HealthSource Medical Associates Reviews 57

TrustScore 5 out of 5

4.8

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the seamless and streamlined service provided, highlighting the ease of scheduling appointments and the efficiency of the entire process. Many reviewers specifically commend the doctors for their empathetic and understanding approach, noting that they felt truly heard and cared for. People express gratitude for the quick responses and the willingness of the team to go above and beyond to meet their needs, particularly in time-sensitive situations. Consumers highlight the professionalism, compassion, and knowledge of the healthcare providers. They emphasize the doctors' ability to listen attentively, provide clear explanations, and offer valuable recommendations. Reviewers also appreciate the ease of communication and document handling through the platform. Many reviewers express a strong sense of relief and gratitude for the support they received, particularly when facing challenging medical situations or needing assistance with paperwork such as FMLA.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

I had a very easy and streamlined experience. Besides, Dr. Aaron Satin is very personable and approachable. He examined my medical history with professional care and ensured all the paperwork that I n... See more

Company replied

Rated 5 out of 5 stars

They provided exactly the service that I was in need of and made it easy for me to provide all the information that they needed from me. I was not in a position to afford or wait for a appointment wi... See more

Company replied

Rated 5 out of 5 stars

Dr. Aaron Sartin is more than a doctor — he is a guardian, a savior, and a true healer. He listens deeply, acts decisively, and treats every patient with extraordinary compassion and unw... See more

Company replied

Rated 5 out of 5 stars

I was so frustrated trying to get an appointment to speak with a provider who could fully help me, but got no where. After a little research, I found and called My Doctor's Note, aka HealthSou... See more

Company replied


Company details

  1. Medical Group
  2. Medical Certificate Service
  3. Urgent Care Center

Written by the company

If you're looking for excellent online medical care from compassionate physicians, then you've come to the right place. At HealthSource Medical Associates, our purpose is to provide increased access to quality medical care. Our board certified physicians have combined licensure in all 50 states, At home or on the go, you can access our services securely. We offer a wide variety of telemedicine services to meet your needs and bridge the healthcare gap. Our online urgent care services offers evaluation and treatment for many low acuity conditions. No need to leave home to get treatment. Connect securely through asynchronous chat or video with the physician. Our prescription refill services allows you to stay on track with your medications if you are traveling or cannot get in to see your regular provider. Our medical certificate service offers a wide range of options from sick notes to validate absence from work or school to travel cancellation letters when acute illness prevents travel plans. Customized medical certificates are also available for other situations as appropriate. Our FMLA and short term disability certification services help to remove the stress involved with completing the documentation necessary for medical leave. You can trust us to guide you in this process when you need time off work to deal with your own serious health condition or to care for a family member. Our mission is to lead you to the source of health.


Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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Rated 5 out of 5 stars

I had a very easy and streamlined…

I had a very easy and streamlined experience. Besides, Dr. Aaron Satin is very personable and approachable. He examined my medical history with professional care and ensured all the paperwork that I need to get my leave approved fast. I have already recommended the service to my friends and family.

Date of experience: February 28, 2025

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Reply from HealthSource Medical Associates

We’re so thankful for your review Bobby. Helping our patients feel confident and supported is our mission, and we are glad to hear our services met your expectations!

Rated 5 out of 5 stars

They provided exactly the service I was in need of

They provided exactly the service that I was in need of and made it easy for me to provide all the information that they needed from me. I was not in a position to afford or wait for a appointment with my doctor. It was reasonably priced and i received a refill for my needed Rx to hold me until I could reach my Primary care doctor.

Date of experience: May 25, 2025

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Reply from HealthSource Medical Associates

Your review made our day! Thank you for recognizing the effort our team puts into every patient interaction. Wishing you a safe and healthy journey!

Rated 5 out of 5 stars

Best DRS by far

I want to express my gratitude for the incredible support I've received from this team. After eight years with my primary care physician, I was disappointed when my request for FMLA due to severe anxiety was declined. Thankfully, I found this team, who took the time to review my medical records and understand my current situation. I truly appreciate their willingness to provide the help I needed.

