Verified
Smooth purchasing process. The instructions for assembling were easy to follow, and the assembly was straightforward. I am relatively new to rowing, and the variety of "getting started" types of vid... See more
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See what reviewers are saying
Verified
Hydrow Pro is a serious rower that you would see at a commercial gym. Have enjoyed the videos to row along with several trainers over the last 3 weeks in starting slow and building up each day in pace... See more
Company replied
Verified
I am giving Hydrow four stars, primarily due to the shipping. My unit sat two hours away from me almost five days, waiting for a third-party shipper to deliver it. I had to call them every day to... See more
Company replied
Verified
I'm 61 and I've loved rowing at RowHouse for many years with almost 2M meters amassed. But due to an issue with available morning coaches, I decided to purchase the Hydrow so I could keep up consisten... See more
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Company details
- #8 of 12 best companies in Physical Fitness Program
About Hydrow
Written by the company
The Live Outdoor Reality Rower
Hydrow’s innovative Live Outdoor Reality™ (LOR) technology not only delivers world-class rowing instruction in real time, but does so while leveraging state-of-the-art features that bring the sights, sounds and physical experience of rowing on the water — making Hydrow the closest you can get to an on-river experience without actually leaving your home.
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Contact info
10 Summer St. 5th Floor, 02110, Boston, United States
- +1 (833) 889-3121
- support@hydrow.com
- hydrow.com
4.4
Excellent
10K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Overpriced and locked in. Don’t do it
The machine is good but the software isn’t. It forces you to listen to an intro on how to use it every time even if you’ve used it 1000 times. It’s very expensive subscription. I cancelled as I use it infrequently and £600 a year is not justified . Without it the machine is incredibly basic. Do not recommend
Date of experience: July 04, 2025
Reply from Hydrow
Hi Terry - Thank you for taking the time to leave your review. We’re glad to hear you’re happy with the quality of the Hydrow itself, but we’re sorry the software experience didn’t meet your expectations. We understand the membership is an investment, and we’re continually working to add more value through new features, content, and innovation. While Hydrow still functions as a premium rowing machine without a membership, we believe the subscription—featuring live and on-demand workouts, scenic journeys, and an ever-growing library of content—offers the most engaging and immersive experience. We’re sorry to hear you’ve decided to cancel, but we respect your decision and hope you’ll consider rowing with us again in the future as we continue to enhance our software.
Verified
A Positive Experience for Someone New to Rowing!
Smooth purchasing process. The instructions for assembling were easy to follow, and the assembly was straightforward. I am relatively new to rowing, and the variety of "getting started" types of videos that instruct you on form, breathing, mindset, etc. have been very helpful. So far, I am enjoying the journey. The only aspect of the program that has been a little annoying (and it may be that I'm not yet understanding the way the system works) is that, if you pick a series (e.g. 1 of 4) and you complete the first one, the second one doesn't automatically appear as the next for you to launch. You have to go find it. Otherwise, it has been a great experience!
Date of experience: July 02, 2025
Reply from Hydrow
Thank you for your thoughtful review, we’re so glad to hear you’re enjoying the getting started videos and your overall experience with Hydrow. We also appreciate your feedback on program navigation and will be sure to pass it along as we continue improving the platform!
Verified
LOVE
I was looking for a workout that was easier on my knees. I had tried running a few times in the past. I chose a hydrow and LOVE it!! I can’t wait to work out now! Even my husband and two kids have joined in and use it!
Date of experience: June 21, 2025
Reply from Hydrow
Thank you for your review, we’re so happy to hear Hydrow has become a workout you love and that your whole family is joining in too!
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Great workout despite corporate greed
The workout itself has always been a good experience. Just rowed my 2 millionth meter, felt good about it, until Hydrow turned the event into a cash grab: "Here's your free commemorative gift, a hat for the low cost of $14.99! For 'shipping'!" Full cost would purportedly be $45 for an item that probably cost under $2 to manufacture. Tawdry and shameless.
Date of experience: June 27, 2025
Reply from Hydrow
Hi Paul - Thank you for taking the time to leave your review. We truly appreciate your honest feedback and the hard work you’ve put in with us for over 2 million meters. We understand your concerns and will share this directly with our internal teams. Thank you again for your dedication and for being a valued part of the Hydrow community. We’ll see you on the water!
Verified
I am giving Hydrow four stars
I am giving Hydrow four stars, primarily due to the shipping. My unit sat two hours away from me almost five days, waiting for a third-party shipper to deliver it. I had to call them every day to get updated shipping information. The package was delivered, and the box was damaged. I told the driver that I needed to inspect the unit before signing the shipping papers. He said it is fine, just sign. He also stated that I needed to check the box that said he had another man to help him, when in fact he did not.
