H Potter Reviews 3,805

TrustScore 5 out of 5

4.9

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness and attractive designs. People appreciate the items are well-crafted and built to last, making them a worthwhile investment for any garden. The efficient delivery service and excellent packaging, which ensures products arrive in perfect condition, are also frequently mentioned. Consumers find the assembly process relatively straightforward, with clear instructions provided. The positive experiences extend to customer service, where staff are described as considerate, helpful, and quick to resolve any issues. Overall, individuals express high satisfaction with their purchases, emphasizing the beauty, durability, and exceptional service provided by the company.

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Rated 5 out of 5 stars
Verified

Our obelisk arrived in a sturdy cardboard box with each piece individually wrapped in a heavy duty plastic wrap within interior boxes. Every piece was perfect; no dents no imperfections. Each piece we... See more

Rated 5 out of 5 stars
Verified

Arrived quickly and extremely well packaged. My only concern is that when I connected all the sections and installed the trellis, it was crooked. I just ordered brackets to attach to the wall of my st... See more

Rated 5 out of 5 stars
Verified

Arrived very quickly, was wrapped incredibly well, detailed instructions. I've not yet built my arch but I feel confident when the time is right, it will go together with ease. I can hardly wait to... See more

Rated 5 out of 5 stars
Verified

Our statement/art piece. We were planning on re-doing our front garden by removing large bushes and replacing with perennials. We needed a statement piece and when we saw this beautiful trellis we kn... See more


Company details

  1. Home & Garden

About H Potter

Written by the company

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At H Potter, we carry a large selection of outdoor decor including terrariums, lanterns, trellises, planters and window boxes! Shop our products today!.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

She's a Beauty

Arrived very quickly, was wrapped incredibly well, detailed instructions. I've not yet built my arch but I feel confident when the time is right, it will go together with ease. I can hardly wait to place it on our new patio space.

Date of experience: June 30, 2025

Rated 5 out of 5 stars
Verified

Our obelisk arrived

Our obelisk arrived in a sturdy cardboard box with each piece individually wrapped in a heavy duty plastic wrap within interior boxes. Every piece was perfect; no dents no imperfections. Each piece went together seamlessly and the final product is a gorgeous garden structure in our garden.

Date of experience: June 29, 2025

Rated 5 out of 5 stars
Verified

The trellis for generations

Arrived quickly and extremely well packaged. My only concern is that when I connected all the sections and installed the trellis, it was crooked. I just ordered brackets to attach to the wall of my structure and hope I can use those to straighten out the trellis. This trellis will last for generations.

Date of experience: June 30, 2025

Rated 5 out of 5 stars
Verified

Our statement/art piece

Our statement/art piece. We were planning on re-doing our front garden by removing large bushes and replacing with perennials. We needed a statement piece and when we saw this beautiful trellis we knew it was the one for us. The service from hpotter.com was excellent. When I had a question the person from hpotter was friendly, helpful and knowledgeable. Needless to say we love it. I will send a picture shortly.

Date of experience: June 23, 2025

Rated 5 out of 5 stars
Verified

Exactly what I was looking for

Beautiful, heavy and well made. Looks great against the house with clematis vines growing on it. Assembly was simple. Worth the price for a forever trellis. Very happy with purchase.

Date of experience: June 09, 2025

Rated 5 out of 5 stars
Verified

Great product!

Used the new trellis for an existing rose bush that we have. The rose bush grew more in height than we expected and this was perfect for support. This is the second trellis that we’ve bought from HPotter. Nice and sturdy!

Date of experience: June 16, 2025

Rated 4 out of 5 stars
Verified

The directions are a bit misleading but lovely trellis.

The directions are a bit misleading. One of the parts (component B) only has 2 crossbars but directions show 3. Customer service sent me another trellis thinking it was a manufacturing defect when in fact it was not. Also the hardest part of assembly was putting the assembled finial on top of the trellis. Make sure you eat your Wheaties before trying. Product itself is very nice. Well constructed. Love the finish!

Date of experience: June 04, 2025

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