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Hughesnet Reviews 87,961

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TrustScore 4.5 out of 5

4.4

Internet Provider
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional service, noting their knowledge, patience, and thoughtfulness in resolving issues. Many reviewers specifically appreciated the technicians who were punctual, well-mannered, and efficient in their work. Consumers also highlight the positive and helpful attitude of the customer service representatives, who are often praised for their ability to explain things clearly and go the extra mile to ensure customer satisfaction. People express satisfaction with the technology and solutions provided, with some mentioning easy installation processes and smooth operation. However, there are mixed opinions regarding the service itself, with a few reviewers reporting issues such as slow speeds and unreliable connections, particularly during adverse weather conditions. Despite these concerns, the overall sentiment leans towards a positive experience, with many customers grateful for the company's efforts to address their needs and provide effective support.

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Rated 5 out of 5 stars
Verified

UWe got far behind on our payments because we had to order extra wifi, when 5 of my son's friends came to live with us! The problem was the people that moved in never paid for the extra ( mega bites w... See more

Rated 3 out of 5 stars
Verified

I purchased the cheapest plan because I only use the internet for one Smart TV at a time, NOTHING ELSE...However it is very very slow to connect with streaming movies or even regular TV channels!! Whe... See more

Rated 3 out of 5 stars
Verified

Have not been able to sign in on myhughesnet, nor get tokens in I don't know when. all i'm told is there is an outstanding charge of $30 that has to be paid furst and even though i paid that by phone... See more

Rated 5 out of 5 stars
Verified

The technician was perfectly on time VERY nice, Very well-mannered, Smart, he knows his job inside & out He was here 2 minutes and found the problem. replaced all that needed to be. reset the signa... See more

Company details

  1. #5 of 12 best companies in Internet Provider
  2. #23 of 56 best companies in Internet Service Provider

About Hughesnet

Written by the company

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Hughesnet® is now better than ever, with faster speeds up to 100 Mbps and unlimited data. Now you can do it all: connect, stream and play like never before, wherever you live. With a range of affordable plans to choose from, this is satellite internet built for rural America.

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4.4

Excellent

TrustScore 4.5 out of 5

88K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot
Rated 3 out of 5 stars
Verified

Very slow internet

I purchased the cheapest plan because I only use the internet for one Smart TV at a time, NOTHING ELSE...However it is very very slow to connect with streaming movies or even regular TV channels!! When I call customer service they tell me I need to purchase more speed via their Tokens, REALLY one TV and the "select" plan cannot handle it 😑

Date of experience: July 04, 2025

Rated 1 out of 5 stars
Verified

Got my internet satellite and modem…

Got my internet satellite and modem installed, the tech used old coax cables that the previous owner of the house had and I don’t think they work so he took a short cut, and since the install from the very first second I haven’t had internet, and haven’t got told where the new modem is, weather it’s on the way or what, and it’s been 16 days. Very dissatisfied and disappointed I went with hugesnet sat internet services

Date of experience: June 21, 2025

Rated 5 out of 5 stars
Verified

Well I'm happy with the service the…

Well I'm happy with the service the technician was very polite on time and did good work the only issue I have is I could not get my ADT security cameras set outside or my doorbell cam on my house because because y'all don't let them connect to the internet which kind of sucks but other than that I guess I'm happy with my internet but I wish y'all would change that so people can get their house secure

Y'all don't recommend their services for security system what's kind of sucks but other than that everything is good

Date of experience: June 24, 2025

Rated 5 out of 5 stars
Verified

Good morning

Good morning. Everyone I talk to is Johnny on the spot and resolving an issue or a concern also they are very pleasant to talk to and courteous and polite and they are people oriented

Date of experience: June 26, 2025

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