I am enjoying the rower. Used it every day since I got it. I lived in Hawaii as a young man, so I appreciate the sessions in Hawaii. Love to row across Hanalei Bay if you guys can get there.
Date of experience: June 18, 2025
Reply from Hydrow
Hi Andrew - Thanks so much for your feedback and for taking the time to share your experience. I’m glad to hear you’re enjoying your Hydrow and using it every day!
However, I’m very sorry to hear about the issues you experienced with the shipping process and delivery. This is certainly not the experience we aim to provide, and your feedback helps us greatly in addressing such issues with our third-party partners. I’ll be sure to escalate your concerns to our logistics team to improve our delivery processes.
If there is anything further we can assist you with, please don’t hesitate to reach out. We’re always here to help.
Thanks again for choosing Hydrow—see you on the water!
Verified
Purchased a new Wave rower and the…
Purchased a new Wave rower and the cable came loose after using it 4 times. Now I have to figure out the steps to restore the machine to factory settings. I wish I'd saved the box I'd return it.
Date of experience: June 15, 2025
Reply from Hydrow
Hello - Thanks for taking the time to share your experience with the Wave rower. A cable issue after just a few uses is definitely not typical, and we’d love the chance to make this right for you. Our Member Services Team can walk you through the steps to restore your Hydrow and ensure everything is working as it should—no guesswork required on your end.
Please reach out to us directly at support@hydrow.com if you need any additional assistance. We’re here to help and committed to getting you back on the water as soon as possible.
Abysmal Support
Great Machine, But Abysmal Support
The machine itself is excellent—but the customer support experience is non-existent. After moving the Hydrow to a new outlet, it logged me out and required a new activation code. I opened the app to reactivate but couldn’t find any option to enter the code.
I then tried to call for help, only to hear a recorded message saying support was “at maximum capacity,” followed by an immediate disconnection. No queue, no callback—just hung up on.
Frustrated, I tried to submit a support ticket online, but was blocked by a Google reCAPTCHA error claiming “unusual activity.” So now I’m completely locked out, with no functioning rower and no way to get assistance.
Has Hydrow gone out of business? It’s genuinely hard to tell. This level of support is unacceptable for a premium product.
Date of experience: June 19, 2025
Reply from Hydrow
Hi David - Thank you for taking the time to share your experience—and I’m truly sorry for the frustration you’ve encountered. First and foremost, I want to reassure you that Hydrow is very much here, and we remain fully committed to supporting our members. The login issues you mentioned are not something we typically see after a rower has been disconnected, but we’re more than happy to troubleshoot with you and get you back on the water as quickly as possible. If you’re still unable to access your Hydrow, please don’t hesitate to reach out to us directly at support@hydrow.com. We’ll prioritize your request and work closely with you to resolve the issue. We appreciate your feedback and welcome the opportunity to turn this around for you.
Verified
Amazing kit with fabulous…
Amazing kit with fabulous tutors/athletes. Love the programs, gives a schedule for beginners to guided fitness programs. I love switching off the music and going ‘natural’!!
Date of experience: June 09, 2025
Reply from Hydrow
Hi Martin -- Thank you for taking the time to leave your review! It’s great to hear that whether you’re diving into the beginner programs or taking on your own journey rows, you’re really making the experience your own. We aim to offer variety so there’s something for everyone, and it’s wonderful to know that’s coming through.
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$2,000 wasted
$2,000 wasted. Bought a hydrow pro rower for the wife and I to aid with getting in shape. Put everything together and went to take it for a test run and I kept getting the same error message saying that there was a potential loose wire. There’s all of 3 wires on this thing. So I unplugged then plugged in those wires and still getting the same message. Save yourself some time and possibly a small fortune and get yourself a concept 2. They are bulletproof rowers with no additional wires or subscriptions.
Update: we have been in contact with Hydrow since June 14th with no solution nor options as of June 17th. They did say that they would be in contact with us on scheduling a site visit which wasn’t on my bingo card but I guess it’s better than nothing. I’ll continue to update until we reach a conclusion.
Final update: today a 3rd party repair tech came out and surprisingly was able to fix the machine and got it working in about an hours time. So I guess all’s well but I will forever have a tarnished experience and opinion of Hydrow. There is no reason whatsoever for a $2k product to be defective right out the box. Buyers beware and I hope your experience is better than mine.
Date of experience: June 13, 2025
Reply from Hydrow
Hi Joe -- Thank you for sharing your experience with us. I’m really sorry to hear about the trouble you’ve had with your Hydrow. We don’t typically see the loose cable issue, especially on a brand-new rower, but our Support Team is well-equipped to get this sorted and would be happy to help.
