Miguel initially I spoke with and he gave clear no strings attached guidence to resolve my situation. After I acted on what he said I now am working with Gab to fully eliminate the late payment that's... See more
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My onboarding experience with Wel Adane was awesome! He explained everything so clearly and asked if I understood everything. He allowed me to ask questions when needed and assured I was in great hand... See more
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My onboarding experience was very good and Gab explained everything very well and asked me if I had any questions. He made sure I understood the process of the services. Looking forward to my success.... See more
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The people are very polite and informative. They explain everything in detail and answer and questions you may have. They are very knowledgeable and make you feel very secure and hopeful.
Company details
Written by the company
Helping Hands Financials was established in 2019. We are a fully remote company based in Miami, Florida. Helping Hands Financials provides credit counseling and tax preparation services with a long history and track record of success. Throughout our history we have transformed the lives of over 14,000 individuals. Our approach focuses on a close knit experience with our staff and clients. No matter if it is credit or taxes, you’ll be paired with a Success Manager where you will have a coach directly available to you who is intimately knowledgeable about all of the ins and outs of your personal situation. With our credit repair services, you will also gain access to our masterclass which teaches you what we do to help repair your credit, what you need to do to build your credit, and how to stay well above the 700 credit mark LONG TERM. Our credit repair program establishes a partnership where you work alongside your Success Manager for the whole length of the program to build your credit while we clean up the inaccuracies on your credit report. Working with Helping Hands Financials has changed thousands of people’s lives, and we KNOW we can change yours for the better as well.
Contact info
218 NW 24th St, 2nd Floor, 33127-4324, Miami, United States
- 210-791-7433
- support@helpinghandsfinancials.com
- helpinghandsfinancials.com
4.9
Excellent
424 reviews
Replied to 88% of negative reviews
Typically replies within 1 month
Great experience
The people are very polite and informative. They explain everything in detail and answer and questions you may have. They are very knowledgeable and make you feel very secure and hopeful.
Date of experience: July 07, 2025
First class service
Very user friendly, informative team members that provide a sense of comfort with sensitive information!
Truly professional
Date of experience: July 07, 2025
Reply from Helping Hands Financials LLC
Thank you so much, Charles! We're grateful for your kind words. It means a lot to know you felt comfortable and supported throughout the process. We're committed to providing professional, secure, and informative service every step of the way!
Reply from Helping Hands Financials LLC
Thank you so much, Stephen! We’re glad to hear your experience was thorough and informative. We’re here every step of the way and excited to help you on your credit journey!
I am fairly new to these processes,but…
I am fairly new to these processes,but trusting a 50/50 engagement with the team. I rated a 4 star review, only because I am fairly new to this and need my minds comprehension to catch up with your tutelage. I'm excited to learn as much as I can to get my credit portfolio to the best level as I can....Gab and Kevin have been very informative and polite, along with patient with me, and I am pleased and impressed with their knowledge concerning these matters....
Thank you very much for this opportunity to work with you....
Date of experience: July 07, 2025
Reply from Helping Hands Financials LLC
Thank you so much for the thoughtful review, Tim! We're truly honored to be part of your credit journey. It’s completely understandable to feel like you’re still catching up—credit repair is a process, and we’re here to support you every step of the way. We're glad to hear that Gab and Kevin have been helpful and patient. We’re excited to keep working alongside you and can’t wait to see your progress. Let’s keep building together!
Honest review from Previous Sales Staff Member of HHF
I started working at Helping Hands Financials end of December 2024 as a sales representative. The starting pay was potential earnings to make minimum $120k a year. They also work on your credit for free. Amazing perk and I am sure they had good intentions. I committed to unpaid training as a 1099 contractor and worked my way up to closing about 50 clients a month. They want the sales people to close minimum 60 clients a month which I never reached that goal for the length of time I worked there but I also didn’t have more than 65 face to face consultations in a month.
