Hygger Aquarium Reviews 142

Purchased hygger heater through Amazon in 2023 the heater is good but the suction cups to attach heater to glass stopped keeping heater where it was fixed. Reached out to customer services, received reply saying could be supplied at a cost of 8 dollars. In England we don't use dollars it's pound sterling. Replied to this and answer came back i can pay by pay pal and had to send a screenshot of transaction. Surely a company of reputation does not need this. Advised hygger team i did not have or require a pay pal account.Then reply came back pay by bank transfer still requesting screenshot. Surely this is not a satisfactory way to deal with customers

Date of experience: June 26, 2025

My package was delivered to another address. The address I supplied is correct. Watched driver deliver to incorrect address. I was outside with a maintenance man. I approached the driver asked what address he was looking for as he was confused clearly. He replied 206. I wasn't in any position to question his integrity My shipping address from my receipts are correct. Called FEDEX and they refuse responsibility after witnessing his inadequacy and even asked the address he stated 206. I am angry at Fed Ex. This is extremely unfortunate and I am deeply angered. Hugger needs to aggressively persue this costly error.

Date of experience: June 23, 2025

Don't buy from this company, sent me a bad product and won't answer emails.

Date of experience: June 06, 2025

I have store, I only sell Hygger products, heaters won’t last 6 months and stop working, customers comeback and gets replacement. Since warranty is 1 yr, I need to replace ghe defective heaters, I have tried since last yr communicating with my hygger rep Tracy, she was avoiding me and finally just 3 weeks ago re responded.. I provided pictures and she would replace the defective items but I have to pay for shipping from China. Don’t buy the heaters you’re wasting you money!! Now thats whats happening to me!! Lost profit and lost the trust of my customer.

Date of experience: September 14, 2024

Excellent costumer service, very quick and polite, they replace the adapter for my light real fast. Highly recommend their products and services. ⭐️⭐️⭐️⭐️⭐️

Date of experience: May 02, 2025

Hang on the back 7w 20-40 gal are awesome 👍

Date of experience: April 16, 2025

Purchased a pump directly from Hygger and the experience was and still is a nightmare. They sent a FedEx tracking number but it was heading 2000 miles in the opposite direction. They mixed my address up with a gentleman in Ohio. Terrible customer service, tag email with a 2 to 3 day turn just to answer questions about what to do and when to expect my original purchase. I just want a refund at this point but I'm still waiting on a reply. Can't review the product but I'm never going to purchase direct from Hygger.

Date of experience: April 01, 2025

I purchased an aquarium light on sale directly from the Hygger website. After a week, customer service contacted me and said the light was out of stock. They denied any type of discount for purchasing a more expensive light.
Overall, disappointed in the poor ordering experience and customer service.

Date of experience: April 04, 2025

Terrific products. Unbeatable value. I bought a freshwater planted light, air pump, heater and canister filter. When I did have an issue with the canister filter I purchased, they addressed it immediately and sent another.

I have already made several subsequent orders. Excellent overall experience.

Date of experience: February 24, 2025

I purchased a light off of amazon for a coral tank. I purchased it in May and didn't use it until September. By November, the light would turn off and on. I finally contacted Hygger beginning February to see if anything can be fixed. I never got a straight answer. I sent them photos and videos of the problem. Still nothing. They also have not returned my money for the light. I will never buy any of their products again.

Date of experience: February 10, 2025

Ordered 3 x HG999-36w one Dec. 19, 2024, received all 3 on Dec 24th, unfortunately one wall power source was defective and the light would not power up, contacted customer service shortly after on the same day, found a response email when i awoke the next morning from Kitty.
She simply asked for a video showing the concern and was able to send me info letting me know that the new component would be shipped out asap.
Several days later i received the new wall power unit and all has worked flawlessly since.
Since then i have ordered and received and setup 3 additional, 2 x 26w and a 42w bringing my total to 8 HG999 models on my tanks growing plants and working flawlessly. Top notch product.

Date of experience: December 19, 2024

Quality products,their heaters are second to none.
I used to have the glass tube style heaters and an inkbird.
I replaced them all for the hygger 800w heaters. best thing I could have done,clear display,easy to understand and operate.
More expensive than a basic heater but worth the extra money.

Date of experience: December 19, 2024

What a service from Kitty.
Fast ,competent with 2 mails she sorted all problems.
Five Star+ Company.
Good quality and good custermer service

Date of experience: November 04, 2024

I recently bought a hygger aquarium heater and had to contact customer services. A representative called Luna dealt with my query and she was excellent, always replied quickly and sorted everything out for me. Very impressive service.

Date of experience: October 17, 2024

I have had the suction lights on 2 matching 36 gallon bow front tanks. The lights have been set on 24 hour cycle for 6 months. The beautiful red morning sets the mood for the day. The fish really respond to the changes in light as the day progresses. It does get dark so I still flip on the regular hood lights,for viewing. The fish don't like the light. Programming was easy and I never mess with lights. On a couple of occasions the suction cups let go and the lights partially submerged. No big deal. Highly recommend.

Date of experience: September 20, 2024

I think your custom support is excellent, If Luna is an example of your team's service, then you have some dam good employees. I don't normally leave feedback this is well deserved! Thank You again Luna.

Date of experience: August 19, 2024

Date of experience: August 13, 2024

Excellent company to deal with, purchased my second aquarium heater in November 2023, unfortunately it stopped working in August 2024, spoke to luna from hygger and they sent a replacement asap, was speedy in replying back and had my new heater within 7 days of original email. Can't fault them at all x

Date of experience: August 06, 2024

Lamp is defect after only a few hours of work . Poorest quality!

Date of experience: June 09, 2024

I ordered a koi fish feeder back in October of 2023, it stopped working in April of 2024, I contacted Hygger customer service they responded within 24 hrs, I was instructed to perform some troubleshooting on my fish feeder, unfortunately none of them corrected my particular problem. Therefore with the excellent support from Iris in the customer service department, they sent me a new fish feeder. I could not ask for any better service from this company. Would highly recommend purchasing products from Hygger. Chuck Grant.

Date of experience: April 17, 2024