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Review summary

Most reviewers were somewhat happy with their experience overall. Customers have expressed mixed feelings regarding their orders. While some appreciate the selection of straps and report timely shipping, others have encountered issues with the product not fitting their watch correctly. There are also some complaints about the quality of the products, with a few consumers believing that the straps are not worth the price. The opinions on product quality appear to be divided, as there is no strong consensus among reviewers. Some customers praise the quality and fit of the straps, while others express disappointment, claiming the products are cheap and not as advertised. A number of consumers reported negative experiences with the delivery service and refunds, with some alleging that the company engages in dropshipping of low-quality products from China, rather than offering Swiss-made items as advertised.

Based on reviews, created with AI

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a strap for my Rolex Airking. The strap took 2 weeks to arrive. Upon fitting it would seem the strap does not fit my watch. Helvetus offered a replacement for a different strap blaming the... See more

Rated 5 out of 5 stars

I needed to replace the bracelet that came with my watch for a more adjustable strap. I ordered the strap, it came within 2 weeks. Fit the watch perfectly and has made wearing the watch a much more c... See more

Rated 1 out of 5 stars

Unfortunately i ordered before i checked reviews on trustpilot. The straps came from Ali-express/china and was in cheap quality. Don’t buy.

Rated 5 out of 5 stars

I purchased a mesh strap for my seamaster, I am so pleased with the quality and the price, a lifetime warranty is also major bonus but it’s that well made I can’t believe it won’t last Thank you ve... See more


Company details

  1. #102 of 104 best companies in Fashion Accessories Store
  2. #4 of 4 best companies in Clock Watch Maker
  3. #46 of 47 best companies in Watch Store

Written by the company

Online Based Company. Advisory company in Onlineshopping.


Contact info

2.8

Average

TrustScore 3 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

A stylish but comfortable strap

I needed to replace the bracelet that came with my watch for a more adjustable strap. I ordered the strap, it came within 2 weeks. Fit the watch perfectly and has made wearing the watch a much more comfortable experience.
In short, a pleasure to deal with and the strap looks great

Date of experience: May 04, 2025

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Rated 1 out of 5 stars

I ordered a strap for my Rolex Airking

I ordered a strap for my Rolex Airking. The strap took 2 weeks to arrive. Upon fitting it would seem the strap does not fit my watch. Helvetus offered a replacement for a different strap blaming the watch itself and not the strap citing that it was the correct strap. I questioned whether they has sent the strap for the previous Airking model.
Overall a poor customer services department and after many emails and time wasting I am now sending the strap back for a full refund.
I would not recommend this company!

Date of experience: June 30, 2025

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Rated 5 out of 5 stars

Solid experience

I ordered a hard to find screwdriver, for a specific watch, from Helvetus. Shipping was prompt and everything was delivered as promised.

Date of experience: April 21, 2025

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Rated 5 out of 5 stars

Quality quality quality!

I purchased a mesh strap for my seamaster, I am so pleased with the quality and the price, a lifetime warranty is also major bonus but it’s that well made I can’t believe it won’t last

Thank you very much Helvetus!!

Date of experience: May 23, 2025

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Rated 5 out of 5 stars

Cartier replacement strap

I ordered a rubber replacement strap for my Cartier Santos and it was terrific. Timely shipping, fit perfectly and has the look and quality I was looking for with my Cartier watch. Will use them again

Date of experience: March 27, 2025

Rated 1 out of 5 stars

DO NOT BUY FROM THEM. ITS A SCAM!!!!

This company is just drop shipping low quality straps from AliExpress. DO NOT BUY FROM THEM. ITS A SCAM!!!! They are making out they are a premium Swiss brand selling aftermarket straps when in fact they are dispatching directly from China. I paid over £100 for a strap that’s £30 on AliExpress. They want you to pay a 25% restocking fee to return the item and return shipping is at your expense after they have scammed you. AVOID AVOID AVOID.

Date of experience: June 23, 2025

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