Home Zone Furniture Reviews 30,088

TrustScore 5 out of 5

4.9

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the attentive and respectful staff, who are knowledgeable about the products and provide assistance without being pushy. Consumers appreciate the no-pressure sales environment, where they feel comfortable browsing and making decisions at their own pace. Many reviewers specifically highlight individual sales associates by name, commending their patience, helpfulness, and dedication to understanding customer needs. People also appreciate the efficient and easy online ordering process, as well as the prompt delivery service. The quality and price of the furniture are frequently mentioned as positive aspects, with many customers expressing satisfaction with their purchases and a willingness to return for future furniture needs. Overall, reviewers consistently emphasize the excellent customer service and positive shopping experience they had with this company.

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Rated 5 out of 5 stars
Invited

Had the best experience visiting this location.. I cant stand when the sales associates walk around with you while looking and this didnt happen her ..We were greeted and were left alone.. Our sales... See more

Rated 5 out of 5 stars
Invited

Pedro was fantastic to work with in helping us put together a 6-piece living room set. Friendly, not pushy, and got put together a great deal for us with warranty on the July 4th sale. Love that these... See more

Rated 5 out of 5 stars
Invited

Carlos greeted us right when we entered the store and helped us know what promotions are going on that day, he helped us on the bed sections and explained to us the differences for each items we asked... See more

Rated 5 out of 5 stars
Invited

We love the quality and price of Home Zone furniture so when it came to finding furniture for our new home we knew where to go! Jagger, our sales man, did an excellent job! He helped answer all our qu... See more


Company details

  1. #1 of 174 best companies in Furniture Store

Written by the company

Home Zone has been and still is selling to other furniture stores around the country! With our manufacturing and wholesale divisions we are able keep costs at a bare minimum because there is no middle man. Retail stores buy from companies like Home Zone. They incorporate an additional markup and then resell to you. At Home Zone most of our products are manufactured by us. No middle man. No extra markups. Save Hundreds less everyday!


Contact info

4.9

Excellent

TrustScore 5 out of 5

30K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Great quality and service - Repeat Customers

We are repeat customers I bought my living room set a few years ago - it’s still great! We are now changing a home office to a den/guest room and needed a sleeper sofa Very happy with quality/price and service Ms Nora was awesome!

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Invited

Had the best experience visiting this…

Had the best experience visiting this location.. I cant stand when the sales associates walk around with you while looking and this didnt happen her ..We were greeted and were left alone.. Our sales rep was very knowledgeable about to certain set of couches i had previously wanted 2 yrs ago and showed us a very similar set as the other was discontinued.. I will definitely be back to this store.

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Carlos greeted us right when we entered…

Carlos greeted us right when we entered the store and helped us know what promotions are going on that day, he helped us on the bed sections and explained to us the differences for each items we asked him. He is very accommodating, helpful and detailed. I will have my item Delivered by July 9th. I am very happy on my visit at NRH branch.

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Great Furniture

We have been buying furniture from Home Zone for 15+ yrs / the prices are so great for families trying to have new things without struggling. The staff is always wonderful.

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Thank you Home Zone for your amazing customer service!

Thank you Home Zone for your amazing service and quality products! Joshua Cole at the Cedar Hill location really took care of me as soon as I walked in the door. I had an idea of the items I was going to get from a visit at a different store, but his pristine customer service solidified my purchase. He even went above and beyond to confirm the right mattress I needed. He explained all the options professionally, and he was very personable. I appreciate Josh for his help and patience. I can’t wait to finish my Home Zone set with Josh. Thanks again!

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Invited

Pedro was fantastic to work with in…

Pedro was fantastic to work with in helping us put together a 6-piece living room set. Friendly, not pushy, and got put together a great deal for us with warranty on the July 4th sale. Love that these are assembled and made to order locally. This is our second couch purchase from HZ and the quality is solid. Looking forward to taking delivery next.

Date of experience: July 06, 2025

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