Invited
The support person, Mamatha M, was first rate, very patient and went beyond what was required. Hostgator support folks are always nice but often not knowledgeable -- training too narrow, so you have... See more
Company replied
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Invited
I have had no end of help from your support staff and Swathi and Ramya have been most patient with this senior citizen. They stepped me through how to fix my problem with easy to understand instruct... See more
Company replied
Invited
people love to complain but... I am a techie and had to go to hosting support for a rather complex issue with virtual hosting doc root changes-I managed to land the support staffer of the century who... See more
Company replied
I was missing a DMARC from my webiste. My technical support representative was Mary A.Her friendly attitude and confident nature gave me faith that my problem would be solved quickly and she did so.... See more
Company replied
Company details
- #28 of 73 best companies in Web Hosting Company
- #154 of 272 best companies in Business to Business Service
- #13 of 25 best companies in DNS Provider
- #81 of 315 best companies in Software Company
- #28 of 44 best companies in Website Designer
Written by the company
We are a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- 1-(866)-964-2867
- reputation@newfold.com
- hostgator.com
4.6
Excellent
14K reviews
Replied to 32% of negative reviews
Typically replies within 48 hours
Invited
The interaction was perfect
The interaction was perfect. I had two websites under one account and somewhat the Migration and change of name servers was confusing and i was helped in one go. Thanks
Date of experience: July 07, 2025
Reply from HostGator
Hi Mwangi,
Thank you for your wonderful review!
Ashley
Customer Advocate at HostGator
Feels Like a Scam – Hidden Charges and Zero Accountability
I honestly feel scammed by HostGator. They've been charging me for services I never knowingly signed up for — including Private Registration (charged multiple times!) and Professional Email. I never asked for these, and they quietly added them to my bill.
Even after escalating the issue months ago, no one from their team has actually looked into my account properly. Support has been useless in issuing a refund — just generic replies and no real help. It’s like they don’t care at all about what their customers are actually paying for.
I will do my best to cancel all services and let me friends know not to use the service.
Date of experience: July 17, 2024
Reply from HostGator
Hi Mohamed,
Thanks for taking the time to share your experience. We understand how frustrating it can be to feel like you're being charged for services you didn't sign up for. We've forwarded your concern to our support team to review your account and ensure everything is in order.
Someone will be in touch to look into this further and help resolve it. We want to make sure you get the assistance you need.
Ashley
Customer Advocate at HostGator
Invited
Hostgator are the best customer service in the world.
Hostgator are the best customer service in the world. And have been for years. I love them. Nothing is ever an issue and no matter what needs to be done, they are there to help and take whatever time and action is needed to achieve it.
Date of experience: July 07, 2025
Reply from HostGator
Hi Paul,
Thank you for your fantastic review!
Ashley
Customer Advocate at HostGator
Invited
Reply from HostGator
Hi Mato,
Thank you for your great review!
Ashley
Customer Advocate at HostGator
Invited
Thank you Harshitha Shivamallappa!
Thank you Harshitha Shivamallappa!! Great work!!
Date of experience: July 05, 2025
Reply from HostGator
Hi Esteves,
Thank you for your five-star review!
Ashley
Customer Advocate at HostGator
Invited
They always take care of business
They always take care of business no matter what time it is.... Love this company they love to help you in anyway.... Thanks so much
Date of experience: July 05, 2025
Reply from HostGator
Hi Lona,
Thank you for your kind review!
Ashley
Customer Advocate at HostGator
Invited
Preema D did a great job
Preema D did a great job. She resolved my issue with a wp dashboard and site not coming up. Had critical errors. She stayed with it and solved it on the first try.
Thanks
Date of experience: July 05, 2025
Reply from HostGator
Hi Alex,
Thank you for your thoughtful review!
Ashley
Customer Advocate at HostGator
Invited
Hostgator has really good customer…
Hostgator has really good customer support. I have had only a few times where I needed support, but every time has been excellent.
Date of experience: July 05, 2025
Reply from HostGator
Hi Ken,
Thank you for your great review!
Ashley
Customer Advocate at HostGator
Invited
Ayshath was very profesional and helped…
Ayshath was very profesional and helped me with my hosting issue. GRACIAS!
Date of experience: July 05, 2025
Reply from HostGator
Hi Gabriel,
Thank you for your five-star review!
Ashley
Customer Advocate at HostGator
Invited
Reply from HostGator
Hi Mohamed,
Thank you for your short and sweet review!
Ashley
Customer Advocate at HostGator
Invited
Reply from HostGator
Hi Annabelle,
Thank you for your wonderful review!
Ashley
Customer Advocate at HostGator
Invited
Reply from HostGator
Hi Brent,
Thank you for your fantastic review!
Ashley
Customer Advocate at HostGator
Invited
the ways of solving problems
Your support representive was willing to help and really courteous!
Date of experience: July 05, 2025
Reply from HostGator
Hi Ahmed,
Thank you for your thoughtful review!
Ashley
Customer Advocate at HostGator
Invited
Shwetha.B did a great job and her…
Shwetha.B did a great job and her patience is commendable
Date of experience: July 05, 2025
Reply from HostGator
Hi Jolly,
Thank you for your kind review!
Ashley
Customer Advocate at HostGator
Invited
I have had no end of help from your…
I have had no end of help from your support staff and Swathi and Ramya have been most patient with this senior citizen.
They stepped me through how to fix my problem with easy to understand instructions and even went to the trouble of sending pictures of where to go in wordpress to get me up and running so my older brain understood what they meant.
Would recommend this support system.
Date of experience: July 05, 2025
Reply from HostGator
Hi Pamela,
Thank you for your amazing review!
Ashley
Customer Advocate at HostGator
Invited
My issue with my Hostgator website…
My issue with my Hostgator website being down was resolved after one conversation and about five minutes of work on their part without any further issue. The representative was courteous and directly helpful.
Date of experience: July 04, 2025
Reply from HostGator
Hi Will,
Thank you for your awesome review!
Ashley
Customer Advocate at HostGator
Invited
The support was FAST
The support was FAST, kind, and went over and above what was needed to be done!
Date of experience: July 04, 2025
Reply from HostGator
Hi Ellen,
Thank you for your great review!
Ashley
Customer Advocate at HostGator
Invited
very good service and very kind
very good service and very kind, keep forward and thank you so much for your help about my SSL Installation
Date of experience: July 04, 2025
Reply from HostGator
Hi Luis,
Thank you for your five-star review!
Ashley
Customer Advocate at HostGator
Invited
One of the best experiences I've ever…
One of the best experiences I've ever had during chat with HostGator. The issues were not only resolved quickly but the process was explained to me so that I know how to do it in the future. I am just really happy with how everything turned out. Thank you again.
Date of experience: July 04, 2025
Reply from HostGator
Hi Mark,
Thank you for your wonderful review!
Ashley
Customer Advocate at HostGator
Invited
i hope i can install/update MySQL…
i hope i can install/update MySQL version 9.3
Date of experience: July 04, 2025
Reply from HostGator
Hi Matthew,
Thank you for your kind review!
Ashley
Customer Advocate at HostGator
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