ICEPURE Reviews 177

The filters I purchased thru Amazon more than 6 months ago did not fit when I attempted to install. Amazon was not helpful at all. When contacting IcePur they were extremely helpful in making the situation right. Working with Aurora was very easy and professional. I received a refund back to Amazon account. Thank you very much.

Date of experience: July 05, 2025

I enjoyed the usage of the IcePure Filters for the last year and a half and when l was on the last one, l decided to continue using the filters. Their delivery was quick and the 6 Pkge is economical.

Date of experience: June 19, 2025

We had a bad filter and they took care of the problem immediately. I contacted them via email as per the instructions and they got back to me right away and within a few days. They offered me a replacement for just one of the filters as that was the only one that was bad thus far. Great customer service!
Thank you again for your customer support and service.

Date of experience: July 03, 2025

We had some bad filters and they took care of the problem immediately. I contact them via email and they got back to me right away and within three days we received our refund.
We purchased the exact same filters and they’re working fine.
Thank you for your customer support and service.

Date of experience: June 05, 2025

I received my order on time and the products fit the description. Unfortunately, neither tool was helpful in turning the connector apparatus in my filter connector. It was worth a try!

Date of experience: June 17, 2025

High-quality products and excellent customer service.

Date of experience: June 01, 2025

The filter fit my refrigerator. I ordered from the MFG and the one they sent didn't fit. When I called about the issue they ask me if I had used an after market filter. I confirmed that I had and they said that it changed the receptacle and I would have to change the receiver out to fix the issue. I am sure they changed the filter on their end and they are telling everyone it's now the end user problem. An after market filter designed to fit my frig isn't going to change the bayonet fitting. So, watch out for the lies from Whirlpool!

Date of experience: April 27, 2025

Great product and fast delivery. Takes out 100% of chlorine smell and taste. I’m impressed!

Date of experience: May 30, 2025

The customer service has always been prompt and informative. They work with me to trouble shoot any issues and help me resolve them in a timely manner.

Date of experience: June 05, 2025

Very good product

Date of experience: May 30, 2025

I thought the price was fair and the item was delivered sooner than expected and sooner than I was told, which is great.
I had a little difficulty with the website because the item number I had did not cross-reference to the item and giving an appliance make and model didn't bring up the item number either. Not until I said, that looks right and chose it did it actually give the model number, when it was in the shopping cart.

Date of experience: May 28, 2025

We ordered a 5 gallon hot/cold water dispenser. It cost over $400 and we still haven't received. We have tried to email them multiple times cause there is no customer service phone number. And our next step is to write a letter to the attorney general of NC to find out who IcePure company is. We are not rich. We had saved our money to buy this for our children to have easy access to water. If there is an icepure company that cares at all about their company please help us out and help us get what we paid for. You can contact us at 704-591-3303 or 980-384-3700.

Date of experience: May 31, 2025

The purchasing experience on the ICEPURE Website was simple to follow and easy to process. I've used these water filters before and have always had good results. The 1 issue I had was that I never received any shipping information, e.g. when I should receive my order. But I got in touch with the company and Iris was quick to respond. Good job, Iris!!

Date of experience: June 16, 2025

The filters delivered were exactly what I needed.They were extremely reasonably priced. My only disappointment was that your company's website indicated that any questions submitted viayou digital inquiry process would be answered promptly. I submitted a question and I never received a response from your customer service. Aside from that, I was completely satisfied with the product and will definitely be using your company when I need to reorder.

Date of experience: May 30, 2025

The machine was fine the first week. The second week I turned the ice making function off after being continuously on for a week and all the ice melted. So I turned the ice function back on continuously, the ice started tasting different, not so clean tasting and the machine doesn't stop being Soo damn loud. It's as loud as a small a/c.

Date of experience: May 29, 2025

Easy fast service

Date of experience: May 28, 2025

So far, so good and thankful for an opportunity to use this product. I hope it continues to go well, in Jesus name!

Date of experience: May 21, 2025

Description stated worked with my refrigerator but they don't fit...email the company but never got a response

Date of experience: May 28, 2025

Tool did not work. Waste of money.

Date of experience: May 27, 2025

Date of experience: May 26, 2025