I recently tried to order a double burner griddle. The order kept getting cancelled. I reached out to customer service who suggested I try a different card - which worked! I was impressed at the spe... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
As fire victims we’ve had a really hard year. Losing everything you love is worse than imagined. Hexclad and the team especially Jericho extended the kindest generosity to us. So as a cook getting my... See more
Company replied
Customer Service at Hexclad is beyond excellent and I use the word "beyond" as they go the extra mile to tend to a client's issue. They are professional yet friendly. Responses are "Speedy Gonzales".... See more
Company replied
Provided great assistance on how to remedy my issue with my 10" pan. Although, what was recommended did not work, their quick response in replacing my product was very welcoming. Thank you!
Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.3
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Assistance in product replacement…
Provided great assistance on how to remedy my issue with my 10" pan. Although, what was recommended did not work, their quick response in replacing my product was very welcoming. Thank you!
Date of experience: July 05, 2025
Advertisement
I've been very satisfied with my Experience
I've been very satisfied with my Hexcald products so far. I currently own the 10" pan, large sauce pan, the Chefs knife, Nakiri knife, 5" Utility and 3.5" Pairing knives. The knives look great, hold a good edge and are well balanced. The pans are easy to clean, cook evenly and are non-stick if you follow the directions on how to cook with them, you do need to cook at a lower heat setting than with other pans.
I had an issue where I mildly scratched my pan, I reached out to customer service and they promptly sent a replacement pan out without any hassle. They were prompt to reply as well.
Date of experience: July 06, 2025
Reply from HexClad
Hello there,
It’s always amazing to hear from passionate home chefs who are making the most of their HexClad cookware and cutlery. It sounds like you’ve built quite the collection, and we’re thrilled to be part of your kitchen journey.
We’re especially happy to hear that both your knives and pans have been living up to expectations. It means a lot to know that our cookware is helping you cook with confidence and ease.
We also really appreciate you mentioning your experience with our customer service team. While we’re sorry to hear about the scratch on your pan, we’re glad we could make things right quickly and without hassle. Your satisfaction is what drives us, and we’re always here to support you.
If you ever need anything at all, don’t hesitate to reach out again.
Kareen R. - HexClad Support
NEVER enter your mobile phone number
NEVER enter your mobile phone number!
I have been bombarded with text messages over the past 3 months despite replying with the required "stop" on every one of them and despite 3 requests via customer service. Not a professional organisation and happy to use spam.
Date of experience: July 05, 2025
Reply from HexClad
Hello Duncan,
We sincerely apologize for the inconvenience and frustration you've experienced. We understand how disruptive unwanted messages can be. Please rest assured that this matter has now been taken care of, and you will no longer receive further messages.
Thank you for your patience, and again, we’re very sorry for the trouble caused.
Kareen R. - HexClad Support
The customer support team is best in…
The customer support team is best in helping the customers and Raider as well as Emill helped to resolve the issue.
Date of experience: July 05, 2025
Reply from HexClad
Hello Aman,
We’re beyond happy to hear that Raider and Emill were able to step in and take great care of you. We’re proud to have such a dedicated support team that truly goes the extra mile to make sure our customers feel valued and supported.
Your kind words mean the world to us, and we’ll be sure to pass along your appreciation to both Raider and Emill—they’ll be thrilled to hear it!
If you ever need anything else, we’re just a click away at https://hexclad.com/pages/contact.
Thanks again for choosing HexClad and for being part of our community. We’re lucky to have you!
Kareen R. - HexClad Support
I recently tried to order a double…
I recently tried to order a double burner griddle. The order kept getting cancelled. I reached out to customer service who suggested I try a different card - which worked! I was impressed at the speed of their response, particularly since this was on 4th of July weekend! Kudos to customer service!
Date of experience: July 05, 2025
Reply from HexClad
Hello Mary Jane,
We’re so sorry to hear your order ran into trouble, but we're thrilled our customer service team was able to help get things sorted, especially during the busy 4th of July weekend.
We truly appreciate you taking the time to share your experience. Feedback like yours helps us keep improving, and it's incredibly rewarding to hear when our team makes a difference.
If you ever need anything else, don’t hesitate to reach out at https://hexclad.com/pages/contact — we’re always here to help.
Thank you for choosing HexClad — we’re excited for all the delicious things you’ll cook up on that double burner griddle!
Kareen R. - HexClad Support
Advertisement
Impressive customer service
I am so impressed with the customer service I received when I submitted a warranty request. Even though it is a Saturday during a holiday weekend, representatives were getting back to me via email immediately and quickly helped me resolve my issue. They even were able to find my order number for me when I realized I had deleted it. I was very pleased with the entire experience.
