Blue Cross Blue Shield of Massachusetts Reviews 3

Get out the baby oil, if you choose BCBS INSURANCE. They will pay your doctor and denied you surgery buy same doctor. Because they are all a bunch of Diddy don't give a care about you. So bend over and don't say you haven't been warned.

Date of experience: September 25, 2024

I had two claims get denied recently, and when I called in I was very impressed by how professional and knowledgeable both staff members were that I spoke with. One of them was named JB or JP, and he was very solutions oriented. He started the call saying “I’m going to walk you through why this happened and how we are going to fix it.” I have a lot of trust that they want the people they insure to be treated fairly and with respect. Very impressive interactions (and how often does anyone get to say that when it comes to insurance?)

Date of experience: August 30, 2024

I own a small insurance brokerage. And I obtained my first small business client in MA. I thought BCBS MA would be a great place to start since they have employees accross the USA. I set up my client with health insurance for their employees. Asked sales team about the commisions. And they provided a rate sheet. However, not once did they mention I would not get paid unless I enrolled 20 employees. But to be fair, it is in the fine print.

This is unlike any of the 50 carriers I work with. BCBS MA will recieve $50,000 in premiums on 5 people in 2023. And yet they won't pay a small broker $360 in commisions for the year. Thier actualries found a loop hole in state law to rip off small businesses. I will not renew the client with them. And I will tell the client specifically why this evil insurer is not to be trusted.

Date of experience: January 05, 2023