heyabby.com Reviews 696

Satisfied with the help giving... Friendly and patient.

Date of experience: July 01, 2025

Bought the first abby box over a year ago. Some learning curve but not much and not difficult. Can only grow auto flowers without moving to a tent as anything else literally outgrown the box. We liked the ease and results so much eo now run 5 abby boxes in rotation keeping us in high quality bud. Growing doesn't get much easier. Add cal mag and fish shit to abby s chemicals fot best results. Temps and humidity handles by AI .

Date of experience: June 06, 2025

Fast and accurate answer. Very helpful. Thank you.

Date of experience: July 01, 2025

Date of experience: June 04, 2025

Kayla does not seem to care about the customers or is still very inexperienced.Further assistance is needed, please do me a favor and escalate this issue to technical support and try to do your job and read the messaging above. I started working with Celina having this escalated, I need an explanation as to why the box changed the lighting schedule from 18/6 to 12/12. You have been working there for some time now and seem to not care about your customers or are inexperienced. I would like to communicate with a supervisor please. I have been using this box for a couple of years now and this is a first. I have always used the auto mode for auto flowers and the lighting has always been 18/6. Now I just noticed that is switched to a 12/12 lighting schedule and changing from the vegetation stage at 18/6 to the flowering stage at a 12/12 lighting stage. Please have technical support let me know if the programing has been updated or is there something going wrong with the box.

Date of experience: June 29, 2025

Date of experience: June 30, 2025

The HeyAbby OG Pro comes with a built in UVB & IR diodes. I switched to Pro mode on the app so I can change the main light scheduler. I discovered there is no UVB or IR light scheduler.

I asked for them to have the app updated as in auto mode these are set to a hidden schedule. It took about 3x of misdirection from the HeyAbby support staff before they decided they will not add this feature which should have been included from the start and ended the conversation by saying they can't meet this demand.

Celina was trying her best to help me and my situation over the weekend. Then Monday came and I'm back with Kayla who has made it known that they won't do anything for me. Seems like they are mad at me for the negative reviews. I'd be glad to change the reviews for each if they resolve my problems appropriately.

(cameras malfunction by having a visible light during dark cycles and I was sent subpar nutrients, both of which they failed to replace or provide a solution for)

If you're reading this HeyAbby staff, you can still make it right and get the reviews changed. Until then, any problems I have will be voiced here, every time.

Date of experience: June 29, 2025

As always, great information and guidance from the Celine and the team! My plant just would not produce any flower, even with all the world class advice.

Date of experience: June 30, 2025

Date of experience: June 13, 2025

Great support, just have to wait a day or so but very helpful and complete. Good follow up and support ❤️

Date of experience: June 20, 2025

Celina was AMAZING again and assisted me. I had the issue narrowed down and Celina helped confirmed my suspicion and provided great information.

Date of experience: June 22, 2025

Hey Abby, customer service goes above and beyond to help customers what a great place would love to work there😁

Date of experience: June 21, 2025

What made my experience great was that the Heyabby Team always replied back in time with emails, They provided me replacement parts for my growbox.They are Respectful, and Good Customer Service. I Appreciate everything that you all do. If I ever had a question they would provide me with the information I needed, I've learned a lot with the Heyabby very easy to follow along with the Heyabby App and have your very first Grow. Thank you HeyAbby

Date of experience: June 21, 2025

Date of experience: June 21, 2025

I was fully prepared to buy what was clearly advertised on HeyAbby’s website as the “420 Pro Edition”, offered during their Father’s Day promo for $420. The product listing showed images, labels, and a name that all pointed to the upgraded “Pro” model — a strong value at that price point.

Before checking out, I sent a quick message to confirm specs. While waiting for a response, I noticed something strange: the product page changed. The “Pro Edition” label disappeared, the product image was swapped out, and all references to the Pro model were removed — but the $420 promotional price stayed the same. When I followed up, support told me the listing had been “updated,” that the Pro was no longer available, and that I should watch for future announcements if I was still interested.

This is a textbook bait-and-switch scenario:
• A more advanced product was clearly listed and promoted at a sale price.
• That product was quietly swapped out mid-promo, with no warning or clarity.
• Customers are left confused, and possibly purchasing a lower-tier product under false pretenses.

I ultimately didn’t complete the purchase — and honestly, I’m glad I caught it in time. It also made me question how the company operates overall. If a brand is willing to shift product claims without notice, it raises reasonable concerns:
• Will they be transparent about subscriptions, accessory costs, or auto-refills?
• Are consumables (like pods, nutrients, filters) being priced fairly, or will buyers get locked into high-margin refills?
• Is there fine print being buried elsewhere?

These are the kinds of concerns buyers deserve to know upfront. The way a company behaves before you purchase is usually a preview of how they’ll treat you after.

🚫 Proceed with caution. Document everything. Transparency and honesty matter — especially when selling high-priced home grow equipment that relies on long-term customer commitment.

-- -- -- -- UPDATE -- -- -- --
Responding to the HeyAbby reply.... For those out there who would like to verify this you can go to IMGUR and check out the screenshots under the images listed as YFavoZH (unfortunately I am unable to post the picture directly) but it is very clear.

Their response is also a total contradiction which only further supports my position... @HeyAbby so you claim that this price was never listed but are also blaming it on my browser cache. HOW COULD IT BE A BROWSER CACHE ISSUE IF YOU NEVER LISTED THIS PRICE?!?!?!?

Date of experience: June 17, 2025

Outstanding Customer Service – Even Without a current Subscription!

I had an issue with my Hey abby unit and was blown away by how fast and professionally their team responded. They resolved the problem in less than 24 hours and stayed in communication the entire time — all without an active subscription! That level of support is rare these days. The product itself is already amazing, but the service made me even more confident in my choice. Huge thanks to the Hey abby team — top-tier experience from start to finish!

Date of experience: June 17, 2025

Customer service and support resolved my issue expeditiously

Date of experience: June 15, 2025

The fact that employees are personable and seen to truly care about your experience with the product

Date of experience: June 15, 2025

Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg before flushing

Date of experience: May 28, 2025

The customer service that comes with the subscription is great and has helped solve my plant’s issues. Response came in after few hours which was accurate in the description.

Date of experience: June 02, 2025