Hometolab Reviews 67

Excellent Service as promised.
Competitive pricing.straight forward process.easy to follow instructions.
Very happy with the service provided.
Close my eyes and do the business again.
Highly recommend.
Peter

Date of experience: April 03, 2025

If I could give this company a zero I would! I purchased through Wowcher and my code (which I have tried various times to redeem) just doesn’t seem to exist.
I contacted the merchant and to be fair, they were quick to respond in the first instance. They sent me instructions on how to redeem (which I previously followed anyway). But that wasn’t my issue - my issue was a code which simply wasn’t working.
I have sent two emails since with no reply.
Quick to take your money but that’s it!
Avoid. Could be a SCAM. Now trying to get a refund

Date of experience: February 05, 2025

Great customer service thank you Emily

Date of experience: November 12, 2024

This is a poor service!

It took 2 weeks for to them confirm receipt of my sample, despite me having sent it first class, so they should have got it 1-2 days later.

I paid for fast track and they didn’t action it fast track, so I waited over a week for my results (and then waited over another week for my refund of the fast track fee)

I don’t believe the results are accurate, as I’d chased multiple times, it feel they just put my results together to shut me up.

In the results, it said I had a hormone imbalance relating to my thyroid. I had a blood test done a month before that stated my thyroid is in perfect range.

I gave them the benefit of the doubt, and cut out foods they recommended, and reintroduced ‘safe foods’ that I had removed previously (based on a test I did a few years back), I have not had any improvement in my symptoms, I actually have been worse, so believe the results weren’t accurate at all. (Eg, cut out dairy based on a prior test, HTL didn’t raise dairy as a concern and actually advised that I should eat it to improve various deficiencies etc, so I reintroduced dairy, and have felt awful, very muggy headed and a very upset stomach!)

Would not recommend this company at all!

Date of experience: October 02, 2024

Absolutely appalling services been well over a month and still no results. Chased this up a number of times to be told to wait another 3/5 days it’s all automated replies and there absolutely no help at all reading the rest of the reviews I’m going with don’t wait your money there crap!

Date of experience: February 26, 2024

Heather was very helpful and easy to understand, she solved my issue and is now all sorted efficiently.

Date of experience: December 30, 2023

I have just spoken to Alex, I needed guiding through the process. He was very professional and helpful. I have used Hometolab before but it was over a year ago, so I had forgotten the process. I found this very helpful in managing my IBS that I have now bought this test for my husband and a friend.

Date of experience: November 04, 2023

Had the pleasure of doing a live chat with Sam this morning, what a very helpful man.

Date of experience: September 26, 2023

Took ages to get results back and even then I had to chase for them, agent who helped was excellent though.
Test shown many allergies, almost everything

Date of experience: August 17, 2023

Really happy with the service I got my dogs results really quickly and they will help you out if anything don't go as plan

Date of experience: July 13, 2023

Alex was very helpful in resolving the issuing I had and he went above and beyond to solve it.

Date of experience: July 29, 2023

Date of experience: July 27, 2023

Ordered from Wowcher so wasn't expecting anything amazing. Firstly on the positive side, wowcher code worked fine, process for sending samples was easy, result came quicker than expected.
Unfortunately, the results are generally incorrect. I know from multiple experiences that I am 100% allergic to dogs and cats - no result for this. It says I am 90% intolerant to Vodka - again, I spent nay years testing this and only had good reactions to it 😂. Some of it may be possible as the inbalaces showed up as things that are commonly found in meat and dairy, and I'm vegan so this makes sense. Probably more reliable options out there but OK for £20.

Date of experience: June 21, 2023

Don't order from here or Wowcher !!! The codes don't work. They fab you off saying a team will get back to you and they don't. I emailed 6 times and chatted to some one who was just lying there liars and fraudsters!!!!! Do not order from here !!!!!! Alex and Donna were supposed to help. Never in my life have I been so fobbed off scam !!!!!!!!

Date of experience: June 02, 2023

2 YEARS LATER NO RESULTS! AVOID!!!

Date of experience: May 23, 2022

I originally had an issue with a Wowcher code, therefore I contacted customer service and a member named Alex was able to resolve the matter swiftly and he was very polite in the process.

Date of experience: May 08, 2023

Excellent and answered all my questions

Date of experience: May 04, 2023

Purchased a WOWCHER code to use on the website. The test in purchased isn’t listed so it won’t let me redeem the code. Live chat isn’t working (I’ve tried 4 different platforms) and there is no telephone number or email address, only a postal address. So far I am unable to order my test (that I’ve already paid for) and can’t seem to speak to anyone either

Date of experience: March 27, 2023

I have a voucher to use with Home to Lab and I’m having trouble using it. I am trying to contact them but there’s no email or phone number on their site. It says there’s live chat but there isn’t. I’ve got others to check but it’s just not there.

Date of experience: March 21, 2023

Heather from customer support was a great help. She was able to assist to my needs swiftly and was able to resolve my issues promptly. I would highly recommend this service.

Date of experience: February 27, 2023