Verified
Didn’t provide accurate useful information, didn’t provide a response within an hour despite me paying extra. Didn’t respond to complaint or any follow up emails. Avoid. I spent a week being told... See more
Company replied
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Verified
I had a great experience. I had some questions regarding mid cycle bleeding which was quite unusual for me. It wasnt very urgent, yet I needed some clarification and peace of mind. I don't wanted t... See more
Company replied
Verified
I’m so extremely happy I was able to talk about my history and go into depth about what symptoms and struggles I’ve been facing with my health issues without being limited. The advice I was given was... See more
Company replied
The health articles on this site are brilliant especially on icliniq wellness and alternative medicine. I love some of the authors expert advise and opinions on diet ,fitness like Neha suryawanshi and... See more
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Company details
- #7 of 7 best companies in Medical Group
Written by the company
iCliniq is a trusted health decisions platform that helps people to understand and solve their health issues by providing personalized medical insights, AI-powered health assistants, symptom checkers, and a vibrant online community. As a go-to platform for trusted health information, iCliniq excels at addressing complex health concerns while fostering informed decision-making for both patients and physicians. For over 12 years, iCliniq has been top-rated by Parade and Insider, trusted by over 100 million patients and 4,500+ physicians across 80+ specialties in 190+ countries.
Contact info
41 Madison Avenue - 31st Floor, 10010, New York City, United States
- +1 844-432-0202
- icliniq@icliniq.com
- icliniq.com
4.0
Great
574 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
They responses quickly
Date of experience: June 23, 2025
Reply from iCliniq
Thank you so much for your feedback!
We’re really glad to know that you experienced a quick response from our team. Providing timely and reliable support is something we prioritize, and it's great to hear that it made a difference for you.
Your appreciation means a lot and encourages us to keep improving our service every day.
Verified
Didn’t provide accurate useful…
Didn’t provide accurate useful information, didn’t provide a response within an hour despite me paying extra. Didn’t respond to complaint or any follow up emails. Avoid.
I spent a week being told they’d follow up and help me/refund me immediately and a week later they’re still doing the same. Ignore their response, they have no intention of resolving the issue.
Date of experience: June 13, 2025
Reply from iCliniq
We sincerely apologize for the inconvenience caused and truly regret that your expectations were not met.
Your concerns are absolutely valid, and we truly regret the delay and the inconvenience caused. Please know that this is not the level of service we aim to provide.
We understand the importance of timely and accurate responses, especially when you’ve opted for a priority service.
Your concerns have been noted and forwarded to the relevant team for immediate review. We are committed to improving our service and ensuring this doesn't happen again.
Resolving this matter is a priority for us, and we are committed to finding a solution as quickly as possible.
We truly value your feedback, as it helps us serve you better. Please allow us the opportunity to make things right.
Verified
The medical personnel was extremely…
The medical personnel was extremely informative and knowledgeable . Very specific and honest
Date of experience: June 11, 2025
Reply from iCliniq
We sincerely appreciate your kind remarks and your gratitude. We pledge to keep offering frank, considerate, and reliable assistance.
Waisted my almost half an hour in…
Waisted my almost half an hour in filling details and can even see reply of your dr it's of no use fake 🙏 so bad totally time waste 😞 can't even see the answer of gynecologist poor app with no help support team they just raise ticket no help initiated
Date of experience: May 26, 2025
Reply from iCliniq
We’re truly sorry to hear about your experience and the inconvenience caused.
Please note that your query was answered by the doctor, and we’ve also responded to your support ticket. If you’re still unable to view the response, our support team is ready to assist you further and ensure you get the help you need.
We understand how valuable your time is and are committed to making your experience better. Thank you for bringing this to our attention.
Verified
great experience
most of the doctors are very nice, and the moderation team is very helpful too.
Date of experience: May 14, 2025
Reply from iCliniq
Thank you so much for your kind feedback!
We’re thrilled to know you had a great experience on our platform. It's wonderful to hear that you found most of our doctors to be kind and helpful, and that our moderation team was able to support you effectively.
Your appreciation truly motivates us to continue improving and delivering high-quality care and service to all our users.
Verified
Reply from iCliniq
Thank you so much for your kind feedback!
We’re thrilled to know that you had a positive experience with our team.
It’s always rewarding to hear that our efforts made a difference. Your appreciation inspires us to continue providing attentive and reliable care.
I will NEVER use their service again!!
I will NEVER use their service again!!! My first question I paid $49. I gave a very detailed explanation and got a 2 second response. I asked a follow up question and got a 1 second response. My first question WAS NOT FREE. I still needed clarity so I paid AGAIN and got the same Dr with VERY short NOT helpful responses. He explained NOTHING. This is the only service I know that is so short and cuts you after asking for more clarification, DO NOT USE!!!
Date of experience: April 18, 2025
Reply from iCliniq
Thank you for sharing your feedback. We sincerely apologise that your experience did not meet your expectations. Our goal is to provide thorough, helpful, and thoughtful responses to every question, and we’re truly sorry if this was not reflected in your interaction.
The first query you submitted was a paid one, and the follow-up was also charged. However, we noticed that you had a free query available in your account, which appears to have gone unused.
We’re sorry that the doctor’s response did not meet your expectations. We’ve escalated this to our moderation team to review the interaction. We're here to support you and will do our best to provide the clarity and explanation you need.