Date of experience: July 05, 2025
Reply from HexClad
Hello Kimberly,
There’s nothing better than hearing that our team could turn a potentially stressful situation into a smooth, positive experience especially on a holiday weekend.
We know how important it is to get quick, helpful support when you need it most, and we’re so glad our team could step in, track down your order, and get everything resolved for you without delay. That’s exactly the kind of service we aim to deliver every time.
Should you ever need anything else, we’re just a message away at https://hexclad.com/pages/contact.
Thank you so much for choosing HexClad — and for taking the time to share your experience. We truly appreciate you!
Kareen R. - HexClad Support
Love these pans!!
I have purchased several HexClad pots and pans. I absolutely love them! Cooking has never been more fun. I also love being able to use metal cooking utensils once again. It feels good to get rid of toxic plastic utensils at last! These pans are also a breeze to clean. I highly recommend them!
Date of experience: June 30, 2025
Reply from HexClad
Hello Theresa,
There’s nothing better than cooking becoming fun again!
Thank you so much for your kind words and for being such a loyal member of the HexClad family. We love hearing that you’re enjoying your pots and pans.
If you ever need a hand or have questions, feel free to reach out anytime at https://hexclad.com/pages/contact. We’re always here to help.
Thanks again for choosing HexClad and sharing your enthusiasm with us!
Kareen R. - HexClad Support
I paid over $200 for this and in the…
I paid over $200 for this and in the first week the bottom bowed out and it doesn’t live up to being non stick. Absolutely shocked at the poor quality of this product. DONT BUY!!!!!
Date of experience: July 01, 2025
Reply from HexClad
Hello there,
Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve experienced with your HexClad cookware.
In an effort to increase rigidity, each one of our products is designed with a slightly raised center. Each one of our cookware has a different level/ degree of convexity based on its size. This design is intentional and is the result of years of perfecting our product to avoid warping, something that you might see in other cookware that you may have purchased in the past.
We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any further questions or concerns, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're here to help.
Kareen R. - HexClad Support
The warranty claim was promptly…
The warranty claim was promptly resolved. I got my first response within few minutes of submitting the claim. Patrick was prompt and helpful. It took me more time to write this review than submitting the claim.
Date of experience: July 04, 2025
Reply from HexClad
Hello there,
Thank you so much for taking the time to share your feedback. We’re incredibly happy to hear that Patrick was able to assist you quickly and effectively. We know how important it is to get timely support, and it's great to know we delivered when it mattered.
If you ever need anything else or have questions down the road, don’t hesitate to reach out to us at https://hexclad.com/pages/contact!
Thanks again for choosing HexClad. It means the world to us to have you in the HexClad family!
Kareen R. - HexClad Support
Advertisement
Ordered a pan and still waiting three…
Ordered a pan and still waiting three weeks later. Will be returning as soon as it arrives.
Date of experience: July 04, 2025
Reply from HexClad
Hello Rory,
We’re so sorry to hear about the delay with your order, that’s definitely not the experience we want for our customers. We’ve initiated a request for your order information so we can look into this right away and help resolve it as quickly as possible.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Kareen R. - HexClad Support
These are the pots and pans
These are the pots and pans I have ever owned. Books evenly and a breeze to clean up.
Date of experience: June 25, 2025
Reply from HexClad
Hello Bunny,
Thank you so much for the kind words. We’re thrilled to know your HexClad cookware is delivering on even cooking and easy clean-up — two things we take great pride in. It means the world to us that you’re enjoying the best pots and pans you’ve ever owned!
If you ever need anything, have questions, or just want to share more kitchen wins, feel free to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen R. - HexClad Support
Warranty Service
Jericho was an excellent help in assisting me in the warranty process!!
Date of experience: July 03, 2025
Reply from HexClad
Hello Irma,
Thank you so much for taking the time to share your experience. We’re truly grateful for your feedback and are so glad we could make things a little easier for you. If you ever need anything else or have more questions down the road, don’t hesitate to reach out to us at https://hexclad.com/pages/contact — we’re always here to help.
Thanks again for being a part of the HexClad family. We appreciate you!
Kareen R. - HexClad Support
Patrick made it so simple to exchange a…
Patrick made it so simple to exchange a product I was having trouble with. It is so great to get good customer service these days. Refreshing really!
Date of experience: July 03, 2025
Reply from HexClad
Hello Dawn,
It’s amazing what a smooth exchange and a little kindness can do. Thank you for sharing your experience with us!
We’re so glad to hear that Patrick made things easy and hassle-free for you. Your satisfaction is always our top priority, and stories like yours keep us motivated to go the extra mile.
If you ever need anything else, we’re just a click away at https://hexclad.com/pages/contact.
Thanks again for being part of the HexClad family! We truly appreciate you!
