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Illinois Vehicle Auto Insurance Reviews 2,259

•
TrustScore 4.5 out of 5

4.7

Insurance Agency
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service they receive, noting the staff's friendliness and helpfulness. Many reviewers specifically highlight individual employees who went above and beyond to provide excellent support, demonstrating patience and a thorough understanding of policy options. Consumers appreciate the efficient and hassle-free process of obtaining coverage, with some mentioning the speed and ease with which they secured their insurance. The positive sentiment extends to pricing, with reviewers frequently mentioning affordable quotes and competitive rates. People also value the availability of service in multiple languages, ensuring accessibility for a broader customer base. Overall, the company is commended for its commitment to customer satisfaction, knowledgeable staff, and ability to provide tailored insurance solutions.

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Rated 5 out of 5 stars
Verified

I was having a difficult time getting a car insurance quote from “typical” companies. Saw great reviews online for this store and decided to give them a shot. Carmen was super helpful, answered all of... See more

Rated 5 out of 5 stars
Verified

I received platinum level customer service, the insurance agent was very knowledgeable thus making it easier for me to choose which plan worked best for me. I appreciate all of her help.

Rated 3 out of 5 stars
Verified

Emails for a week after I already renewed telling me my policy expired.If having to call into customer service wait times are long and getting disconnected on is an ongoing problem.

Rated 5 out of 5 stars
Verified

My experience was great!! I was very impressed with the fast service and how they found the best and cheapest policy for me. Every worker in the location on fullerton was so nice and inviting. Definit... See more

Company details

  1. #49 of 98 best companies in Insurance Agency
  2. #16 of 40 best companies in Auto Insurance Agency

Information provided by various external sources

Illinois Vehicle Auto Insurance is a licensed insurance agency operating more than 40 retail locations across the Chicagoland area. In business for more than 40 years, we pride ourselves on being the neighborhood store; serving our local communities and helping to keep you and your family protected.

Written by the company

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Rated 1 out of 5 stars

Poor customer service

The second week of june, I went here to get a car insurance for my grandson liability. I was going to pay for 6 months.
I sat down at the desk. The young man asked me how can I help you?I said, I need a car insurance. Then I ask him, can I use the bathroom? He said, no, we have no public bathrooms, not even for the customers. I said, i'm a no man, i'm sixty eight I need to use the bathroom, please. He said no. At my age 68 my prostate doesn't work like it just. I cussed a little not at him.. He said, you have to leave because I cussed. I recommend nobody go there.It's bad customer service.
The name of the young man is
Sergio Funers.
I went down the block, got car insurance for 6 months i made my grant son happy. It costs me 1,200.68 i was okay with it. Lisa my grandson has car insurance liability. Can't remember the full name of the company.It was called american something.

Date of experience: June 12, 2025

Rated 5 out of 5 stars
Verified

Affordable Insurance

I was having a difficult time getting a car insurance quote from “typical” companies. Saw great reviews online for this store and decided to give them a shot. Carmen was super helpful, answered all of my questions and explained everything about the policy to me. She was able to get me an affordable quote for my situation and I walked out with a new policy 30 minutes later. So grateful! Highly recommend.

Date of experience: June 11, 2025

Rated 1 out of 5 stars

We been with this insurance company for…

We been with this insurance company for 17yrs , no accendents ,no tickets and both my husband and I are over 60 yrs old. Not once did our insurance get lower for being a safe driver. In fact it just kept getting higher. 17 yrs paid over 30.000 dollars and never got a break

Date of experience: June 12, 2025

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