INIU logo
Visit website

INIU Reviews 68

•
TrustScore 4.5 out of 5

4.4

Electronics Company
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

Always get a bit wary with non-OEM chargers, but this one’s actually outperformed the original! 🚀

Rated 3 out of 5 stars
Verified

Actually, I am very satisfied, but the 10'000 mAh have always been a mystery. After a closer look at the case, you can see the following text: "Rated Power Capacity: 5800mAh".

Company replied

Rated 5 out of 5 stars

This is a small size charger with a big punch. This is outstanding in my opinion because I did buy several for family members last year and they are all still working great.

Rated 5 out of 5 stars

I already use it and charged my Samsung S20 4 times (being my telephone in least of 15% of battery). The 4 times I recharged my phone at 100%, only after this, I recharged for 1st time the portable ch... See more

Company details

  1. #19 of 47 best companies in Electronics Company
  2. #1 of 1 best companies in Cell phone charging station
  3. #2 of 2 best companies in Electronics Accessories Wholesaler

Written by the company

At INIU, we believe in creating reliable, high-quality charging solutions that keep you powered up wherever life takes you. From power banks to wireless chargers, data cables to car chargers, our products are designed with the modern user in mind—offering speed, safety, and efficiency without sacrificing style. — PLUS! We’re dedicated to ensuring every INIU product meets the highest standards, so you can count on us for durable, dependable power. Customer satisfaction is at our core, which is why we offer a three-year warranty and a friendly support team ready to help whenever you need it.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Advertisement
Rated 5 out of 5 stars
Verified

Love this little charger

Love this little charger. Had a similar one before (RIP—exploded after a drop, but it was already 3 years old lol). This one stays charged forever, keeps my phone going all day, and honestly for the price, can't beat it!

Date of experience: June 02, 2025

Rated 5 out of 5 stars

Absolutely brilliant customer service!

Absolutely brilliant customer service!
Ordered a new charger, would even go as far to say the quality of this would be on par with other more well known competitors who won't be named for obvious reasons. Thank you Karlin for ensuring I had a good customer experience. I also wasn't aware of a 3 year warranty!? They had set this up for me seemlessly to which even the likes of there other competitors struggle to compete with. Will definitely be back soon

Date of experience: May 08, 2025

Advertisement
Advertisement
Rated 1 out of 5 stars

INIU has breached the Consumer Rights Act 2015

Ordered some power banks, and Amazon logistics left them outside. I informed INIU, who refused to help and told me to contact Amazon logistics, who specifically say that I need to contact the seller. After some insistence, INIU reshipped the order, but it took them so long to finally help that they did not arrive in time for the intended purpose.

I reached out and asked to return the power banks, but I was rudely told that I need to return all of them (the missing ones plus the new shipment). I obviously don't have the missing ones. I requested a return address to return the power banks I did receive, and was told to contact Amazon logistics. Again, Amazon loops me back to INIU.

At this point INIU has completely stopped responding to me, breaching the Consumer Rights Act 2015 by refusing to allow me to return my order.

Avoid.

Response to INIU response:

I appreciate the response however most of what you’ve said doesn’t apply to my order. I can only assume Amazon logistics left my order on my unsecured doorstep because when I arrived home it wasn’t there, and I was provided zero proof of delivery - no photo, signature, nothing to suggest it was actually delivered. You then tried to claim that this wasn’t your responsibility, which is the breach of the law that states that the parcel is the sellers responsibility until it is physically in the buyers possession - leaving it on the doorstep does not satisfy this.

Eventually you relented and reshipped my order but as this took many weeks of repeatedly requesting updates from you it arrived far too late and so I requested to return the unopened and manufacturer sealed items back to you which you refused, which again, is a breach of UK consumer law as I have the right to return goods in their original condition. Furthermore, I actually specifically asked you to refund me rather than reshipping, which you refused and insisted you would only reship.

So throughout this whole ordeal you have broken UK consumer rights laws TWICE, and then proceeded to completely ghost me. Only now I’ve wrote a review you’ve responded talking about people returning unrelated items which, ironically, is completely unrelated as I haven’t returned anything because you refused to even give me a return address!

All I request is the opportunity to return the unopened, sealed products as is my right to do so, for a full refund.

I hope you will be cooperative with this and we can resolve this issue amicably. Thank you.

Date of experience: November 01, 2024

INIU logo

Reply from INIU

Dear Mattie,

Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience caused and truly value your feedback, as it allows us to improve our customer service experience.

We would like to address the issues raised in your message to provide clarity on our policies and actions, as well as to ensure our commitment to your satisfaction as an INIU customer.

1. Clarification on Warranty and Return Policy

Firstly, we would like to emphasize that INIU operates in full compliance with all applicable consumer laws, including the Consumer Rights Act 2015. Under this Act, customers have a right to return faulty or defective products within a reasonable time. We fully honor these rights and always process returns or refunds for faulty products as outlined in our policy.

Normally, we took additional steps to provide a solution that exceeds our warranty terms in the interest of customer satisfaction. Specifically, we issued a replacement for missing items to resolve the issue as promptly as possible. This proactive approach demonstrates our commitment to addressing customer concerns beyond the minimum requirements of the Consumer Rights Act.

Additionally, to mitigate risks associated with stolen parcels, we offered two solutions to ensure fairness and customer satisfaction:

1). Replacing items one at a time to minimize risks associated with stolen parcels.
2). Replacing all items at once, with the understanding that further replacements or refunds would be temporarily suspended while we investigate with the shipping company.

We proceeded with the option selected by you to prioritize your satisfaction while balancing logistical challenges. At no point was your right to return a product or receive a resolution denied.

2. Investigation into Stolen Parcels and Fraudulent Claims

Recently, we identified an increase in cases of stolen parcels in the UK, especially involving high-value shipments or multiple items in a single package. Our investigation, conducted in collaboration with Amazon Logistics and other carriers, revealed patterns of potential fraud, including:

1). Customers claiming missing parcels despite proof of delivery being provided.
2). Submitting falsified invoices or multiple refund requests after receiving replacements.
3). Returning used or unrelated items under our 30-day free return policy after receiving replacements.

While we always aim to prioritize our customers’ experience and trust, such fraudulent activities pose significant risks and necessitate stricter measures to protect our loyal customers and INIU’s integrity. As part of our investigation, we are taking all necessary legal actions against identified fraudulent activities to safeguard both INIU and our customers.

Please be assured that these measures are in place to maintain fairness and transparency. INIU remains fully committed to resolving genuine customer concerns, as demonstrated by our replacement of your product despite the missing item not being covered under warranty.

3. Moving Forward

If you have any further concerns or believe there has been a misunderstanding, we are more than willing to assist. Please feel free to reach out to our customer service team at support@iniu.shop, and we will ensure your case is reviewed thoroughly.

We appreciate your understanding and patience as we work to address these complex issues while maintaining our high standards of customer care.

Thank you for choosing INIU.

Best regards,
Team INIU

Advertisement
Rated 5 out of 5 stars

Brilliant idea

The quality is exceptional. It is comfortable to the contact and has a sufficient power/watt output to rapidly charge a phone.

Date of experience: November 26, 2024

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look