: May 23, 2025

Excellent support from Michele. My filter system from iSpring has worked extremely well for me and the support after my purchase has been terrific. Value for the money is very good too.

Date of experience: May 12, 2025

I have nothing but good things to say! Ordered a part for our system online and the wrong part arrived (accidents happen). When we called we talked to Sean and he got it handled and had the correct part on order to us in less than 5 minutes. Didn’t have to jump through hoops or wait on hold. He was great! I will definitely give him a call next time we need anything!

Date of experience: May 02, 2025

We ordered a large ro system to wash airplanes .the system was not installed for some time when we unpacked it had been damaged in shipment (the box was quite damaged by shipper) I talked to John and he was extremely helpful and got the replacement part quickly and the system performed perfectly

Date of experience: April 30, 2025

The product arrived as expected and is working well.

Date of experience: May 07, 2025

I have dealth with Sean of iSpring Water Systems twice now regarding a system I purchased in Aug. 2023.
Last year I needed help in finding out if it was time for new filters and Sean was very helpful in my decison and I ordered the filters from his company in April 2024.
It was once again time for new filters so I contacted him and he was once again helpful and assured me with the purposes for which I use the system (mostly filling my water bottles and some cooking) that the filters should last me for one year. This time he sent me a link to purchase them from my local Home Depot, which I did. I tried to go onto the Home Deposit website to write a review but no success. So here I am with you, which is the method I used last year successfully. Sean is a great and honest employee of iSpring.

Date of experience: May 13, 2025

Over all this is a great water filter and is affordable! I’ve noticed that I have been way more hydrated and needing to drink less water because my body is getting what it needs. Great customer support as well! I am thrilled with our choice.

Date of experience: May 12, 2025

First class customer service. I have been using Ispring under the sink RO system for few years now and every time I needed a part for for this system Sean and Nick have been gracious and quick to come up with real help to keep my system in it’s best performing shape.

Date of experience: May 08, 2025

I am absolutely thrilled with my iSpring whole house water system (WGB32B-DS) and the outstanding service I received from Sean and Nick! Their deep knowledge and experience in water filtration were evident from our very first interaction. Combined with their competitive pricing and the consistently excellent five-star reviews I had seen, choosing iSpring was an easy decision. What truly impressed me was their proactive approach in asking for my city's water report, in Chula Vista, California to ensure I got the perfect system for my specific needs. The installation process was smooth by the professional plumbers, and the follow-up from Sean and Nick to check on how things were going was a testament to their exceptional customer care. The results speak for themselves – the quality of our water is now 100% better! Our skin feels softer, and the taste is significantly improved. I highly recommend iSpring and especially commend Sean and Nick for their expertise, professionalism, and genuine commitment to customer satisfaction. Five stars all the way!

Date of experience: May 01, 2025

I recently purchased a water filter from iSpring, and I'm really happy with it. The ordering process was simple, and the delivery was quick. The filter works well and my water tastes much better now. It’s a great product for the price, and I feel more confident about my water quality.

Date of experience: April 17, 2025