After searching for insurance for hours, I finally decided on buying HOP ULTRA PLUS before coming to the United States for a month. I got to know about INF plans through a famous social media platform... See more
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I learned about hop from one of my colleagues whose dad was visiting him in the US. After going over their plans and also looking at reviews I was thoroughly impressed. Also, my colleague's dad had... See more
Company replied
Hop is a great plan which covers basically all aspects of your travel risk. The plan provides decent levels among which you can pick your favorite. The online support is very quick and responsive. The... See more
Easy to sign up review and compare plans. The best part is whatsapp contact where you will be provider with in network cashless urgent care and hospitals. I bought this for my mom visiting me to the U... See more
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Company details
Written by the company
Hop Travel is committed to providing our members with the best possible experience when it comes to travel insurance. We believe that our members should never have to worry about the financial burden of unexpected medical expenses or trip cancellations. That’s why we have developed a range of travel insurance plans that offer real-time claims payment and guaranteed cashless experiences. We are proud to say that our team is made up of experienced professionals who are passionate about delivering exceptional service to our members. Our travel assistance and medical assistance teams are available 24/7 to provide immediate help in case of emergencies. We also work closely with a network of medical providers around the world to ensure that our members receive the best possible care wherever they are. At Hop, we value transparency and honesty. We believe that our members deserve to know exactly what they are paying for and what they can expect from our services. That’s why we are always upfront about our terms and conditions, and we strive to make our plans as easy to understand as possible. We understand that no two travelers are the same, and that’s why we offer a range of plans to suit every type of traveler. Whether you’re planning a short weekend getaway or a long-term trip, we have a plan that’s right for you. Our goal is to provide our members with the flexibility and peace of mind they need to enjoy their travels to the fullest.
Contact info
7065 Westpointe Blvd, 32835, Orlando, United States
- 408-222-1110
- support@hop.insure
- hop.insure
4.7
Excellent
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Redirected
Good pre-sales support
I spoke to CRISTYL who gave complete answers to all my questions. So that is a great plus interacting with the company, reassuring that we will receive some support during claims!
Date of experience: May 18, 2025
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Verified
Worst coverage
Date of experience: August 24, 2023
Reply from Hop! Insurance: Travel, Medical, and Assistance
Hi Komal - we are sorry you feel this way. We did indeed pay over $30,000 in claims to you, along with providing an ample discount from United Healthcare to lower your out of pocket expense.
In the future- if you want better coverage for pre-existing conditions, we suggest enrolling in the Hop Trip Assist Plus plan, which covers 80% for pre-existing conditions up to $300,000.
Wonderful agents!
Wonderful agents! had some issues with our quote and took care of everything. In the end we had better coverage than what we had originally put together and save us some money as well.
Date of experience: July 01, 2024
I am umer siddiq from pakistan…
I am umer siddiq from pakistan peshawar.i have medical health technician diploma 2years and 3years experience emergency in hospital.i have diploma information technology
Date of experience: July 05, 2024
Very professional
Read the reviews make me wanna start now my traveling journey , I'm looking forward to use it
Date of experience: May 19, 2024
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Beware of deception and negligence
I paid a hefty premium to ensure comprehensive coverage (VIP plan: $100,000 medical assistance, $2,000 for pre-existing conditions) for my mother who was visiting me in the US. In the middle of her visit, my mother fell ill and started experiencing severe chills and shivering, so we decided to visit the ER given her pre-existing conditions. She underwent a plethora of tests and was diagnosed with a urinary tract infection (UTI). 6 months later, I received a jaw-dropping hospital bill totaling $10,000. Hop denied my claim for the bill citing that that my mother's hypertension was a precursor to UTI and was categorized as a pre-existing condition, leaving me to shoulder the exorbitant financial burden alone.
The sheer callousness and negligence displayed by Hop! Insurance is nothing short of appalling. The blanket assertion that hypertension alone serves as a precursor to UTIs lacks scientific basis and specificity. and ignores the multifactorial nature of this condition. By arbitrarily attributing a medical condition to a loosely defined pre-existing condition without any scientific evidence, they callously dismissed the urgent nature of my situation and disregarded the fundamental purpose of insurance—to provide essential healthcare support in times of need. Their actions have not only left me grappling with the financial strain of an unjustly inflated hospital bill but also shattered my trust in the insurance system as a whole.
I urge anyone considering Hop to exercise extreme caution. It is abundantly clear that their primary concern lies not in serving the best interests of policyholders but in maximizing profits at the expense of customer well-being. Trusting them with your healthcare coverage may prove to be a costly mistake—one that could leave you grappling with the consequences for years to come.
Date of experience: February 14, 2024
Reply from Hop! Insurance: Travel, Medical, and Assistance
Thank you for your feedback. Due to confidentiality of the medical records, we are unable to provide more details here. However, some general observations - The HOP VIP memberships is NOT Insurance but a travel assistance program designed to help travelers when they get sick unexpectedly during the trip. It is not designed to handle prolonged care of the travelers. The claims of the above member were processed according to the membership agreement provided to the member when they enrolled in the Travel Assistance membership. The claims were adjudicated as per the membership agreement which limits assistance to pre-existing related issues to a maximum of $2000. There is an abundant scientific literature in the medical field fully discusses the issues the member raised above and their relationship to UTI in general. Overall, 100% of the assistance was provided as per the assistance promised by the travel assistance company ($2000 max for pre-existing conditions related sickness) and UHCPPO benefits.
I have hear from friends and family…
I have hear from friends and family about this travel insurance. The reviews are great . Keep it up we all need great companies.
Date of experience: January 06, 2024
Reply from Hop! Insurance: Travel, Medical, and Assistance
Thank you for your confidence in the travel assistance program.
Good to visit
Date of experience: December 25, 2023
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very very helpul hop insurance sits.
Date of experience: December 22, 2023
Everything they did a wonderful job in…
Everything they did a wonderful job in taking my Medical insurance and assistance
Date of experience: August 21, 2023
Very Good Experience
Was really helpful. Quick replies and no scamming like other insurance. Thanks hop!
Date of experience: December 03, 2023
Everything was good
Date of experience: November 16, 2023
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Haven’t required to make claims yet
Haven’t required to make claims yet, buying process is smooth.
Date of experience: November 01, 2023
good service
Date of experience: October 25, 2023
Hop is a great plan which covers…
Hop is a great plan which covers basically all aspects of your travel risk. The plan provides decent levels among which you can pick your favorite. The online support is very quick and responsive. The representatives actively track your plan and support in time.
Date of experience: September 23, 2023
Good
The website is easy to navigate and the custom service answered my questions promptly. In general, it's good choice for travel insurance with B2 visa.
Date of experience: September 24, 2023
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Highly recommend it
Highly recommend it. This is the second I enrolled this health insurance for my visiting parents from India and it covers everything. Very helpful and covered all basic necessities.
Date of experience: September 23, 2023
I'm loving the UX on Hop!
I'm loving the UX on Hop!, seems like a major improvement over the previous experience.
In particular, I love how quickly I can generate a quote, and how much more sense all the terms make (as someone who has no experience the health insurance industry in the US)
Date of experience: September 17, 2023
Hop! Insurance for Temp. Visit
Hop! coverage is good for my mom's visit in US and easy to request assistance via what's app.
Date of experience: September 25, 2023
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