The entire process from start to finish was about 4 weeks. Moon Archbold was extremely knowledgeable informative and kept me informed. I would give him 10 stars if I could The appraisal was done qu... See more
Company replied
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Verified
Eugene was excellent to work with, the process was virtually painless and very easy. We simply uploaded some required documentation, signed a few items and answered a few questions and we are now abl... See more
Company replied
Verified
I needed the cash to start in very important project everywhere I go nothing happens. This is my last resort and Ryan stood by my side right through on top is the place to go at all times thank you to... See more
Verified
Eric was amazing from the very beginning when he took time to explain what they do a d how they compare to other companies. It was due to his thoroughness that I made the decision to go with him. Thro... See more
Company replied
Company details
- #32 of 207 best companies in Alternative Financial Service
- #60 of 253 best companies in Non-Bank Financial Service
Written by the company
Hometap lets you tap into tomorrow's home value, today - without having to take out a loan or make monthly payments. Hometap is an investor - not a lender - providing qualified homeowners a new way to fund important opportunities including renovations, small businesses, debt repayment and education.
Contact info
75 Arlington St. Ste. 500, 02116, Boston, United States
- (617) 399-0624
- hello@hometap.com
- hometap.com
4.8
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
Verified
Jeremy was great to work with!
Jeremy was great to work with. I appreciated his understanding that the items that needed to be handled were managed with my availability while working. A huge thank you!!!
Date of experience: July 01, 2025
Verified
Fast and efficient service 100% world class
I needed the cash to start in very important project everywhere I go nothing happens. This is my last resort and Ryan stood by my side right through on top is the place to go at all times thank you top you’re in my number one.
Date of experience: July 02, 2025
Verified
Zach is a GREAT front-line person.
The great thing about this transaction was my contact Zach Pace. I appreciate him taking the time to answer my questions, getting things done on his end quickly, and not being rushed and impersonal during our conversations. He is a great asset.
Date of experience: June 27, 2025
Leirs
Like many others have been complaining about the poor performance from the support team, you can't expect one to put in money here. No reply to mails or text for over two months. Using Zylond ways definitely makes sense due to the good interactions with customers.
Date of experience: July 04, 2025
Verified
Overall good experience
Julie was fabulous. Underwriting was, I thought, a bit overboard on their acceptance of things. I understand being careful and thorough but ...
We got it done though. And so far so good. Not completed yet but feeling positive.
Thank you Home tap!
Date of experience: July 02, 2025
Verified
Online Estimator Tool made it easy to…
Online Estimator Tool made it easy to understand. My service agent, Jordan was very helpful and easy to work with. This is not a loan. And, that was made clear in the communication. Everyone should have an exit strategy when deciding to use this type of vehicle. But, if you have one, and can buy back your equity within 3 years, it can be a life saver.
Date of experience: June 23, 2025
Verified
My rep (Sara) was clear and patient…
My rep (Sara) was clear and patient with me. Thoroughly explained options and processes.
Date of experience: July 03, 2025
Verified
Eugene was great!
Date of experience: June 30, 2025
Verified
Eric was very helpful and friendly…
Eric was very helpful and friendly through the whole process.
Date of experience: July 03, 2025
Verified
Good Experience
Polite, professional and responsive. Terms seem fair.
Date of experience: June 27, 2025
Verified
Colin was personable and explained…
Colin was personable and explained every step of the process clearly. He was diligent about answering all of my questions. He made a difficult process go more smoothly than could reasonably be expected.
Date of experience: July 03, 2025
Reply from Hometap
We're thrilled that Colin's approach and clear explanations made the process go more smoothly than expected. Thank you for the review!
Verified
Eugene was AWESOME!!!
Eugene was AWESOME!!!! he was able to get the deal done
Date of experience: July 03, 2025
Reply from Hometap
He is! Thank you for taking the time to let us know how well the investment process went for you!
Verified
Eugene was very knowledgeable of the…
Eugene was very knowledgeable of the HomeTap process and very nice to deal with. He was never pushy and very patient. Good experience so far.
Date of experience: July 03, 2025
Reply from Hometap
Thank you for sharing your great experience! We appreciate the 5-star review.
Verified
Reply from Hometap
We are so very glad to read that! Thank you for the 5-star review!
Verified
My case manager was great …
My case manager was great and she helped me follow everything real easy
Date of experience: July 02, 2025
Reply from Hometap
Thank you for this wonderful 5-star review, Betsy! So glad it was a great experience.
Verified
Seamless
Seamless. Thanks for not making it difficult in a difficult situation. No one else had the fortitude to back me. Thanks, Eric.
Date of experience: June 17, 2025
Reply from Hometap
We're so glad the process felt seamless and that Eric was able to provide the support you needed. Thank you for working with Hometap!
Verified
Professional
My Rep. Alex Briarton was very friendly, courteous, knowledgeable, and professional. She was always available to answer questions and give timely updates during the process.
Date of experience: July 02, 2025
Reply from Hometap
That's wonderful to hear! We're thrilled that Alex provided such a positive experience. Thank you for this steller 5-star review!
Verified
Everything went smoothly
Everything went smoothly. I was pleasantly surprised with how the process developed from start to finish.
Date of experience: June 26, 2025
Reply from Hometap
It is great to read that everything went smoothly and that you were happy with how the process. Thank you for your fantastic feedback!
Verified
great customer service
Phil was awesome explaining everything, it was smoother than I could ever have imagined. Great service and good terms. An all-around good service
Date of experience: June 28, 2025
Reply from Hometap
We're thrilled that Phil made your experience smoother than you could have imagined! It's wonderful to know you found our service, terms, and overall experience to be great!
The entire process from start to finish…
The entire process from start to finish was about 4 weeks. Moon Archbold was extremely knowledgeable informative and kept me informed. I would give him 10 stars if I could
The appraisal was done quickly.
The application itself was very streamline and the website easy to negotiate.
Received my funds quickly
Date of experience: July 01, 2025
Reply from Hometap
That's fantastic to read! We're thrilled that the entire process, from start to finish, was completed in about four weeks, and that Moon Archbold was kept you so well-informed! Thank you for this detailed 5-star review!
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