Good service--poor quality
To be fair, Hionec was one of the least expensive devices I could buy. About 8 months after purchase one device failed. I contacted them and they sent me a new set and a shipping tag to return the defective pair. So far, not bad. However, another 9 months pass and another device went bad. That means in less than two years, two sets have failed. I'm disappointed, but maybe it is time to face the truth that you get what you pay for. I don't want to spend $1500+ for new hearing aids, but buying a new pair every 8-12 months isn't going to be much of a savings in the long run.
Date of experience: July 01, 2024