Hotpoint Ireland Reviews 277

When I rang to report a fault and request an engineer the operator was very helpful and I was told an engineer would be with me within the day. I had an engineer at my home 4 hours after the call, he rang in advance to ensure I was home. He repaired the problem and explained what caused it and also advised how to avoid a repeat of it Very friendly & professional Absolute 5 star customer service

Date of experience: July 02, 2025

Fast initial response from Hotpoint. They scheduled an engineer visit and I was kept fully informed of when the engineer would arrive. He arrived on time and resolved the issue very quickly. Thoroughly professional from beginning to end.

Date of experience: June 30, 2025

Had to use customer service department twice in the last couple of months and have to say the service and engineers Christian and Ger who called were exceptional , professional helpful friendly and polite and arrived within the timeframe agreed

Date of experience: June 25, 2025

Excellent customer service experience with Hotpoint Ireland.
Spoke with a lovely agent in the call centre Monday 16th June. We discussed what was wrong with our tumble dryer and a call-out was necessary. An appointment was arranged for the next day. Appointment was confirmed by text and email which was very reassuring.
The technician arrived on time. He was professional, efficient and friendly. Our issue was fixed quickly and he cleaned up afterwards.

Date of experience: June 17, 2025

Date of experience: June 03, 2025

Great experience with Hotpoint Ireland. The fault was discussed over the phone. Deemed to need a callout. Dates were offered to suit and repair person arrived during allocated time. He was professional, friendly and efficient. Problem was fixed in good time.

Date of experience: May 30, 2025

Bought a washing machine a year ago a silent one over 900 euro and tried to call the customer care about it, I was pushed from person to person about 5 times and had to repeat everything over and over, it's like dealing with kindergarten. 50 minutes on the phone. I thought eir was bad but this company just beat them hands down.

Date of experience: March 21, 2025

2 years old fridge freezer paid over €600 faulty from the start leaking and water dispenser broken didn’t fix as was happy fridge was working as I need my fridge it’s a everyday hee of course fridge froze over waste of a lot of food sent out 3 people to fix the same problem 3 times waste of money and time to be told your fridge is actually not repairable and I should buy a new one all by myself thanks for nothing hot point I’m now fridgeless and foodless I’m actually suicidal over it the customer service just sent me over the edge

Date of experience: March 03, 2025

Jason who repaired my washing machine went above and beyond he was on time and professional and did all he could

Date of experience: February 21, 2025

Michael was friendly, easy to talk to. Knew what he was doing. On time and completed the job without any fuss.

Date of experience: February 20, 2025

Paul called to me very lovely man and got all work done in hour with no mess or no crazy banging and washing machine working like brand new again thanks Paul and Hotpoint

Date of experience: February 19, 2025

Our 15 month old tumble drier had an electrical fault. Rang yesterday, repair man has come and gone by 9:00 AM this morning. Drier repaired, no charge because still within the warranty period. Great service!

Date of experience: February 18, 2025

Could not have asked for a better service. 100%.

Date of experience: February 13, 2025

A very fast response, plenty of notice before arrival. Clean and effective repair done. No complaints.

Date of experience: February 13, 2025

I had an installation issue resolved with customer service I also bought a TV same shop three times the price of the washing machine but no customer service...
Very much appreciated service with Whirlpool thank you very much.

Date of experience: February 05, 2025

Very helpful Engineer

Date of experience: February 07, 2025

Blanko what a guy smart got the job done in minutes he worked smart not hard 💯💯

Date of experience: February 05, 2025

Job was very well done thanks to Christian. He had the job done in 10mins. Would highly recommend.

Date of experience: February 04, 2025

Hotpoint Double Fan Oven Cooker (HDM67V8D2CX) arrived with both fans defective.

The upper fan was very noisy - so I ran it in for 10's of hours at max. and min. temperature - it quietened down.

The lower fan was very quiet - then it started making a loud noise after ~7 min. This was repeatable and did not stop after run-in.

Hotpoint service were very helpful, and though lower oven fan changes made differences - they did not fully solve problem. A short time later the original effect of a throbbing noise after a few minutes was back.

Ultimately at third visit repairman tightened fan support plate and this helped - still somewhat noisy but acceptable.

Hotpoint send SMS msg. day before with arrival time scheduled to be between 6.00am - 10.00pm!!! - not very helpful for those that wish to leave the house. Cannot respond to these messages. They also send redundant messages.

A message is also sent on day of arrival ~20-30min before visit.

Apart from this their service is well organised and repairmen proficient.

The fan noise is an issue that Hotpoint need to address at the design/manufacturing stage.

Date of experience: January 23, 2025

Very good experience with fixing small issue with my washing machine. Quick and professional. Thank you!

Date of experience: January 23, 2025