Hyattplace Reviews 11

I booked a double queen room with a sleeper sofa room about a year ago for the 2nd weekend in April this year for a convention we go to every year at the convention center connected to the hotel. When I got there, I was told they "Upgraded me to a king room". I asked how losing a bed was an upgrade and that I needed the room I booked a year in advance. I was told that they had a group come in, so they gave them my room. I was traveling with a group too, that's why I choose the room I did, so why did this group who didn't book in advance take precedence over me and my group who booked well in advance? I was never rude but did ask them for a partial refund since I was now missing a bed. They refused and charged me the full rate for a 3-bed, bedroom and told me since I booked through a 3rd party, I could take it up with them. So, I did, and was told that they don't handle the money, and that since I paid at the hotel it was up to them. They (the Hyatt) basically told me tough luck. Additionally, the room was freezing, and when I asked for an additional blanket, they said they didn't have any (the lady did find one and brought it up to us eventually). The breakfast was also not good at all, the eggs were hard and tasted like they were cooked in chicken broth, and the waffles were like rocks. I will say that the ladies working the desk were very friendly, but that doesn't make up for anything else. If you choose to go there, I suggest calling the front desk every day until you get there to make sure they don't give your room away, but there is a hotel, the Livinn, right behind them, which is cheaper and just as nice. I would have just stayed somewhere else, but all the surrounding hotels were fully booked so I didn't have a choice at that point. I will be posting this on EVERY review site I find.

Date of experience: April 11, 2025

Extremely Disappointed—Loyal Globalist Treated Poorly

I recently checked into the Hyatt Reno Tahoe Airport and was stunned by the unacceptable condition of the hotel—especially as a long-time World of Hyatt Globalist member.

Right from check-in, things were off. We weren’t offered the usual Globalist welcome amenities, but the real problem was the state of the room: stained carpet and walls, dusty curtains half falling off, no central heating or AC (something never disclosed online), a damaged and stained wall unit, worn cabinetry, and a bathroom that felt more like a budget motel than a Hyatt.

Since then, I’ve spent several hours on the phone with Hyatt customer service, used Hyatt chat support, and sent multiple emails that still have not been acknowledged. I was disconnected once, left on hold for ages, and ultimately told the only option was to cancel and rebook somewhere else—entirely at my own expense.

With no help or support from Hyatt, I had no choice but to pay over $800 out of pocket for a different hotel.

As a loyal Globalist and long-time supporter of the Hyatt brand—someone who stays exclusively with Hyatt and regularly recommends it to others—this experience has been incredibly disheartening. The lack of accountability, support, and basic hospitality has left me questioning whether continued loyalty to Hyatt is even worth it.

Hyatt, I sincerely hope you take this feedback seriously.

Date of experience: April 10, 2025

My initial stay at the Hyatt Hotel in Chicago’s Medical District was ok. However, I’m writing this review to warn people that this Hyatt locations steels people’s money. Specifically, their security deposit. That’s right. When I initially stayed here back on or around the January 20th, 2024 for one night, they wanted me to pay a $70 refundable fee for the room. I thought it made sense so I paid the fee. Fast forward literally one month later and they still haven’t issued me said refund for the $70 refundable deposit.

It's now February 17th, and I stayed for a second time, which was during the federal holiday. Plus, I had some business to take care of, so the Hyatt was my closest option. Never have I faced discrimination from a Hyatt employee until now! I checked into the Hyatt Hotel in the Medical district in Chicago around 2:48pm. It’s located just a few blocks from the University of Chicago (UIC). Anyway, when I got there, I was greeted by a gentleman who sounded like he was gay, but that’s me just speculating. He remembered me from my previous stay and asked for me to make another deposit. I explained to him that the Hyatt never refunded me for my initial $70 deposit that I paid back on January 20th. Furthermore, when I asked if someone would be kind enough to escort me to my room, the male person behind the front desk assumed I was completely blind. He called the same individual who escorted me to my room last time. However, while he was on the phone with this person, he deliberately said out loud, “It’s that blind person again”. While I do have a visual impairment (similar to someone who’s near sighted/ Myopic), I can still see, and to hear someone make a comment like that was complete and utter discrimination.

Since the job of a manager and subsequently, the HR department is to hire and properly train their employees, it’s clear that this Hyatt location allows their employees, especially those who may or may not belong to the LGBTQ, to discriminate against those with visual impairments, and even those who’re completely blind.

Date of experience: February 17, 2025

Ordered a pizza after 40 minuts it came, but not fully baked!
This is my 5 time in this Zink restaurant, and it have never lived up to standart/prize. Only went today because it is festival time and this was the only open restaurant in the neighbor hud.
One time; fish not cooked and local catfish, fish and chips is supposed to be cod.
Another time Cesars salat, dressing witout anchovies. When complaining, not possible to get in Kathmandu, but Soltee hotel know how to make Cecar salat with anchovies
Cheep chinese copy chairs, the original is very fames danish design Y-chair, may be it say something about standart of the hotel!

Date of experience: October 14, 2024

Good morning,

I am writing here as there is NO custumer service in the hotel web page.

I got overcharged after I checked out.

And I ended up paying way more!