If you haven’t already reached out, please feel free to contact us at support@hydrow.com or visit support.hydrow.com so we can get you rowing as soon as possible.
Verified
Newbie
As a new rower, the whole experience has been seamless. It feels like something I can stay with!
Date of experience: June 04, 2025
Reply from Hydrow
Hi Lawrence - Thank you so much for sharing your experience! We’re thrilled to hear that things have felt seamless for you as a new rower. Our goal is to make getting started easy and enjoyable, and it’s wonderful to know that it’s something you feel you can stick with.
Welcome to the Hydrow community — we’re so glad to have you on board.
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Not a great machine
It’s way too long and awkward, so it’s hard to have a good spot for it. takes up a lot of room. The subscription is expensive and they do not offer different subscription packages. Just the $46 one and that’s it. It states you can use it without a subscription but it’s not as effective because you can’t change the settings or resistance on the machine if you don’t have a subscription. You can row without one but cannot adjust anything. It’s supposed to be good for people with back and knee issues. They stated it’s easier on your back, but it’s actually worse. I have had this machine for 2yrs and i have only used it about 8x because it makes my back and knees worse. Is not a good machine if you have as sort of back problems. It would make my back hurt and I would walk away with my back hurting even more. I have a bowflex, treadmill and bike and these are the at better than the hydrow. They all individually give me a better workout that the hydrow. It’s not something i would recommend buying. As a matter of fact, i am going to sell mine because it will never get us d again in my house. Even though i will lose a lot of money by selling it. It’s better than its collecting dust like it has been for 2yrs.
Date of experience: June 07, 2025
Reply from Hydrow
Hi Jennifer - Thank you for taking the time to share your review. We understand your concerns about the rower’s size, subscription cost, and limited functionality without a membership and appreciate you raising them. While we believe the full Hydrow experience offers the most value, Just Row mode does provide basic features such as resistance adjustment and music control, all without needing a paid membership.
We’re also very sorry to hear that the rower caused you discomfort. While rowing is generally considered a low-impact exercise suitable for many, we recognize it may not be the right fit for everyone. Your experience is important to us and has been shared with our team for further review.
Verified
Exactly as I expected
Exactly as I expected! Superbly crafted rower with the best possible performance!
Date of experience: May 30, 2025
Reply from Hydrow
Hi Jonathan - Thank you so much for the review! We’re thrilled to hear that your Hydrow is living up to expectations. Knowing you’re enjoying both the craftsmanship and performance means a lot to us—it’s exactly what we strive to deliver.
Verified
Immerse yourself
The machine arrived mostly assembled, making setup a breeze! Installing the monitor and connecting it to the internet for membership access was a snap. Plus, getting in was super simple with the provided code. Everything felt so intuitive! During the first few sessions, we focused on the mechanics of the stroke and the sport's terminology, which were incredibly helpful. The instructors consistently offer insightful guidance on mechanics with every stroke, enhancing the workout at every stage—catch, drive, finish, and recovery. I absolutely love this workout, especially with the uplifting music playing. It's a wonderful moment in my day to focus on myself while immersing in a new environment.
Date of experience: May 28, 2025
Reply from Hydrow
Hi Tricia - Thanks for taking the time to leave your review. We’re thrilled to hear that setup was a breeze and that getting started with your Hydrow felt intuitive and seamless. It’s also great to hear that the early sessions helped you get comfortable with both the stroke mechanics and rowing terminology. Our instructors put a lot of care into making every moment on the water meaningful, so we’re glad that guidance is resonating with you.
Verified
The set up was easy
The set up was easy. The workout videos are encouraging and done by folks who bring an easy positivity to the workout, without being "coach-y"
Date of experience: May 28, 2025
Reply from Hydrow
Thank you for your review, we’re so glad to hear setup was easy and that the athletes’ encouraging and positive approach is making your workouts enjoyable!
Verified
First time rowing and Hydrow made it…
First time rowing and Hydrow made it easy to learn technique and fun to workout!
Date of experience: May 26, 2025
Reply from Hydrow
Hi Celeste - Thanks so much for the kind words! We’re thrilled to hear that your first rowing experience with Hydrow was both fun and easy to learn. Our goal is to make fitness approachable and engaging, so it’s great to know we’re hitting the mark. Welcome to the crew and see you on the water!
I purchased a Hydrow in 2021
I purchased a Hydrow in 2021, my subscription has gone up every year. I have not lost a single pound. The videos are a joke, the employees treat you like you are not able to do a work out, constantly trying to provide encouragement, instead of working with you to improve your workout. The subscription is a waste of money, as for their so called milestone rewards, you’ll be lucky to receive them and if you do get them you have to pay for the shipping. I don’t think I care to pay $10 shipping for a $4 pair of socks. I reached the million meters without a single milestone reward, when I called the company for the 5th time, I finally received the reward email. I was required to pay shipping for each milestone award individually, that was 5 of mine and 3 of my husbands! That added up to over $80 for their so called free rewards! This company is not worth the money they charge!