Kareen R. - HexClad Support
Advertisement
Fire victims
As fire victims we’ve had a really hard year. Losing everything you love is worse than imagined. Hexclad and the team especially Jericho extended the kindest generosity to us. So as a cook getting my favorite pans back meant so much to my wife and I. What an awesome company!!!
Date of experience: July 03, 2025
Reply from HexClad
Hello Marc,
We can’t begin to imagine the heartbreak of losing everything, but we’re incredibly honored to have been able to offer even a small moment of comfort during such a difficult time. Knowing that getting your favorite pans back brought a bit of warmth and familiarity to your kitchen means more to us than you know. Jericho and the entire HexClad team send you and your wife our heartfelt gratitude and best wishes as you continue to rebuild.
Please remember, we’re always here for you. If there’s ever anything you need, don’t hesitate to reach out at https://hexclad.com/pages/contact.
Thank you for choosing HexClad — and for letting us be a part of your journey back to the joy of cooking.
Kareen R. - HexClad Support
Excellent Customer Service
I have the pots and pans as well as knives and salt and pepper grinder. I had an issue with my salt grinder that was addressed promptly by Patrick. He was amazing and took very good care of me. I highly recommend all of the HexClad products!
Date of experience: July 03, 2025
Reply from HexClad
Hello Melissa,
We’re thrilled to hear you’re loving your HexClad cookware and cutlery, and we’re especially happy that Patrick was able to take great care of you when your salt grinder needed attention.
We truly appreciate you taking the time to share your experience. Your feedback means the world to us, and we’re always here to ensure your kitchen stays running smoothly. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact — we’re just a message away.
Kareen R. - HexClad Support
Outstanding customer service and after…
Outstanding customer service and after sales care. Brilliant product. Disappointed when it scratched and in less than 24 hours they sorted a replacement. Amazing service. Excellent pans. I wouldn’t hesitate to recommend Hexclad.
Date of experience: June 30, 2025
Reply from HexClad
Hello Janice! Thank you so much for your kind words and for sharing your experience with our customer service team! We’re thrilled to hear that we could quickly resolve the issue and that you’re enjoying your HexClad pans.
If you ever need assistance in the future, please don’t hesitate to reach out at https://hexclad.com/pages/contact. We’re always here to help.
Kareen R. – HexClad Support
Incredible customer service
Incredible customer service, Jericho dealt with my issue in a quick timely matter. Don't bother buying cookware anywhere else, Hexclad is far superior.
Thankyou!
Date of experience: July 03, 2025
Reply from HexClad
Hello John! Thank you so much for your wonderful feedback! We're delighted to hear that Jericho was able to assist you quickly and effectively.
If you ever need anything, please don’t hesitate to reach out at https://hexclad.com/pages/contact.
Kareen R. – HexClad Support
Advertisement
Claims process was smooth
Patrick was helpful in starting the claim process. Great response times as well.
Date of experience: July 03, 2025
Reply from HexClad
Hello Jon! Thank you for sharing your experience! We’re glad to hear that Patrick was able to assist you promptly and that the claims process was smooth.
If you need any further assistance, please don’t hesitate to reach out at https://hexclad.com/pages/contact.
Kareen R. – HexClad Support
Great cookware and great service.
Transcription: I purchased a full set of Hexclad pans in May 2025.
I love all of my pans. They have made cooking a pleasure. They hold heat evenly. They are super easy to clean. I look forward to many years of using my pans.
I recently contacted Service to ask about a discount and how to apply it to my next purchase. I received a response within a day along with a completed invoice and a link to complete the purchase.
The Service staff were more than helpful, courteous, and efficient.
Date of experience: July 02, 2025
Reply from HexClad
Hi Claire! Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear how much you’re enjoying your HexClad cookware and that they’ve made cooking more pleasurable for you. We’re also glad our Service team could assist you promptly and efficiently with your discount and purchase.
If you ever have any questions or need further assistance, please don’t hesitate to reach out at https://hexclad.com/pages/contact.
Kareen R. – HexClad Support
Excellent Service
I was having an issue getting my discount and Billy worked with me to create a custom invoice adding in the discount. He was very kind and timely and worked with me to get the best deal on my cookware. I love hexclad and have nothing but good things to say about the cookware and the customer service!
Date of experience: July 02, 2025
Reply from HexClad
Hello Megan,
Thank you so much for taking the time to share your experience. We're thrilled to hear that Billy was able to assist you promptly and kindly with your discount and custom invoice. We know that every detail matters, and we're proud to have a team that goes the extra mile to make things right.
It means the world to us that you not only love your HexClad cookware, but also felt supported throughout your experience. That's exactly what we aim for—exceptional products backed by equally exceptional service.
If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always here to help.
Thank you again for choosing HexClad and for being part of our cooking family. Happy cooking!
Kareen R. - HexClad Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.