It is crucial for healthcare professionals to recognize the struggles their patients may be facing, especially when they ask for assistance. A compassionate approach can make all the difference in someone's journey. This team guided me through the FMLA process, supported my return to work, and continued to offer their encouragement along the way. I can't thank them enough for their dedication, especially Dr. Sartin.

Date of experience: May 05, 2025

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Reply from HealthSource Medical Associates

We're so pleased to know you were satisfied with our service. Thank you for your trust and kind words Robina! thank you for allowing us to be a part of your journey. Wishing you a blessed day!

Rated 5 out of 5 stars

One of a Kind

Dr. Aaron Sartin is more than a doctor — he is a guardian, a savior, and a true healer.
He listens deeply, acts decisively, and treats every patient with extraordinary compassion and unwavering integrity.

When I was facing one of the most difficult and painful times of my life — surrounded by some of the cruelest people imaginable — Dr. Aaron immediately recognized the gravity of my trauma. Without hesitation, he provided the urgent medical care I needed, with kindness untouched by judgment and swift action anchored in compassion.

He didn't see me as just another patient.
He saw me as a whole human being.

Dr. Aaron Sartin is truly one of a kind.
He embodies exactly what every doctor should aspire to be: compassionate, decisive, and relentlessly patient-centered.

He saved my life — in ways beyond what words can fully express.
I will always carry a profound and unshakable gratitude for him.

Date of experience: April 22, 2025

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Reply from HealthSource Medical Associates

We’re honored to have earned your trust Rajaa. Thank you for the thoughtful review—it motivates us to keep doing our best. Your kind words mean a lot to us and we are glad to have met your expectations. Wishing you continued health!

Rated 5 out of 5 stars

Are ignorant providers giving you a hard time with certifying your FMLA?

When you have two mental health providers who refuse to sign your FMLA because they are entirely ignorant of the guidelines laid out by the Department of Labor, you might feel a little betrayed and desperate. I felt like I was having a week-long panic attack until I found Dr. Sartin. Finding a provider that understood things like 'FMLA eligibility' and who could certify the WH-380E was such a relief. Dr. Sartin truly saved me. I was in total fear of having to abandon my leave of absence and return to work in the state I was in, when work was the reason I took the leave in the first place! I hope this review finds anyone who has experienced the utter nonsense I have with these local providers. Dr. Sartin and her team can help! Best money I have ever spent...

Date of experience: April 12, 2025

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Reply from HealthSource Medical Associates

Your kind review brightened our day. We appreciate the trust you placed in us. Thank you for allowing us to be a part of your journey!

Rated 5 out of 5 stars

Quick & Efficient

Dr. Sartin and her assistant Terry were both amazing. I was a bit hesitant at first but so glad I made the choice, Quick and Efficient is all I can say!

Date of experience: March 07, 2025

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Reply from HealthSource Medical Associates

Thanks for taking the time to leave such great feedback. Your satisfaction is what we strive for every day. Thank you so much for your kind words. We're grateful for your trust in our services.

Rated 5 out of 5 stars

Dr Sartin 🫶🏽🫶🏽

Dr. Darrin is wonderful, knowledgeable and helped me when I was in a lost space. I will always be truly greatly for the kind words and care.

Date of experience: March 20, 2025

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Reply from HealthSource Medical Associates

We're glad to know your experience with us was a positive one. Thank you for choosing us for your needs! WIshing you continued health!

Rated 5 out of 5 stars

Great Experience Overall

Dr. Sartin was absolutely wonderful! Made me feel seen and heard especially during a very difficult time in my life. Her kindness and explanation of everything made me feel like I’m in good hands of someone who really cares. Thank you!!!

Date of experience: April 06, 2025

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Reply from HealthSource Medical Associates

We’re so grateful for your review. It’s always a pleasure to assist patients like you! Thanks for sharing your experience with us and others!

Rated 5 out of 5 stars

Verified Supportive, Fast, and Exactly What I Needed After Major Dental Procedures

I reached out to Dr. Sartin after weeks of struggling to get medical leave paperwork completed for my Short-Term Disability. I had undergone multiple dental procedures — a root canal, tooth extraction, dental implant, fillings, cleanings, and even teeth whitening — and the pain, follow-up appointments, and healing process made it nearly impossible to keep working. On top of that, I was mentally and emotionally exhausted from trying to manage everything without the proper support.

