I have been using HICC Pets for 2 years; I love their Hypoallergenic Pet Glove Wipes for Dogs and Cats. Their COCOPLEX patent is nice; 7 days of fermented coconut oil is not oily at all, and it keeps... See more
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These make teeth cleaning so much easier than a tooth brush. I'd been procrastinating brushing my dog's teeth because it's such a wrestling match to get an awkward toothbrush in his mouth. He was much... See more
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Verified
Absolutely superb customer service! My order got held up due to Canada Post being on strike, and HICC Pet went the extra mile and resent my order via a different courier service at no additional char... See more
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Verified
The canine tooth cleaners did almost nothing. After watching videos of proper use and trying it on my dog, nothing came off or was left on the cleaner I used. Almost zero results. It's a nice idea, bu... See more
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Company details
- #35 of 60 best companies in Pet Supply Store
Written by the company
Handy for Humans, Perfect for Pets. At HICC Pet®, we continue to develop products that are designed to simplify the life of humans and formulated to increase the health and well-being of pets. We discovered and created the brand in hopes of sharing natural and safe cleansing solutions with the world. As our team has grown, we’ve maintained our focus on what’s important: your pet’s health and your happy life. We care about your pets because we know what it’s like to love them.
Contact info
777 108th Ave NE, Suite 2240, 98004, Bellevue, United States
- (425) 533-0988
- support@hiccpet.com
- hiccpet.com
4.3
Excellent
37 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I like HICC Pet butter range
I have been using HICC Pets for 2 years; I love their Hypoallergenic Pet Glove Wipes for Dogs and Cats. Their COCOPLEX patent is nice; 7 days of fermented coconut oil is not oily at all, and it keeps the fur clean and smooth. Convenient in-between shower. Recently, I bought their butter, paw butter, nose butter, and tear stain remover, I love it, and I have this routine now: clean with wipes, then apply butter to maintain skin health.
Date of experience: June 18, 2025
Reply from HICC Pet
We're so happy to hear your pet has a care routine 🐾—and even happier to be part of it! Thanks a bunch for your honest feedback 💛
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Verified
My orders never came.very frustrating.
Date of experience: May 16, 2025
Reply from HICC Pet
Hello,We’re sorry to hear there was an issue with your shipment and that your order didn’t arrive. Our customer service team offered a reshipment, which you declined, and we’re currently waiting for your chargeback claim to be dropped so we can proceed with issuing a refund directly.
As mentioned in our email, we’d love the opportunity to resolve this with you directly. Please feel free to give us a call or reply to this message at your convenience.
Verified
Very happy
My order came quickly and customer service was excellent in helping me decide what was the best product I needed.
Date of experience: May 16, 2025
Reply from HICC Pet
Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and that our customer service team was able to help you find the perfect product. Your satisfaction means a lot to us, and we're always here if you need anything else!
Verified
Reply from HICC Pet
Hello, we're sorry to hear you didn't receive your order! We have reached out to you directly to resolve this matter as soon as possible. Please check your inbox for an email from support@hiccpet.com. Thank you!
Verified
I love the product that they sell for…
I love the product that they sell for my pup. The eye wipes are the best for his tears. I also love the finger dental wipes. I use them every day.
Date of experience: April 28, 2025
Reply from HICC Pet
Thank you so much for your kind words! We're thrilled to hear that our eye wipes and finger dental wipes are making a difference for your pup. It means a lot to us to know our products are part of your daily care routine. Give your pup some extra belly rubs from us!
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Verified
I love the product
I love the product. It’s very good somehow I got much more product than I thought I was gonna get. I went ahead and kept it because I’ll use it, but I didn’t mean to order that much so I must’ve misunderstood your website.
Date of experience: March 11, 2025
Reply from HICC Pet
Thank you so much for your feedback! We're thrilled to hear that you're happy with the product. We apologize for any confusion regarding the order quantity on our website. If you ever have questions or need help with future orders, don't hesitate to reach out to us at support@hiccpet.com. We're always here to assist you. Enjoy the product, and thanks again for choosing us!
Verified
I’m happy with the product and so are my pup’s teeth
I’m happy with the product. My only negative would be the time it took for the product to be delivered.
Date of experience: February 17, 2025
Reply from HICC Pet
Thanks for sharing your thoughts! We're glad to hear you're happy with the product and hope we can improve our shipping time for your future purchases.
Verified
RileyDog
Everything is going well, Riley is enjoying getting clean and she especially loves the ear wipes and anal wipes. I will be ordering from your company in the future!!!
Date of experience: February 07, 2025
Reply from HICC Pet
Thanks for your feedback!
Verified
Easy to order online and fast product delivery
Easy to order online and fast service in getting the products to my home. Both the dental and wipes are perfect and my husky likes both. If my husky is happy, I am very happy - especially when you have great products and fast customer service.
Date of experience: February 11, 2025
Reply from HICC Pet
It’s always great to know that our furry friends are happy, and we can’t agree more – a happy pet means a happy pet parent! We’re also really glad that you found our online ordering easy and our service quick. We’re committed to providing top-notch products and speedy customer service, so it’s fantastic to hear we met your expectations. Thank you for trusting us with your fur baby's needs! 🐾💕
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Verified
I love all of your products!
I love all of your products!
The ear wipes are amazing for my dog.
Well made!
