INF | www.infplans.com  Reviews 490

Keigh was able to help me with plan selections, recommendation, the comparison and and provided snapshots as how can i traverse through different options. Thanks for your support.

Date of experience: July 05, 2025

Great support from Fatima and Kaeysar (apologies if I spelt the name incorrectly). Really went above and beyond in answering all my queries and insuring all my concerns were answered. That said, I am yet to proceed with purchasing a plan from the insurance company at the time being so can't comment on the claims process or communication following the purchase.

Date of experience: June 29, 2025

This company won't pay your claim and will say that it is handled by Robin assist. Even requesting for around 9 months they didn't pay the claim and mentioned we didn't submit the health attestation form. They will force you to take their plan but never cover the claim. They use UHC name to convince yourself consider their plan. We are very very disappointed as we talked to them thousands times regarding this claim. Now debt collector asking us to pay the medical expenses by ourselves with extra surcharge over the claim actual amount.

Date of experience: September 12, 2024

I was helped by Yhong. This was the fastest support experience I've had. And it's particularly great given how confusing insurance plans are and how many questions you generally have after reading all possible documentation. Yhong answered all my questions from adding dependents, to booking medical appointments, and how the checkout process works. The quality of support gave me the confidence to go ahead and purchase the plans I was curious about.

Date of experience: June 12, 2025

My experience with INF was great, and Kaezer made it so easy and simple. He stayed back on the call for the whole time I was purchasing the policies and really helped me understand all the clarifications. Thank you so much, Kaezer.

Date of experience: June 10, 2025

Thank you Kaezer, the team helped me with all my questions, was quick to assist, helped answer everything. It was easy to talk to them than to navigate through the portal by ourselves. Appreciate the help.

Date of experience: June 07, 2025

I was helped by Syra, who was kind and patient and knowledgeable. This help was only relating to the purchase of the correct plan I wanted. I hope I didn’t make a mistake by purchasing from this company. Thank you Syra!

Date of experience: June 06, 2025

CHLARISSE helped me to choose the correct insurance plan for my visit to the USA. Thanks, lot CHLARISSE. May God bless you.

Date of experience: June 03, 2025

Erwin, one of the online support team members, patiently helped me find the right INF plan for my visiting parent and also explained different types of plans for my understanding.

Date of experience: May 24, 2025

JANE was great, very helpful and to the point. I was able to narrow down to a couple of plans and then pick one. Also, the web site info was dated and JANE quickly sent me latest.

Date of experience: May 23, 2025

I had great experience working with JANE, she is amazing and helped me to choose the plan for my parents pre-existing conditions. Jane spent a lot of time with to explain every plan detail and questions I had to choose the right plan. One of the reasons I am going with INF is there custom support/Chat. Thank you so much. A big shout out to Jane.

Date of experience: May 22, 2025

Klayah is the best :) Klayah was very patient and helped me throughout the process.

Date of experience: May 21, 2025

For the last 3 days, I have been chatting with customer support executive by the name of Ellie. I have been asking her a lot of questions since I have no knowledge of how medical insurance works at USA. I compliment her for her patience and returning back with clear, detailed answers. Thanks to her, I am almost at the point of buying my travel insurance from INF.

Edit: I have bought the Safevista Comprehensive. I had some post-sales questions which were answered by Chlarisse very well. Thanks Chlarisse!

Date of experience: May 20, 2025

Yhong patiently and accurately answered all my questions regarding the travel insurance plans offered by INF. It enhanced my confidence in selecting a plan for my parents who are travelling to the US.

Date of experience: May 20, 2025

Keigh was a patient listener, knows well about the insurance plans and quick to react. Quite happy that she attended my call.

Date of experience: May 06, 2025

Kaezer is a great to work with person. He listens very carefully and explains what all the options available and suggests the customer what is best for him or her and why it is best. He tries to check all the options to give good quote options to customers.
Thank you Kaezer.

Date of experience: May 03, 2025

i have used them twice and absolutely amazing service! i am always skeptical of everything and except much of nothing from them but they have exceed my expectations everytime. every person i have spoken to, most recently Keigh, i have had a great response.

Date of experience: April 30, 2025

Very prompt response, helpful information and easy to communicate. Thank you for the great support

Date of experience: April 28, 2025

Thank You Kaiser for helping with your recommendations and patiently guiding me through the steps of purchasing the insurances. Excellent customer experience for making the purchase.

Date of experience: April 26, 2025

CHLARISSE helped us and very knowledgeable, patient, and understanding. Asked few and pointed questions and responded back quickly with the quotes and provided the next steps. Great service!

Date of experience: April 22, 2025