Verified
I called HomeSafe early morning Monday as my freezer/fridge was not cooling. The representative was friendly and professional and immediately arranged for repair which was done the same day. The repa... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
I am glad that I have the coverage for eveything. I haven't had time or the need to seek your assistance so this review doesn't have a lot of information in it.
Company replied
Verified
Company you recommended had a representative that could not communicate well with me so there was alot of confusion that needed to be cleared up with multiple phone calls, also did not arrive on the f... See more
Company replied
Verified
The claim process is straight forward. My initial claim was denied which I felt was unjustified but a rep sent me a link to file a dispute and after a review, they did agree to cover a portion of m... See more
Company replied
Company details
- #3 of 7 best companies in Appliance Repair Service
Written by the company
HomeSafe offers customizable home warranty plans tailored to meet your needs and budget. Choose from personalized coverage options or whole-home protection, ensuring you get exactly what you need without breaking the bank. As a HomeSafe member, you gain access to a network of pre-licensed professionals, saving you time and hassle when something in your home needs fixed. Our goal is to keep your home in working order, providing you with the peace of mind you deserve.
Why HomeSafe?
Written by the company
- You deserve peace of mind, especially at home.
- When a system or appliance in your home stops working, it can be costly to fix. A HomeSafe plan means that you can protect yourself from those inevitable expenses. All plans also include access to our network of certified technicians so you can locate help quickly when there is no time to waste.
Our Quality Promise
30-Day Money-Back Guarantee
If you find that HomeSafe isn’t right for you, all plans include a 30-day money-back guarantee.
Contact info
2154 East Commons Ave, Suite 3000, 80112, Littleton, United States
- 1-800-332-4177
- homesafe.com
4.3
Excellent
859 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
HomeSafe highly recommended
I called HomeSafe early morning Monday as my freezer/fridge was not cooling. The representative was friendly and professional and immediately arranged for repair which was done the same day. The repair was done efficiently and professionally.
I recommend HomeSafe as my problem was solved quickly.
Date of experience: July 01, 2025
Reply from HomeSafe
Margaret, thank you for sharing your experience! We're so pleased to hear that your issue was resolved quickly and professionally. It's great to know our team was able to assist you right away and get your appliance back up and running the same day. We truly appreciate your recommendation, and if you ever need support in the future, don’t hesitate to call us at 1-800-332-4177.
Verified
Homesafe took care of what needed to be…
Homesafe took care of what needed to be done
Date of experience: June 25, 2025
Reply from HomeSafe
We're glad to hear that HomeSafe was able to take care of everything for you! It's great knowing the process met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us at 1-800-332-4177.
Verified
Availability of getting claims quickly
Availability of getting claims quickly! Professional personnel!
Date of experience: June 24, 2025
Reply from HomeSafe
Jeri, thank you for your feedback! We're thrilled to hear that the claims process was prompt and that our team handled everything professionally. Ensuring timely service and support is a top priority for us. If you ever need anything else, feel free to contact us at 1-800-332-4177.
Verified
Knowledgeable and easy to work with.
Date of experience: June 30, 2025
Reply from HomeSafe
Thank you! We're glad to hear you found our team knowledgeable and easy to work with. Providing clear and helpful support is always our goal. If you ever need assistance or have questions about your coverage, please don’t hesitate to reach out to us at 1-800-332-4177.
Verified
Reply from HomeSafe
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Verified
technnical expertise
technician was timely made his diagnosis and returned next day to solve our problem we are up and running due to his professional expertise recommend him to everyone
Date of experience: June 26, 2025
Reply from HomeSafe
George, thank you for sharing your experience! We're glad to hear the technician was prompt, professional, and able to quickly resolve the issue. It’s great to know you’re back up and running thanks to his expertise. We appreciate your recommendation!
Verified
Communication and prompt excellence…
Communication and prompt excellence service from Home Safe and the business they sent out to repair the AC.
Date of experience: June 26, 2025
Reply from HomeSafe
William, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Verified
Your representative was very helpful
Your representative was very helpful, knowledgeable and helpful. She was polite and explained exactly what she was doing to make things easier for me.
Date of experience: June 26, 2025
Reply from HomeSafe
We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Verified
Customer SeryvRep courteous & was able…
Customer SeryvRep courteous & was able to answer my ques & concerns.
Date of experience: June 18, 2025
Reply from HomeSafe
Gary, we're thrilled that our team was able to provide you with all the information and assistance you needed! If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Verified
The only problem I had was my inability…
The only problem I had was my inability to email them what they needed for my installation.
Date of experience: June 11, 2025
Reply from HomeSafe
John, thank you for your feedback! We’re glad the installation overall went smoothly. Regarding the email issue, we understand how frustrating that can be. If you ever run into a similar issue in the future, our team is available by phone and can also assist with alternative ways to submit documents. We're here to help however we can!
Verified
Pleased with my coverage .
I am glad that I have the coverage for eveything. I haven't had time or the need to seek your assistance so this review doesn't have a lot of information in it.
Date of experience: June 19, 2025
Reply from HomeSafe
Janice, thank you for sharing your experience! We’re glad to hear you have the peace of mind that comes with having coverage, even if you haven’t needed to use it yet. If and when the time comes, we’ll be here to assist you every step of the way. If you have questions about your policy or what’s covered, feel free to reach out anytime!
Verified
My experience was rated great because…
My experience was rated great because everything was done in a timely manner. I was in need for some timely actions. and I did not have to wait for any length of time for the help I needed.
Date of experience: June 17, 2025
Reply from HomeSafe
Shirley, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Verified
Outstanding customer service!
Outstanding customer service! We have had to make two different claims and they were handled quick and efficient!
Date of experience: June 10, 2025
Reply from HomeSafe
Gary, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Verified
The customer service reps
The customer service reps. were all nice and pleasant to talk with and helpful.
Date of experience: June 17, 2025
Reply from HomeSafe
Sharon, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Verified
Have not seen my pkg yet!
Date of experience: June 16, 2025
Reply from HomeSafe
John, for further assistance, please contact our customer service team at 1-800-332-4177. They’ll be happy to help you.
Verified
Very pleasant Rep.
Very pleasant Rep., explained everything to me and i would refer you guys. Thanks,
Date of experience: June 02, 2025
Reply from HomeSafe
Kathy, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Verified
Reply from HomeSafe
Diana, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-332-4177 to get your feedback to better understand your situation and see how we can help.
Verified
A wonderful experience wtth HomeSafe
As a 90 yr old HomeSafe customer everything was made clear and positive and the time spent with you was very helpful and I thank you! Esabell R. Zellmar
Date of experience: June 06, 2025
Reply from HomeSafe
Esabell, thank you so much for your kind words. We're truly grateful for the opportunity to assist you, and we're glad everything was clear and helpful. It means a lot to hear this from you—your trust is greatly appreciated!
Leonardo Urrea
Leonardo Urrea, great person, helpful, very kind. Ready to help day or night. The company is lucky to have him.
Date of experience: June 11, 2025
Reply from HomeSafe
Margit, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Verified
Home safe fixed my dryer and replace my…
Home safe fixed my dryer and replace my washer machine with no problems . I appreciate that
Date of experience: May 31, 2025
Reply from HomeSafe
Alexander, we love reading reviews like yours! They reassure us that we’re making our customers happy. If there’s anything else you need, please don’t hesitate to give us a call.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.