Buture Reviews 145

I brought Telescopic Tube for my vacuum cleaner. Unfortunately received faulty item. When I vacuum the telescope is unstable and I have reported by email. I send videos and photos but they don’t reply to me. Do not buy anything from them.
Customer service is very poor. They are based in china.

Date of experience: May 20, 2025

This vacuum cleaner only whistle to give the impression of increased power, but in reality it barely collects crumbs from the carpet. Wasted money, not worth buying. It only looks similar to Dyson and nothing more, I have never seen such a weak vacuum cleaner anywhere, even unbranded, the cheapest ones are better

Date of experience: May 27, 2025

wast of money suckshion is rubbish buy a vax

Date of experience: June 27, 2025

After 15 month of using a their cordless vacuum twice a week the battery life is about 10 minutes.
Contact them many times because of the 3 years warranty.
No return at all.

Date of experience: June 15, 2025

This company is the worst. They don’t respond and never do any repairs on your broken item.

Date of experience: June 23, 2025

Ordered a spare battery as the batteries are rubbish and do not last long, after a month of ordering the battery still no show and company did not reply to my messages, advise to others who get no reply, get your Bank to reverse the Payment which i did, My Bank gave me my payment back the next day and contacted Buture to see what they had to say, i take it they did not respond and i got my money back, stay well clear of their products.

Date of experience: May 01, 2025

I purchased this as a second vacuum for the basement. I think I used it twice. Recently tried to use and it is totally Dead. Won’t take a charge - nothing. Of course I can’t find the sales slip🤬

Date of experience: June 22, 2025

Bought a car jump start kit from Amazon and stopped working after one year. I have sent emails after emails but haven't had a response. DO NOT BUY anything from this company it is a waste of time.

Date of experience: June 15, 2025

They offered free shipping so I ordered a 200 vacuum. Accidentally ordered a crevice tool. Got a tire compressor and car jumper in one unit. They write to say they dont ha e stock of the compressor and will send me the exact one but different brand name but still by the same company. I said ok. Then I get an email asking me to pay 200 for shipping since I'm in a northern community...I said no. Just cancel everything and refund. They refunded 198 of 403...the machine was more than 198. The compressor was 109 then the crevice tool at 25 plus taxes
I disputed with my cc company. They've stopped responding to emails. They won't provide tracking info for the compressor. Just said its kn an Amazon warehouse. If I wanted Amazon I would have went to Amazon.

Just terrible service and untrustworthy

Date of experience: June 13, 2025

This is an online scammer. The product lasted for 1 month and no replacement battery can be bought.

Date of experience: June 13, 2025

Don’t buy anything from this company bought a pump for car it broke very soon after emailing them no reply cannot get though to them for repair and it was not cheap

Date of experience: December 12, 2024

Bought this cordless vacuum with 3 years warranty. Failed in first year. No reply from company after several attempts to get a response. Low quality products from this company, they offer gifts for 5 star reviews giving artificially high ratings.

Date of experience: June 01, 2025

Very poor suction, useless on carpets, won't pick up anything apart from the lightest of things and when you switch it off anything that has been sucked up falls back out again.

Date of experience: May 31, 2025

I am really pleased with my purchase
You do have 3 levels of suction but I mostly need the top level easy to reach awkward areas cordless so light and easy to bring round has a light which shows the dust lol easy to empty and comes with spare filters

Date of experience: February 01, 2025

I bought the JR700 red from amazon November 2023, I activated the 3 year warranty, it’s developed a fault and when I contacted them they sent me a list of parts that I could buy from them. When I explained I had a warranty they stopped responding to my emails, awful company, definitely do not recommend.

Date of experience: May 14, 2025

Bought a cordless vacuum from Amazon ca and the roller bar ceased up just after 14 months.it has been almost 5 months since my first request for warranty. I contacted the site on the warranty card as well as the site for items from Amazon and also the official site with no reply. I have followed up multiple times with no response. Never buy from them, you will never get any warranty support

Date of experience: February 07, 2025

Cheating Company
I have tried for over FIVE months to claim on my warranty for a product which DOES NOT WORK!!!!! NO REPLY!!!
ABSOLUTELY DISGUSTING!!!

Date of experience: May 14, 2025

I have to agree with everyone here. Except they did finally get back to me weeks later. My cordless vac worked once. I was at my vacation home so I’m not always there. The next time I used it, it was battery was dead and it wouldn’t charge and it wouldn’t work.. I couldn’t remember where I purchased it. I think I purchased it at Walmart, but because I have two accounts there something got confused and there was no record of it.. They said, sorry this is out of our realm of service.. so tough luck. Not even Any advice on how to fix it..
It it gets worse. I tried to call Walmart to see if they could find my Purchase and give me a refund. However, the number I found on Google for Walmart’s Customer Service was not Walmart and I got scammed out of $1500.. so count your blessings that you only lost the price of the vacuum.

Date of experience: December 09, 2024

i reported about my vacuum cleaner as it broke down but no response. pls abstain from doing business with this company.

Date of experience: May 11, 2025

Bought one of these in the last 6 months and now the battery will not charge and the charger has fallen apart. 6 emails and so far no response to any totally ignored me and the issues. My advice DON’T buy.

Date of experience: April 24, 2025