Indie Campers Reviews 16,556

Take over and return was very convenient. The Agency owner is a very nice Person and helpful. There has been a good trust relation ship.

Date of experience: July 06, 2025

Overall pretty good. More focus should be put into the collection of the RV and the overall condition on pick-up, full tank of fuel, washed and well presented to the customer.

Date of experience: July 05, 2025

Totally disaster 33 buissnes days passed and I still didn’t recived my deposit back!

Date of experience: July 06, 2025

I previously used Cruise America. Last year I saw a lot of Indie Campers on the road so I decided to give them a try. I researched them extensively before renting; I even went to check on the vehicles. In February, they were at a beautiful office in SLC with many campers on the lot, all nice and clean. Based on that I decided on Ford Four Winds with a hitch (planned to take bikes) and booked it. At that time the price was ~25% cheaper than Cruise America.
The company is based in Europe and does everything online. They have multiple online steps, each adding mandatory fees and "optional" extras. In the end, they were not less expensive than Cruise America.
It was on the day of pickup when things went really wrong. I got a different type of equipment - Chevy Conquest rather than Ford Four Winds. No trailer hitch to put my bike carrier. The vehicle was covered in dust (despite paying $300+ "preparation fee"), gas tank half empty, water tank almost empty. Smelly fridge. Underinflated tires. Once we started cleaning it, we found a lot of stuff left by previous renters. "Manager" Jaxon was late for pickup and unhelpful in resolving issues. I filed a complaint but never heard back. As mentioned, the company does everything online, mostly via WhatApp. Good luck talking to a live person. I eventually found a phone number on the contract emailed to me.
Fortunately, the vehicle was mechanically sound and served us well during the trip. The only issue was the fridge that was opening on every bump on the road.
Drop off was uneventful.
Conclusion: this company is not for inexperienced or faint of heart. They seem to be profiting from pent up demand for travel and preying on unsuspecting customers. I would not come back or recommend them to family or friends. I will use Cruise America in the future.

Date of experience: June 27, 2025

Good expérience with Indie Camper Salt Lake City

Date of experience: July 06, 2025

Definitely recommend it

Date of experience: July 03, 2025

The staff at Indie Camper were very friendly and the California vehicle we rented was very efficient and convenient to use.

Date of experience: June 24, 2025

We spent a month in our Indie camper exploring the Iberian Peninsula. We had no troubles other than a flat tire which we easily fixed. The camper was very comfortable.

Date of experience: June 24, 2025

I decided to go with this site because it seemed trustworthy. I searched other sites but I didn't trust them......

Date of experience: July 07, 2025

We had a wonderful experience with Indie Campers in Ireland in 2023/2024, our family received the best treatment and we had the best family trip.

Date of experience: January 01, 2025

Like the expérience...be careful about the destination...The pays Basque is not the best location with a camping car but anyway this was a great expérience.

Date of experience: July 02, 2025

Indie Campers demonstrated an alarming level of mismanagement, disorganization, bad faith, and total disrespect for the customer.
It started with an unilateral change to the reserved vehicle: I paid extra for a campervan with an interior WC and shower, and just two days before the trip they assigned me, without any notice or permission, a van with none of those features. I spent an entire day on calls to resolve the obvious – that I would not accept an inferior vehicle and that it was their responsibility to ensure the advertised fleet was actually available. Customer service was appalling at every stage: they only answered in English, ignoring local customers, their phone number is deliberately hidden on their website to make contact difficult, staff had zero technical knowledge about the vehicles and could not answer questions, when they finally acknowledged the mistake, they said they could only deliver an equivalent van one day after the original reservation, forcing us to delay our trip and completely ruining our holiday plan. Even then, they initially refused to refund the lost night, requiring yet another heated discussion just to get that resolved.
One hour before pickup, another surprise: the vehicle they promised had “a problem” and was no longer available. They guaranteed another supposedly equivalent van – but offered no proper instructions for someone renting a campervan for the first time. And worse still: at collection, the van was poorly prepared and unsafe: The grey water tank was half full, the fresh water tank was nowhere near 100%, the gas bottle valve was jammed, and couldn’t be turned as the staff had shown us, making it impossible to shut off properly and creating a serious safety risk for anyone driving. When I noticed this, I tried calling – they told me technical issues during the trip had to be handled via WhatsApp, where they never replied. We tried to fix it with help from other experienced campers, without success. I wrote emails – they took more than two days to respond, with no practical solution other than telling us to go “sort it out” ourselves at a shop. At the return, more proof of bad faith: during the post-rental inspection they confirmed the van was in perfect condition. They guaranteed the security deposit would be released within six business days because it was already “cancelled”. In reality, it took 20 business days, only after repeated email complaints. To top it off, one month after the rental, without any prior contact or authorization, they charged my card the full excess amount (€199) from the premium insurance, claiming they found “a scratch” on the van. At the moment of inspection, they confirmed there was no damage at all. Yet a month later, they conveniently found a scratch and decided to bill me for it, hiding behind a contract full of small print that gives them 30 days to “detect” and charge for damages.
This is blatantly abusive and unacceptable. They used my payment details unilaterally, without consent, to charge for damage that did not exist at return and which conveniently appeared a month later. Their only response was: “it’s in the contract and you accepted it.” That is the level of seriousness and customer care they offer: none. Conclusion: Disorganized company, abysmal customer service – before, during, and after the rental, no technical preparation for the service they sell, serious safety issues due to poor vehicle preparation, clear bad faith and abuse in handling payments and post-rental charges. I do not recommend Indie Campers to anyone. There are many other companies in the market that offer this service with professionalism, seriousness, and transparency – qualities that Indie Campers, unfortunately, completely lacks. If you value your money, time, peace of mind, and safety, choose another company. Avoid this nightmare.

Date of experience: May 04, 2025

Indie Campers in SLC, UT has great staff & reliable rentals!

Date of experience: July 06, 2025

Very smooth experience, welcoming and helpful personnel in Marseille pick-up center. Special thanks for all your efforts, I would definitely come back to you, guys.

Date of experience: June 28, 2025

We enjoyed our experience in the four winds, renting with indie campers for the first time. It was a great experience and would recommend.

Date of experience: June 23, 2025

The pick-up and drop-off in the Bergen Indie Campers branch was efficient and friendly. The campervan was in great order with easy to follow instructions given. Communication before and after our trip was good. We had a great experience.

Date of experience: May 25, 2025

We have an urgent situation! My brother is currently on holiday in Sweeden in an Indie Camper van. Unfortunately he has been atmitted to hospital and is desperately trying to get in contact with an Indie Campers support team. Unfortunately, he cannot get past the chat bots and it seems to be impossible to get in contact with anyone. This situation has now lasted for 3 days. Can anyone help, please!!!

Date of experience: July 06, 2025

It's a little big expensive, but I think it will be worthy...

Date of experience: July 06, 2025

Date of experience: July 06, 2025

Date of experience: July 06, 2025