In February, I noticed they removed 1 charge off all 3 reports out of about 22 negative items. Right after that removal it showed up as debt collection in my reports. And that is fine because that is the nature of bad debt and credit reporting. From March onward I noticed that other clients were reaching out to me about negative items that are still reporting on the 3 credit bureaus but they are being told by HHF that it was deleted off their reports based off credit hero score or their internal software updates.
I was not aware of these inconsistency’s with the service until several clients approached me with the concerns then I started to look deeper and verified that the items are still reporting even after 2 months of updates. I lost confidence in the company when I saw that clients were not getting results of negative items deleted off their reports and I was told they were working on it and had to wait for reports to update. I brought the concern to management they terminated me from the company about 2 weeks later. They might reply back to this post rebutting that they removed more negative items than I stated but they are lying because they are not verifying with the actual credit bureaus.
RECOMMENDATIONS: do it yourself
Date of experience: June 13, 2025
Very Thorough
The experience overall has been very thorough and easy to follow. Wel has been amazing!
Date of experience: July 03, 2025
Reply from Helping Hands Financials LLC
Thank you for the wonderful feedback! We're glad to hear that your experience has been smooth and easy to follow. Huge shoutout to Wel for doing an amazing job—he’s truly dedicated to supporting our clients every step of the way. We're excited to continue this journey with you!
My onboarding experience was very good…
My onboarding experience was very good and Gab explained everything very well and asked me if I had any questions. He made sure I understood the process of the services. Looking forward to my success.
Date of experience: July 03, 2025
Reply from Helping Hands Financials LLC
Thank you so much, Angela! We're thrilled to hear you had a great onboarding experience. Gab is passionate about making sure every client feels confident and informed from day one. We're excited to be part of your journey—here’s to your success ahead!
Very good customer service!
Date of experience: July 03, 2025
Reply from Helping Hands Financials LLC
Thank you so much, MC! We're happy to hear you had a great customer service experience. Our team is here to support you every step of the way—let’s keep working toward your goals together!
They explained what to expect and they…
They explained what to expect and they were very clear doing it the rep did a great job
Date of experience: July 03, 2025
Reply from Helping Hands Financials LLC
Thank you so much, Norman! We truly appreciate your kind words. We’re glad to hear that everything was clearly explained and that you had a great experience with your rep. We’re excited to be part of your credit journey and look forward to helping you see results!
Great Communication
Everything was explained in great detail and all.my questions were answered.
Date of experience: July 03, 2025
Reply from Helping Hands Financials LLC
Thank you so much for the kind words, Paul! We’re happy to hear that everything was explained clearly and your questions were answered. We're excited to support you throughout this journey — we’re just getting started!
Reply from Helping Hands Financials LLC
Thank you so much, Christi! We’re glad to hear you found the experience informative and helpful. We're excited to be working with you on your credit journey! Let us know if you ever have any questions — we're here for you every step of the way.
Truthfully and trustworthy
They were truthful about the situation and the process. They answered questions that I had. I recommend this company to anyone
Date of experience: July 03, 2025
Reply from Helping Hands Financials LLC
Thank you so much for the kind words, Matt! We’re glad to hear you felt supported and informed throughout the process. It means a lot that you’d recommend us — we’re excited to be on this journey with you!
5 Stars
So far, I am just impressed with Helping Hands all around. Gab was very helpful in getting me set up and answering all my questions. I'm excited for the results!
Date of experience: July 01, 2025
Reply from Helping Hands Financials LLC
Thank you so much for the kind words, Kim! We're thrilled to hear you're impressed so far. We’re just as excited to walk this journey with you and can’t wait for you to see the results ahead. Let’s do this together! 💪
Scam Alert- Don’t Fall for the Hype
Stay far away from this company. They ask for reviews early on just to boost their ratings. They told me they would freeze my records with a secondary bureau called LexisNexis, but when I called LexisNexis myself, I learned the truth they have nothing to do with your actual credit scores. They don’t report to or update the main credit bureaus Experian, Equifax, and TransUnion, which are the ones that really matter. LexisNexis is just a data aggregator used for background checks, insurance, and identity verification not credit scoring.