Date of experience: February 11, 2025
Reply from HICC Pet
Thank you so much for your kind words! We’re thrilled to hear that you and your dog love the ear wipes. It’s wonderful to know that they’re working so well for you. We always strive to provide high-quality products, and your feedback truly means a lot to us. 😊🐾
Verified
SUPERB PRODUCTS-FABULOUS CUSTOMER CARE…
From the very first product I used which was the Dog Anal Gland Wipes I knew HICC Pet was a winner. I have since ordered almost every product they have for my adored fur-baby. Each product is better than the next-beautiful and subtle scent, effective cleaning and eco-friendly products in addition to being extremely gentle. My little girl enjoys being cleaned from her teeth to her ears, to her tush and entire body. The body wipes are gloriously moist and strong and the cleaning gloves are genius. I am highly immunocompromised and must have a meticulously clean environment including my little girl. I put on the glove wipes and give her a heavenly smelling, extremely effective clean from head to toe. The gloves allow for a full clean of her legs by just rubbing up and down, then her entire body, her adorable face, ears and her paws-Voilà, clean and smelling glorious. Customer service is absolutely unsurpassed in the online marketplace, respond to emails immediately, will accommodate your request and truly care that all their customers are completely satisfied. I'm thrilled to have found HICC Pet for all my fur-baby's cleaning needs.
Date of experience: March 02, 2025
Reply from HICC Pet
Thank you so much for your fantastic feedback! We’re absolutely thrilled to hear that you and your fur-baby have had such an amazing experience with HICC Pet products. From the very first use of our Dog Anal Gland Wipes, it’s heartwarming to know you recognized the quality and care we put into every item.
We’re passionate about creating effective, eco-friendly, and gentle products that make grooming a breeze for both pets and pet parents. It’s wonderful to hear that our products have transformed your cleaning routine into a delightful experience for you and your little girl. Thank you for being part of our community! 💜💜💜
Great Communication!
Fast replies and answered all my questions and concerns
Date of experience: February 14, 2025
Reply from HICC Pet
We are truly grateful for your wonderful 5-star review! Your kind words inspire us to continue doing our best.💜🎉
Verified
Great products and fantastic customer…
Great products and fantastic customer service!
Date of experience: January 13, 2025
Reply from HICC Pet
We truly appreciate your wonderful feedback! It brings us great joy to learn that our team was able to provide you with a positive experience. Knowing that we made a meaningful impact on your day means so much to us. 💜
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Quick and Efficient Service!
Excellent customer service!
They handled my issue quickly and efficiently. Highly recommend!
Date of experience: January 21, 2025
Reply from HICC Pet
It brings us so much joy to know that your experience with our customer service was a great one. Your recommendation is invaluable to us, and please remember, we're just a message away if you ever need assistance again. 💖
Lost shipment
I recently placed an order which got lost in transit and I never received. After contacting customer service, they sent a replacement package via a different carrier. That order is still in transit. After contacting customer service asking when I would receive the package, they responded with a date and a $9.99 refund. I have to say, their customer service is GREAT!
Date of experience: December 14, 2024
Reply from HICC Pet
Thank you for your patience and support during this time, we're delighted to assist you! We truly appreciate the trust you place in our services and are committed to ensuring that your experience with us is as smooth and enjoyable as possible. 💞
Verified
It’s very easy to get to the pups back…
It’s very easy to get to the pups back teeth with this product.
Date of experience: December 12, 2024
Reply from HICC Pet
We’re delighted to hear your beloved pups enjoyed our Pet Dental Finger Wipes! It's wonderful to know that our product has made a positive impact on your pups' oral hygiene routine. Keeping your furry friends' teeth clean is essential for their overall health, and we're thrilled that our wipes have become a part of that process. If you have any questions or need tips on how to use them effectively, please don’t hesitate to reach out. We’re here to help you and your pups maintain those sparkling smiles!👍🐶✨
Great customer service!!!
Great customer service!!!
I was late receiving my package, after reaching out the customer service, they promptly reply to me and provided me with detailed follow ups! Really appreciated.
Date of experience: December 20, 2024
Reply from HICC Pet
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team. It means the world to us to know it made a difference for you. 💖
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Good Service
Service is really Amazing !!!They are really great handling my order,They also know how to treat the customer good,im very happy I order to this company ,thank you.
Date of experience: December 26, 2024
Reply from HICC Pet
We are truly grateful for your wonderful 5-star review! Your kind words inspire us to continue doing our best. Our mission is to provide exceptional service while making sure your beloved pet feels cherished and loved!💜🎉
Verified
Love these to clean paws
Love these to clean paws! Work awesome
Date of experience: November 11, 2024
Reply from HICC Pet
We're thrilled to know that our Deodorizing Pet Glove Wipes are just what you need! It's "pawfect" to keep your furry friend's paws clean! They're gentle and safe for cleaning your pet's face, ears, coat, and rear end too!🐶👍
Verified
Absolutely superb customer service!
Absolutely superb customer service! My order got held up due to Canada Post being on strike, and HICC Pet went the extra mile and resent my order via a different courier service at no additional charge. I was also told that if my original shipment ever did arrive, I was free to keep it! This is beyond excellent service! And their products are absolutely wonderful. I wish more companies were like this.
Date of experience: November 12, 2024
Reply from HICC Pet
We truly appreciate your kind words! Your feedback means a lot to us and inspires us to keep delivering the best service we can. If you have any questions or concerns, we're here to help, just reach out anytime! Your satisfaction is our top priority, and we want to make sure your experience with us is fantastic. 💜👍
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