I originally tried to get my dentist to complete the paperwork, but it was a stressful and time-consuming process that didn’t give me the results I needed. I went back and forth just trying to get basic documentation submitted, and in the end, the paperwork was incomplete. It caused delays, confusion, and a lot of anxiety — especially since I was already struggling physically and financially.

That’s when I finally found Dr. Sartin. I honestly wish I had reached out to her from the beginning. She listened without judgment, understood my situation right away, and completed everything I needed within two days. My leave extension was approved just in time, and I was able to get the Short-Term Disability pay and protection I needed — all without the stress I’d experienced before.

What makes this especially important is that many people don’t realize you can take protected medical leave for dental issues, especially when they’re severe. In my case, the procedures — and the stress that came with them — were real, and Dr. Sartin helped validate that. She made the process simple, supportive, and fast.

If you’re dealing with medical or dental issues and need time off from work, don’t hesitate. I highly recommend Dr. Sartin and her team — they gave me peace of mind when I needed it most.

Date of experience: March 27, 2025

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Reply from HealthSource Medical Associates

Thank you for the kind words—it truly means a lot to us. We're happy we could help you in a timely and supportive way. We are glad to have been a part of your health journey, Esdras!

Rated 5 out of 5 stars

If you qualify and need your FMLA paperwork quick!

Such a great service, especially when time is of the essence! Everything went as smooth as ever and much better than even I expected. If you are fearful or hesitant about using this service as a valid FMLA resource then think again.

I booked my appointment and filled out the intake form explaining my medical condition and answered a few questions pertaining to the severity of my symptoms. Even though I had misunderstood a question or two it was very easy to correct my mistakes via the very courteous and professional Assistants using a chat service.

Dr. Sally was very patient and understanding. When our appointment finally came she asked a few more questions and reviewed my intake form and made sure I qualified for FMLA based on my symptoms. I came out of the experience hopeful and ready to start treatments knowing that the hard part of going through a lengthy process of receiving, filling out, and submitting paperwork was over.

Absolutely would recommend Dr. Sally and this service for anyone who needs FMLA paperwork but doesn’t have the time to go through the regular process of being shuffled around or requiring multiple appointments. Just make sure you qualify both with your employer as well as your symptoms/condition.

Date of experience: April 03, 2025

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Reply from HealthSource Medical Associates

Thanks so much for the great feedback Nathan. We’re always working to improve, and your review lets us know we’re doing something right! Wishing you continued health!

Rated 5 out of 5 stars

Best MD Ever

Dr. Sally Sartin is the absolute best MD I have ever had. She was very attentive and reviewed my concerns with care. Scheduling was easy and quick. Dr. Sartin was so nice and caring. I had such a positive experience that I will be using her services again and I am going to be allowing her to become my PCP to help streamline my care. All doctor offices should model themselves, their care, and practice after Dr. Sartin! She is fantastic and great at what she does. My FMLA was approved within 2 days of submitting my paperwork. She handled my complex situation with care so that I could focus on getting better. I look forward to a successful healing journey. This was the best medical experience ever and my care requires me to see multiple specialist for my health situation and I have never had such a wonderful experience in my life with a Doctor. She truly changed my life.

Date of experience: March 27, 2025

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Reply from HealthSource Medical Associates

It’s wonderful to hear you were happy with the process. We appreciate your review and look forward to helping again if needed. Thanks for sharing your experience Jessica!

Rated 5 out of 5 stars

Super helpful

The providers on this website were super helpful and did what they said they would do. I am so thankful for their services

Date of experience: March 30, 2025

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Reply from HealthSource Medical Associates

We're thrilled we could provide a service that worked well for you. Thanks for your kind words!

Rated 5 out of 5 stars

Excellent Customer Service

Dr. Sartin was great to work with. She was responsive and listened to all my concerns. I loved working with healthsource medical associates due to their thoroughness, continuum of care, and recommended services.

Date of experience: April 03, 2025

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Reply from HealthSource Medical Associates

Thank you for your trust and support Hanifa. We’re here whenever you need reliable and compassionate assistance. Wishing you a blessed journey!