Date of experience: May 19, 2025
Reply from Hydrow
Hi Tracy - Thanks for taking the time to leave your review. At Hydrow, our goal is to create an inclusive and encouraging workout experience, but we understand that our approach may not resonate with everyone. We truly appreciate your candid feedback regarding the content, milestone rewards, and subscription pricing. Please know that we take your concerns seriously and are actively working on improvements, including clearer communication around our milestone program and greater transparency around any associated costs. That said, we’re always happy to be flexible here at Hydrow. Given your experience, please don’t hesitate to reach back out to our Support team directly—we’d be more than happy to explore how we can make things right for you.
Verified
Hydrow Pro is a serious rower that you…
Hydrow Pro is a serious rower that you would see at a commercial gym. Have enjoyed the videos to row along with several trainers over the last 3 weeks in starting slow and building up each day in pace and increased duration. Monitor is fantastic! My only gripe was installing the front support leg, gotta be a better way! Bolts were a challenge even after tightening evenly was still a chore tightening all the way, Allen wrench provided needs to be improved upon. Looking for a great workout for 30 minutes a day that works a lot of body parts with results pull the trigger.
Date of experience: May 12, 2025
Reply from Hydrow
Hi MG - Thank you so much for your detailed review! We’re thrilled to hear that you’re enjoying your Hydrow and the trainer-led workouts—it sounds like you’re off to a strong start with your rowing journey. We really appreciate your feedback about the assembly process, especially around the front support leg and the provided Allen wrench. We know setup should be as smooth as the row itself, so we’ll be sure to pass your comments along to our product team for future improvements.
Verified
Outstanding
Outstanding , more I use the rower the more I learn the more it is satisfying.
Date of experience: May 18, 2025
Reply from Hydrow
Hi Carl - Thank you for taking the time to reply. We’re thrilled to hear that your experience with the Hydrow keeps getting better the more you use it. Our goal is to create a dynamic, rewarding and informative workout experience, and it’s wonderful to know it’s hitting the mark for you. See you on the water.
Verified
Love it
At first I ordered a reconditioned Concept2 to use with my Peloton app, but to cut a long story short it was too old to be compatible so sent it back. I wasn't going to buy a Peloton rower, it's too expensive for me. I did some research and ended up on the Hydrow UK homepage page which just by coincidence had a sale on which made the purchase of Hydrow affordable for me (I had budgeted a particular amount). I took the plunge, and paid extra for the delivery into the house. It weighs a lot and the box is massive, so I'm glad I did that. Building it was very easy and the setup was easy too. In a nutshell, the Hydrow is awesome. It is quiet and easily connects to my heartrate monitor. There are lots of of interesting classes out on the water. They pass in no time, even when you're working hard! The instructors are knowledgeable and very motivating. If you're in the market for a rowing machine and have the space, I would highly recommend Hydrow.
Date of experience: May 07, 2025
Reply from Hydrow
Hi Dominic - Thank you so much for taking the time to share your experience! We’re really glad that everything aligned perfectly for you—especially catching the UK sale—and that Hydrow was the right fit for your setup and budget. We’re thrilled that you’re enjoying the quiet ride, easy heart rate monitor connection, and the immersive workouts and inspiring instructors. Thanks again for your kind words and recommendation—it means a lot to our crew.
I paid £1700 for my hydrow and on top…
I paid £1700 for my hydrow and on top of that you need to pay monthly fees of £44 per monthly fees for full screen access otherwise you have a useless
Screen
you cannot not watch any streaming contents
I should have paid cheaper brand of rowing machine
Total rip off
Date of experience: May 05, 2025
Reply from Hydrow
Hello -- Thank you for taking the time to share your review. We’re truly sorry to hear that your experience with Hydrow hasn’t met your expectations. Our goal is to provide more than just a rower—we aim to deliver an immersive, full-body fitness experience led by world-class Athletes, filmed on waterways around the world. The monthly membership supports this ever-growing library of live and on-demand workouts, as well as features like progress tracking, community challenges, and scenic rows. We understand this model may not be the right fit for everyone, and we genuinely appreciate your perspective. That said, even without a membership, the Hydrow still offers a Just Row mode that allows for manual workouts—though we agree the full experience is where Hydrow truly shines. We’d love the opportunity to better understand your concerns and help however we can. Please don’t hesitate to reach out to our Member Services Team directly.
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