Verified
Purchase process wnt smoothy as expected. I like the fact that the specs of the machine are clearly displayed. I'd like easier access to the reviews, since it is a crucial piece of information when ma... See more
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Verified
I found it easy to navigate the website and getting exactly what I had been looking for on other websites with a $100 discount, so actually save money on my purchase. I thought that the delivery/assem... See more
Company replied
Verified
Did not receive a copy of my receipt by email. Not all questions were answered before ordering, and nobody was immediately available to answer them.
Company replied
Verified
There was no communication about shipping. Payment posted under a name I didn’t recognize. Still have no idea when I’ll receive it, going on 2 weeks. I don’t understand why you ask for a review when... See more
Company replied
Company details
- #23 of 30 best companies in Fitness Equipment Store
Written by the company
Horizon Fitness home cardio products are built for powerful performance, at prices you can afford. From the easy-to-use GO Series to the made-for-streaming STUDIO line, Horizon offers award-winning treadmills, indoor cycles, and ellipticals that make working out at home more motivating and enjoyable.
Contact info
Landmark Drive 1600, 53527, Cottage Grove, United States
- horizonfitness.com
3.8
Great
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
Verified
Great phone service
The website was informative and I called to place the order. There was no hold time and the person I spoke with was friendly and helpful.
Date of experience: July 08, 2025
Verified
Purchase process wnt smoothy as…
Purchase process wnt smoothy as expected. I like the fact that the specs of the machine are clearly displayed. I'd like easier access to the reviews, since it is a crucial piece of information when making a purchase of this value.
Date of experience: July 04, 2025
Verified
Great service!
Date of experience: July 07, 2025
Reply from Horizon Fitness
Hello Frank,
Thank you for the kind words! We're glad to hear you had a great experience and truly appreciate your support.
--Horizon Fitness Team
Verified
Still haven’t received package details.
Still haven’t received package details.
Date of experience: June 30, 2025
Reply from Horizon Fitness
Hello Caleb,
Thank you for your feedback, and we apologize for the delay in receiving your package details. This is not the experience we aim to provide, and we understand how important timely updates are.
Please reach out to our customer support team so we can review your order and provide the most accurate tracking information. We're here to help and ensure your order gets to you as quickly as possible.
--Horizon Fitness Team
Verified
Could have been better
Did not receive a copy of my receipt by email. Not all questions were answered before ordering, and nobody was immediately available to answer them.
Date of experience: July 06, 2025
Reply from Horizon Fitness
Hello Chris,
Thank you for your feedback. We're sorry to hear that you didn’t receive a copy of your receipt and that your questions weren’t fully addressed prior to ordering. That’s not the experience we strive to provide, and we appreciate you bringing it to our attention.
Your comments will be shared with our team as we work to improve communication and support. If you still need a copy of your receipt or have any outstanding questions, please don’t hesitate to reach out—we’re here to help.
--Horizon Fitness Team
Verified
The process was fine.
Date of experience: July 06, 2025
Reply from Horizon Fitness
Hello Andrew,
Thank you for your feedback! We're glad to hear the process met your expectations. If there's anything we can do to make your next experience even better, we’d love to hear from you.
--Horizon Fitness Team
Verified
Your system would not accept a PO Box…
Your system would not accept a PO Box as a billing address.
I use a PO Box as a billing address because it cuts down on fraudulent use of my credit card.
Date of experience: July 05, 2025
Reply from Horizon Fitness
Hello Chris,
Thank you for your feedback. We understand your concern and appreciate you sharing why you prefer using a PO Box as a billing address. At this time, our system requires a physical billing address to complete credit card transactions, but we’ll certainly share your input with our team as we look for ways to improve the checkout experience.
--Horizon Fitness Team
Verified
STRAIGHT FORWARD
Date of experience: July 05, 2025
Reply from Horizon Fitness
Hello Chris,
Thank you! We’re glad to hear your experience was straightforward—just the way it should be. We appreciate your feedback!
--Horizon Fitness Team
Verified
I found it easy to navigate the website…
I found it easy to navigate the website and getting exactly what I had been looking for on other websites with a $100 discount, so actually save money on my purchase. I thought that the delivery/assembly fee was a bit expensive but I guess you get what you pay for and I'm paying for the assembly, convince of it. I just placed the order so that's all I can review. But I am hoping the rest of my experience goes as well as the first part has.
Date of experience: July 03, 2025
Reply from Horizon Fitness
Hello Lydia,
Thank you for your feedback! We're glad to hear that you found the website easy to navigate and were able to take advantage of a great deal. We understand your thoughts on the delivery and assembly fee—it’s important to us that the process is as smooth and convenient as possible. We appreciate your order and look forward to delivering a great experience from start to finish!
--Horizon Fitness Team
Verified
Great and fabulous customer service
Great customer service. Exceeded my expectations.
Date of experience: July 02, 2025
Reply from Horizon Fitness
Hello Ajhezza,
Thank you so much for your kind words! We’re thrilled to hear that our team exceeded your expectations. Your feedback means a lot to us, and we look forward to continuing to provide you with great service in the future.
--Horizon Fitness Team
Verified
Terribe delivery experience and damaged…
Terribe delivery experience and damaged product!
The delivery process is badly managed without a good communication of delivery and assembly time and day. White glove is something never recommend. The box of treadmill had tens of damage and makes product exposed without protection.
