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2.6
5 reviews
Don't touch their website, they steal the miles & more points and don't refund them and don't give you a booking. It happened to me in February, they took 99,000 points from my account, and this is despite the 12 emails I sent and four months later, nothing has been returned. Every email they answer, they are really sorry and it is being processed, so don't touch their website.
Date of experience: February 28, 2025
I tried to book a car rental through "Hotels&Cars" using my Miles and More miles. The booking failed (it did not go through), but they subtracted 164 400 miles from my account. I have logged the issue about a month ago. They acknowledged the fault, and said it should take 7 to 14 days to resolve. I have now sent more than 10 follow-up emails, I have phoned them, I have tried everything. The only response I get is that they are terribly sorry and are working on the problem. It has now been more than 30 days since I logged the issue, and it is still not resolved. In my mind, they have now stolen my miles. I wanted to use my miles to rent a car, but now I cannot use it, it is gone! Please don't use "Hotels&Cars" to book a car rental using your miles and more points.
Date of experience: January 18, 2025
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