Verified
Quick answer by the doctor
Date of experience: February 10, 2025
Reply from iCliniq
Thank you so much for your wonderful feedback!
We’re really glad to hear that the doctor’s quick response and advice helped you feel better.
Your kind words truly encourage our team to keep delivering prompt and quality care.
Verified
Doctors are not giving the clarity and…
Doctors are not giving the clarity and their is no brief explainations
Date of experience: April 16, 2025
Reply from iCliniq
Thank you for sharing your feedback.
We sincerely apologise for any inconvenience. Please don't worry; we will thoroughly investigate the matter and take steps to prevent this situation from recurring. Since we do not have your registered email address, please report the issue to our support team at icliniq@icliniq.com using your registered email ID. By doing so, we will promptly reach out to you and resolve the matter to your satisfaction.
Please don't hesitate to contact us; we are always eager to assist our users.
Verified
The advice i got from the doctor…
The advice i got from the doctor helped. I followed and took the steps. I feel better now
Date of experience: April 06, 2025
Reply from iCliniq
Thank you so much for your wonderful feedback!
We’re truly glad to hear that the doctor’s advice helped and that you’re feeling better.
Your kind words mean a great deal to us and motivate our team to continue providing the best care and support possible.
Verified
The fast response and showing sympathy
The fast response and showing sympathy
Date of experience: April 05, 2025
Reply from iCliniq
Thank you so much for your wonderful feedback.
We’re happy to hear that you felt supported and received a quick response.
Your appreciation means a lot to us and Your kind words mean a lot to us and encourage our team to continue delivering the best support possible.
Verified
the response time could have been…
the response time could have been better.
Date of experience: March 06, 2025
Reply from iCliniq
Thank you for sharing your feedback. We understand that prompt responses are crucial, and we always strive to ensure our users receive timely and high-quality medical insights.
Typically, doctors respond as soon as they see a query, with an average response time of 4–8 hours. In your case, the doctor was able to address your initial paid query within 5 minutes and your follow-up query within 35 minutes. We aim to provide responses as quickly as possible while ensuring accuracy and thoroughness in every case.
We truly appreciate your patience and understanding.
Verified
Reply from iCliniq
Thank you for sharing your feedback. We would like to clarify that we offer a first free query for all new users, along with a free follow-up query for paid consultations to ensure our patients receive the guidance they need.
Patient satisfaction is our top priority, and we always strive to provide thorough and reliable medical advice. We truly value your comments and we are always here to assist you in the best possible way for your understanding.
If you have any concerns or require further assistance, please feel free to reach out to us.
Verified
Reply from iCliniq
Thank you for your wonderful feedback! We’re so pleased that our service met your expectations. Your support motivates us to keep improving and delivering the best experience.
Verified
Reply from iCliniq
Thank you for your glowing feedback!
We are absolutely thrilled to hear that you had such a positive experience. Your appreciation motivates us to continue delivering compassionate, high-quality service with every interaction.
Your trust means the world to us, and we remain committed to supporting your health journey with the utmost care and dedication.
Wishing you continued health and well-being!
Verified
Thank you, so much
I’m so extremely happy I was able to talk about my history and go into depth about what symptoms and struggles I’ve been facing with my health issues without being limited. The advice I was given was long and descriptive & he made sure to mention my history making it personal & empathetic! I was so glad I was able to have my health anxiety calmed…especially since I’m struggling with not much money & no insurance. With that being said - it was professional, quick, easy, fast, & reliable advice! :)
Date of experience: February 10, 2025
Reply from iCliniq
Thank you for your heartfelt feedback! We’re delighted to hear that you had a positive experience and felt supported. Your kind words inspire us to continue providing compassionate and reliable service.
We truly appreciate your trust in us Wishing you good health and well-being!
Verified
Knowledgeable and experienced doctors!
This app helped me to get in touch with Dr. Right away.
Date of experience: February 01, 2025
Reply from iCliniq
Thank you for your wonderful feedback! We truly appreciate your kind words. We are delighted to hear that you found our platform helpful in connecting with knowledgeable and experienced doctors. Thank you for choosing iCliniq.
Verified
Reply from iCliniq
Hi, We are sorry for the way you feel,
We are here to help you 24/7,
Your first free query had been answered by Dr.Anuj Gupta,
IF you are unsatisified with the answer, Kindly let us know we will get back to you with a better solution, Else kindly let us know the difficulty you faced, We are happy to help you with.
Verified
Very satisfied
The doctor advised in detail. He was emphatic and polite
Date of experience: January 08, 2025
Reply from iCliniq
We're thrilled to hear that the doctor was able to provide you with a detailed, polite, and empathetic response.
Your feedback means a lot to us and motivates us to continue delivering excellent service. If there’s anything more we can do for you or if you have further suggestions, please don't hesitate to reach out.
Thank you for choosing iCliniq – we look forward to assisting you again in the future!
Verified
The doctor’s response was very…
The doctor’s response was very compassionate and well thought out and thorough.
Date of experience: December 12, 2024
Reply from iCliniq
We're happy to see that you had a 5-Star experience at iCliniq. Thanks for taking the time to share your feedback with us. We’d love to continue providing great service to awesome users like you. Thanks again!
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