Plus my stay was just awful.
My room got cleaned once in 5 days, I had lost a personal belonging behind a forniture which was NOT mounted properly and it's still there as nobody gave a damn about helping me in trying retrieving it.
I asked multiple times to have the temperature not so cold and no one cared.
I had been given wrong informations about shuttle departing and even breakfast timing. Seriously how cannot a receptionist know about the timing of the breakfast of the hotel they are working in???
Worst thing NOBODY CARES ABOUT CUSTUMERS SERVICE. Even the FO manager was rude to me and once I told her my concerns and my bad stay she answered me: What do you want me to do about it?
Terrible attitude, terrible place.
RUDE STAFF.

CHEAP HOTEL WITH EXPENSIVE RATE!!!!

Date of experience: September 23, 2024

My experience at Hyatt Place Chicago River North was exceptional! I was in town for the SHRM conference, and from valet service to my room and overall stay, everything was outstanding. Special shout out to Hamza and Freddie in valet—they're incredibly efficient and know exactly what they're doing. Cho and Javy at the front desk were also very helpful and attentive to our needs. I give the entire team 10 stars! I will definitely stay here again next time I'm in Chi-Town! - Ken Green

Date of experience: June 26, 2024

1. Out of my 6 night stay at the Hyatt Place, North Point Mall, Alpharetta, Georgia, in November 2022, my room was serviced only twice. Despite three complaints to the front desk, nothing changed.

2. I had no change of towels apart from two small hand towels.

3. On my last day, I asked to see the manager to make a formal complaint. I met with Mr. Ahmed Yanes, who introduced himself to me as the Operations Manager. Mr. Yanes was very sympathetic, apologetic and offered me a refund for the four nights I had no housekeeping. In fact, he was at his computer and reassured me that he was processing my refund as we spoke but I received nothing.

4. My reservation was made through EBookers so I contacted them to reiterate my complaint but they just kept me running round in circles. In fact, all they kept emailing me was: “You have contacted us about your stay on 21 Nov 2022. The hotel has advised they will only honor the original cancellation policy and have declined your refund request.
We know this is disappointing. We always try to advocate for flexibility for our travelers, but properties often have strict rules and restrictions around their bookings.” I received the same email from Expedia and Travelocity although my booking was made through EBookers!

5. I eventually escalated my complaint to the CEO of Hyatt, Mark Hoplamazian, he passed it to the General Manager of the hotel, Ms. Keyanna Grey.
Ms. Grey wrote to me offering her profuse apologies for the delay in my refund and said that she would process it but it would come from Expedia, and not EBookers. It appears that EBookers, Travelocity and Expedia are the same group.

6. Of course, no refund was ever processed and despite two polite reminders to Ms. Grey and an update to the CEO of the Hyatt group, Mr. Mark Hoplamazian, I have heard nothing since.

7. The hotel’s policy states that it prides itself on a robust cleaning regime and that the laundry is washed at high temperature. They fell very short at all levels of housekeeping in our room. No cleaning in the bathroom & toilet, no rubbish was emptied, our bed was unmade and we had no clean towels apart from 2 fresh hand towels on our last day. These were all services that I paid for.

8. My contract was with ebookers and I took it in good faith that the hotel they advertised was of a
good standard.
So very disappointed that EBookers and the Hyatt group would treat it’s customers in such a shoddy way.

Date of experience: November 21, 2022

Absolutely do not use. I scheduled a sleep for one night park for seven nights months in advance on parksleepfly.com. I printed out the confirmation email and saved it. When we arrived at the hotel, they had no reservation scheduled for us, as well another couple who also used parksleepfly.com. I contacted parksleepfly, where they told us that they make every effort to reserve the hotel, confirming with them days in advance and emailing them multiple times. The hotel was completely booked with no rooms available, as well as many other hotels in the immediate area. It is NOT worth it to use this hotel. We talked with the manager at the desk, who gave us the customer service number for the website we used (the hours weren’t open at that time). I asked him how this helped us NOW and he told us he didn’t know what to do. They then saved THE MOST EXPENSIVE ROOM at a Hilton nearby which WE HAD TO PAY FOR. We were almost resorted to sleeping in our car because we put our trust in this hotel, and we almost missed our flight due to not being able to park at the hotel. If you want to be scammed, by all means use this place. Otherwise, stay far away from Hyatt Place.

Date of experience: September 04, 2022

We've been here since Saturday the 5th and today will be 5 days without anyone cleaning the room or emptying the trash. I've asked to have the room cleaned and nothing is done. We asked this morning again on our way out. When we returned after 5pm the room still wasn't done. When we arrived Saturday there were only 2 bath towels, not a single hand towel or wash cloth. Very dissatisfied with the service.

Date of experience: June 10, 2021

Hyatt Place Downtown\loop located at 28 N Franklin Chicago, IL. 60606 312-955-0950. The staff at this location was EXTREMELY rude & UNHELPFUL. This is a SELF-service hotel. First they will only clean your room every 4 days (I see Covid is NOT a factor). Second if you need additional towels the staff ask you to come to front desk (COVID NO social distancing), but of course GREED rules the world. Please do NOT waste your time nor money at this location. Still waiting on return calls from the GM & Hyatt corporate office (4 days AFTER my stay).

Date of experience: February 20, 2021