I signed up in April 2025. Their first report showed a score increase, but that was from actions I took before joining not their work. They claimed they had sent dispute letters, but none of that ever happened.
Their dashboard shows no real progress, and when I asked questions, they just pointed me to a third party instead of giving straight answers. They told me 5 items had been deleted, but after waiting and following up multiple times, I was eventually told they couldn’t even retrieve that information. I had to constantly follow up just to get basic updates, they never followed through unless I pushed for it.
They also pushed me to leave a glowing review right after onboarding, long before I had any chance to see real results. After three months, I can honestly say nothing has been done that I couldn’t have done myself. This company isn’t worth your time or money.
Don’t be fooled by the 5-star reviews they mostly reflect the sign-up experience, not actual results. Protect yourself and look elsewhere.
**UPDATE
As you can see, they responded not only to my review but also to all the negative ones. Who exploits customers' private information like this? Their responses are scripted and will try to cover up customers honest review. I have voicemails proving they couldn’t provide the information they claim is in their so-called “training materials.” Their documentation and training modules are fake. I’ve repeatedly asked why their information doesn’t match their so called provided module and the third-party reporting tool they asked me to pay for.
They’re not accredited by the Better Business Bureau and lack credibility with recognized credit repair organizations. A quick search shows they have no BBB backing and no certification from industry associations. I also have multiple texts and recorded communications showing their instructions to “just review.” Of course, they say “no pressure,” but the algorithm behind this is clear more five-star reviews make them look better.
Additionally, the contract states they will not charge my card without my authorization. I never consented to any payments. I did not give permission to process charges, and I will be disputing this.
Please, anyone reading this know exactly what you’re signing up for. Don’t fall for this scam company that will find any excuse to take advantage of customers while claiming they’re here to help. I do plan to share my awareness so you don’t fall for their scams.
Date of experience: June 29, 2025
Reply from Helping Hands Financials LLC
Hi Pang! Thank you for your feedback. We’re truly sorry to hear you’re disappointed. We’d like to address the concerns you raised and clarify the steps we’ve taken on your behalf. Transparency is something we take seriously and we’re committed to providing a fair and honest response.
1. YOUR ENROLLMENT & DISPUTE PROGRESS: You officially enrolled in April 2025, and at this point, we've only completed ROUND 2 of the dispute process. As we clearly explained during your onboarding call, credit repair is a multi-phase process and results vary depending on the complexity of the credit file. We also set expectations that SIGNIFICANT PROGRESS IS TYPICALLY SEEN BETWEEN ROUNDS 4 - 6. You're still early in the program, and it's not unusual for deletions or score movement to be limited at this stage. The full benefit of the process often unfolds over time, especially when paired with the financial strategies we provided in the Masterclass.
2. REGARDING THE 5 DELETIONS MENTIONED, that reference came from a dispute PDF that was mistakenly attached. We want to clarify that in the message we sent, we never claimed deletions had occurred. The attachment was included in error, and it’s not our current policy to send out these PDFs at this stage of the program. We take full responsibility for that and are addressing it internally to ensure accuracy moving forward.
3. SECONDARY BUREAUS & LEXISNEXIS FREEZE: We educated you on the importance of freezing secondary bureaus like LexisNexis, even though they don’t report credit scores. These agencies aggregate public records used by the major bureaus for verification. Freezing them is a PREVENTIVE STEP to stop previously deleted items from being reinserted. We submitted the freeze request and SENT YOU A SCREENSHOT confirming it. We also clarified that LexisNexis WILL SEND YOU A CONFIRMATION LETTER, or request more documentation if needed—which we are happy to help provide.