Rated 5 out of 5 stars

This is legit and fast

I was honestly skeptical about this until I saw the reviews. However, this is VERY LEGIT! I had an appointment and it went smoothly. I uploaded my documents after the appointment and was in constant communication about the paperwork. I received it a couple days later. I waited until I was approved to write this review. I was approved for FMLA for the year. Definitely worth the cost as it is so hard to find a doctor on a quick notice to fill out paperwork or even get an appointment. Thank you Dr. Sartin!!

Date of experience: March 24, 2025

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Reply from HealthSource Medical Associates

We're thrilled we could provide a service that worked well for you. Thanks for your kind words! Thanks for sharing Liz!

Rated 5 out of 5 stars

Prompt and thorough

I was struggling to find a PCP quickly for a sudden illness that required me to take FMLA. Dr Sartin and the team have been amazing. I recommend them to everyone! Thank you for all you do.

Date of experience: March 18, 2025

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Reply from HealthSource Medical Associates

We’re delighted to know you had a smooth experience. Your satisfaction is our top priority—thanks again! Wishing you continued health!

Rated 5 out of 5 stars

Amazing! Highly recommend!

Dr. Sartin is absolutely fabulous. Her services are easy to access and she is so understanding and helpful. I would highly recommend her to anyone who needs assistance with FMLA or short term disability paperwork. She truly is amazing!

Date of experience: March 13, 2025

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Reply from HealthSource Medical Associates

Thank you for taking a moment to share your experience. We’re grateful you chose us and are happy we could help! Thank you for trusting in our services!

Rated 5 out of 5 stars

Finally Felt Heard and Supported

I’ve spent years struggling with chronic medical issues—sciatic pain, nerve damage, hernia recovery—and have been through so many providers who didn’t take me seriously or made me feel like I was a burden. That changed the moment I started working with Dr. [Last Name] and their team.

They listened, truly listened, and went above and beyond to help me—not just with treatment, but also with the paperwork I needed to stay employed and manage my condition safely. From FMLA to job accommodations to my disabled parking placard, they were compassionate, responsive, and incredibly thorough.

For the first time in a long time, I felt seen, validated, and supported by a medical provider. I can’t thank them enough for their care. If you’re struggling to find a provider who actually advocates for you—this is the place.

Highly recommend.

Date of experience: March 31, 2025

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Reply from HealthSource Medical Associates

Thank you so much for your kind feedback Chase. We're happy to know we could make things easier for you. We're so glad our service met your expectations. Your support means a great deal to us!

Rated 5 out of 5 stars

HealthSource Medical Associates

Dr Sally Sartin was a phenomenal Dr to work with. She was quick to respond to each question, and helped me out tremendously with my needs for my condition.

Date of experience: March 25, 2025

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Reply from HealthSource Medical Associates

We appreciate your thoughtful review Justin. It’s always a pleasure helping our patients get what they need, when they need it. Thanks for sharing!

Rated 5 out of 5 stars

Dr Sartin

Dr. Sartin and the service overall has been so kind and extremely helpful with refilling my blood pressure medicine as I try to find a new doctor. I'm very grateful for their services and their speedy and kind help. I would highly recommend this team.

Date of experience: March 28, 2025

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Reply from HealthSource Medical Associates

Thank you for your kind words! We’re so glad we could assist you. Your health and peace of mind are our top priorities, and we’re always here to help when you need us! Thank you for sharing Theresa!

Rated 5 out of 5 stars

A LifeSaver

I was so frustrated trying to get an appointment to speak with a provider who could fully help me, but got no where.

After a little research, I found and called My Doctor's Note, aka HealthSource Medical Associates and actually spoke with a person who answered my questions. After that I felt comfortable making an appointment.

I met with Dr. Sartin, he was amazing. He empathically listened to all my concerns and gave me great recommendations. I felt understood and finally got the help I needed. He submitted all my docs very quickly and I was approved for my leave.

I highly recommend, Dr. Sartin and his team!

Date of experience: March 06, 2025

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Reply from HealthSource Medical Associates

We appreciate your feedback Angela! Our goal is to provide a seamless and stress-free experience for all our patients. If you ever need anything in the future, don’t hesitate to reach out! Wishing you continued health!

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