When the delivery guys opened the box, they and I saw numerous dent and damage on the treadmill which simply means it is not a ‘new’ product as it was presented during treadmill buying process. It is a previously used and damaged product.
Overall a nightmare buying experience, deserves ‘zero’ star. I immediately request full refund and an official apology from the horizon fitness company. Otherwise, I will contact an consumer right lawyer.
Date of experience: June 18, 2025
Reply from Horizon Fitness
Hello Taha,
Thank you for bringing this to our attention, and we sincerely apologize for the distressing experience you encountered with your delivery. We understand how upsetting it must have been to receive a damaged product and experience poor communication during the delivery and assembly process.
Please know that this is not the level of service we strive to provide, and we take your concerns very seriously. We would like to investigate this matter further to ensure a prompt resolution. At your earliest convenience, please contact us at 888.878.9011 or support@horizonfitness.com so we can review your order details, arrange an appropriate solution, and address your request for a refund.
Again, we apologize for the inconvenience and appreciate the opportunity to make this right.
--Horizon Fitness Team
Verified
The delivery service rescheduled three…
The delivery service rescheduled three times before delivering for no reason.
Date of experience: June 17, 2025
Reply from Horizon Fitness
Hello Colleen,
Thank you for sharing your experience with us. We apologize for the repeated delivery rescheduling and the inconvenience it caused. This is not the standard of service we aim to provide, and we’re actively working with our delivery partners to prevent such issues in the future. If there’s anything further we can do to assist you, please reach out to us at 888.878.9011 or support@horizonfitness.com.
--Horizon Fitness Team
Verified
The woman who took my order on the phone was terrific and very professional.
The person who took my order was able to answer all of my questions and was very clear and concise.
Date of experience: July 01, 2025
Reply from Horizon Fitness
Hello Robbyn,
Thank you so much for your kind words! We’re delighted to hear that our team member provided you with clear, professional assistance and answered all your questions. Your feedback is truly appreciated, and we look forward to serving you again in the future.
--Horizon Fitness Team
Verified
They can not do anything right
They can not do anything right. Want to sign up for text updates? Nope can’t do that. Unavailable. Want to chat with someone about your order? Sorry can’t do that either. Unable to. Unavailable. Your package has arrived, now you can schedule your delivery JUST KIDDING NO YOU CANT! How are you failing this much at literally everything??? I really hope the actual product is good but not sure if it will even ever get to me.
Date of experience: June 19, 2025
Reply from Horizon Fitness
Hello Daniel,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration you’ve encountered with our communication and delivery processes. We understand how disappointing it is when expectations are not met, and we take your concerns very seriously.
Please reach out to us at 888.878.9011 or support@horizonfitness.com so we can review your order details and work to resolve these issues as quickly as possible. Our goal is to ensure you receive your product and have the positive experience you deserve.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
--Horizon Fitness Team
Verified
Reply from Horizon Fitness
Hello John,
Thanks for the positive feedback!
We’re glad to hear the financing process was seamless and easy for you. If you need any help or have questions about your order, just let us know!
--Horizon Fitness Team
Verified
Check out was quick and easy
Check out was quick and easy. I did not experience any issues
Date of experience: June 28, 2025
Reply from Horizon Fitness
Hello Alyssa,
Thanks for your feedback!
We’re glad to hear checkout was smooth and issue-free. If you have any questions about your order or need support down the line, feel free to reach out. Enjoy your new equipment!
--Horizon Fitness Team
Verified
Very easy to navigate the website!
Date of experience: June 28, 2025
Reply from Horizon Fitness
Hello Jane,
Thanks for the great feedback!
We’re happy to hear the website was easy to navigate. If you have any questions about your order or need assistance, don’t hesitate to reach out. Enjoy your new Horizon equipment!
--Horizon Fitness Team
Verified
Bad web purchasing experience
I didn't have enough information on the horizon site and had to find information on other sites. Once I purchased, my purchase was frozen and I was forced to call. Once I called, the technician indicated no reason to freeze my purchase and moved it forward.
Date of experience: June 20, 2025
Reply from Horizon Fitness
Hello Ron,
Thank you for your feedback.
We're sorry to hear that your purchasing experience on our website was frustrating. We understand how important it is to have clear information and a smooth checkout process, and we regret that this wasn’t your experience.
Your comments have been shared with our team so we can improve both the online experience and internal processes. If you have any further concerns or need support with your order, please don’t hesitate to reach out.
--Horizon Fitness Team
Verified
SIMPLE AND QUICK BUT YOU WOULD BE…
SIMPLE AND QUICK BUT YOU WOULD BE BETTER SERVED ASKING FOR A REVIEW AFTER THE CUSTOMER HAS RECEIVED YOUR PRODUCT
Date of experience: June 25, 2025
Reply from Horizon Fitness
Hello Lawrence,
Thank you for the honest feedback! We're glad the process was simple and quick, and we completely agree—timing the review request after delivery would provide a fuller experience to reflect on. We'll pass this along to our team for improvement.
--Horizon Fitness Team
Verified
Excellent customer service
Excellent customer service provided by Aaron k.
Date of experience: June 25, 2025
Reply from Horizon Fitness
Hello Syeda,
Thank you for the great feedback! We're thrilled to hear that Aaron K. provided you with excellent customer service. We'll be sure to recognize him for a job well done. We truly appreciate your support!
--Horizon Fitness Team
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