Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Company details
Information provided by various external sources
Create an account or log in to Instagram - A simple, fun & creative way to capture, edit & share photos, videos & messages with friends & family.
Contact info
94025, Menlo Park, United States
- help.instagram.com
2.7
Poor
10 reviews
Advertisement
Restricting accounts for no reason whatsoever
Overall I enjoy IG... or rather, I used to. For whatever unknown reason (I did not break any of the Community Guidelines), they've restricted my account and are automatically deleting all my posts, stories, and reels. I am restricted from following anyone, commenting on anything... my account is pretty much non-functional (and this impacts my professional, business account as well). I have contacted IG support dozens of times via the app and by email; zero response, zero explanation. Allegedly you get some explanation why they would take such measures, but all I keep getting is "we are restricting your account because you may have violated some of our Community Guidelines".... and then nada; appeal after appeal goes into a black hole... Frustrating.
Date of experience: April 29, 2025
A company that seriously HAS NO idea of…
A company that seriously HAS NO idea of what customer service is. NO follow up, NO care towards its users.
Date of experience: March 14, 2025
Very disappointed in the help service…
Very disappointed in the help service provided from Instagram. They don't care to help their users when we are struggling to access our accounts. They don't have any care for the users.
Date of experience: February 18, 2025
I’m not getting any help to login to my…
I’m not getting any help to login to my account just keep going round in circles without the same issue being solved
Date of experience: January 18, 2025
Advertisement
Censorship on the plateform
Really disappointed about the plateform's policy.
My last comment (I asked chatGPT how many elephants Botswana had and he said they had between 130,000 and 150,000. So what's 40,000 to him? Danm! This man is really serious!) on a post saying that the president of Botswana had threatened to send them 40,000 elephants was deleted on the platform, as it would go against the guidelines.
Since when does the platform forbid commenting on the buddies of accounts you follow? It looks a lot like censorship, and it's not the first time my comments have been removed even though they didn't offend anyone or violate any guidelines.
Date of experience: April 04, 2024
Is this your company?
Claim your profile to access Trustpilot’s free business tools and connect with customers.
Get free accountThe Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.