4. DISPUTE ACTIVITY & COMMUNICATION: We SENT YOU A LIST OF THE NEGATIVE ITEMS we were actively disputing and followed the STANDARD 35-DAY DISPUTE CYCLE (30 days for bureau investigation and 5 days for mail processing). When you declined phone calls from your Success Manager, we respected your preference & continued sending updates via email. Every step taken on your case was DOCUMENTED AND COMMUNICATED in writing.
5. CREDIT SCORE INCREASE & EXPECTATIONS: While your early score improvement may have been influenced by actions you took before enrolling, that doesn’t mean no work was done on our part. We’ve been consistently processing disputes and escalating items based on bureau responses. We also emphasized that the FIRST FEW ROUNDS DON'T ALWAYS PRODUCE IMMEDIATE DELETIONS, which is why we encourage clients to stay the course.
6. REGARDING THE REVIEW INVITATION AFTER ONBOARDING: We understand your concern about being asked to leave a review early in the process. As we clarified during your onboarding, this invitation is meant to reflect your INITIAL EXPERIENCE—including communication, clarity of the program, and how well your questions were answered—not your results just yet. It’s part of how we collect early feedback to improve how we onboard clients. Many of our 5-star reviews do reflect this initial interaction, and we encourage clients to update or add reviews later as their results come in. NO ONE IS REQUIRED OR PRESSURED TO LEAVE A REVIEW, and the intention has never been to mislead—it’s to gauge how well we’re setting up new clients for success.
We understand the frustration that can come from slow or minimal changes early in the process, but we remain committed to seeing your program through with integrity, transparency, and personalized support.
Let us know if you have any questions or if you'd like us to continue assisting you in the next stages. We're here for you.
My onboarding experience with Gab was…
My onboarding experience with Gab was informative, thorough, and timely. Gab answered my questions and explained any concerns I had. I’m looking forward to collaborating on improving my credit situation.
Date of experience: July 01, 2025
Reply from Helping Hands Financials LLC
Thank you so much for your kind words, Tiya! We’re thrilled to hear that your onboarding experience with Gab was informative and thorough. We're excited to partner with you on your credit journey and can’t wait to see the amazing progress ahead. Welcome to the Helping Hands Financial family!
Helping hands take the time to explain…
Helping hands take the time to explain step by step what's the process making you feel like family asking me questions and taking the time to listen I am happy with my decision to become part of this family.
Date of experience: June 30, 2025
Reply from Helping Hands Financials LLC
Thank you so much for the kind words, Gilfredo! We’re truly grateful to have you as part of the Helping Hands family. It means a lot to know you felt heard and supported — that’s exactly the experience we aim to provide. We're excited to be on this journey with you!
I love that GAB broke down the details…
I love that GAB broke down the details for me. GAB was very informative when it came to discussing details.They started working on my credit immediately. We definitely had a good conversation today.
Date of experience: June 27, 2025
Reply from Helping Hands Financials LLC
Thank you so much for your kind words, Monica! We're happy to hear that everything was clearly explained and that you had a great experience getting started. Our team is excited to work with you and support you every step of the way on your credit journey!
My experience was Amazing
My experience was Amazing, Gab was pleasant to speak with,knowledgeable and made me feel comfortable.
Date of experience: June 26, 2025
Reply from Helping Hands Financials LLC
Thank you so much for your kind words, Robert! We're so glad to hear your experience was amazing and that you felt comfortable and supported throughout the process. It truly means a lot — we're excited to continue helping you reach your credit goals!
Wonderful professional encouraging and…
Wonderful professional encouraging and guiding me through the process
Date of experience: June 26, 2025
Reply from Helping Hands Financials LLC
Thank you so much, Irma! We're truly grateful for your kind words. It means a lot to us to know you felt encouraged and supported throughout the process. We're excited to keep guiding you toward your credit goals!
Great Great Great service
Great Great Great service. Gab answered all my questions.
Date of experience: June 26, 2025
Reply from Helping Hands Financials LLC
Thank you so much for the awesome review, LT! We're glad to hear you had a great experience and that all your questions were answered. We're excited to be part of your credit journey!
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