Landing Reviews 2,759

Overall, we had a good stay. The condo itself was comfortable. The air worked well and the beds were comfortable. We would stay again.

The check-in was confusing, not only require the use of an app, but also requiring knowledge of how to access instructions within the app. A quick paragraph email to explain how to use. The app would've been appreciated. There is no ice. The ice machine in the freezer doesn't work and there are no ice trays.

There is quite a bit of rust buildup. The oven burners, kitchen sink, some light fixtures, and the bathroom fixtures have rust buildup. Some of this would be easy to fix.

We stayed for six nights. It would've been nice to have four towels for two people. The second person was my child. There was no extra linens or pillows to put him on the couch. We had to borrow some from friends. We also had enough coffee and laundry soap for a couple of nights, but not six nights. Again, this would be an easy fix.

The pictures of the pool are very misleading. It is a nice pool, but the pictures don't match the pool. In addition, we were really excited to have a pool table, but there was no pool table. Again an easy fix to update the pictures to this facility.

Date of experience: July 02, 2025

The property was great. Everyone was very friendly and helpful. The area around the property was also perfect , HEB across the street, chain restaurants close including Chipotle, McDonald’s and Starbucks. Roger the Area Manager was helpful and prompt with communication.

Date of experience: July 04, 2025

I live in the Akin Golden Triangle. The sales team of Landing was very difficult to work with as information and pricing kept changing. I had to call almost every day for over a week before I could finalize the apartment due to an incompetent sales team. However, when I finally reached the property manager from Landings side named Anne, she took great care of me and has been a great communicator as I arrived to a gorgeous apartment in a great building. I love how Landings furnished the apartment. The unit was very clean, and I have been thrilled here. While there is a lot of construction surrounding the building, the building itself is extremely quiet and I don’t hear the construction at all. This was something that I was concerned about before moving in because I work from home, but it has truly not been a problem. I’m even thinking about extending my 2 1/2 month lease. The location is top notch and great for dog owners, such as myself. I am extremely happy now that I have arrived in the building!! Anne has continued to be super communicative through my move in and after. My recommendation is to stop communicating with the Landings sales team and connect with the Landings property manager.

Date of experience: June 26, 2025

I have had a pleasant experience using Landing… until I didn’t. I came home after being out all day, went to unlock my door, and nothing happened. No light, no numbers to type in a code, absolutely nothing. I tried deleting the app and redownloading it per instructions I found online and nothing seemed to work. I ended up calling and talking to a woman named Isabel who said the battery was out on my lock and that she would figure out what to do and call me back. I was told there would either be someone coming out or they would send me information to have me stay in another unit that night. This happened around 4:00pm and I heard absolutely nothing from them. I ended up having to pay to get all my nightly essentials from the store and had to stay the night at a hotel next door. EXTREMELY unprofessional. The next morning I contact them again and was sent a door code… which baffled me considering I said the battery was out and I couldn’t even type in an access code. I contacted them at 6:00 and finally at 7:30 they sent a local locksmith out. The locksmith said he could not fix the lock and he ended up calling Landing who told the locksmith to break the lock and replace it with the original deadbolt, which keep in mind was not anywhere to be found in the apartment. The locksmith ended putting a new lock on my door and gave me the keys. Landing did absolutely nothing to help the situation, except call a locksmith 14 hours after my original complaint, which if I would have known that was the solution they were going to offer me I would have called a locksmith myself last night. I am repulsed by the behavior of this company and to top it all off, nobody has called me to check and make sure everything was okay. My piece of advice to you? Go with AirBnB cause Landing doesn’t care about your wellbeing whatsoever.

Date of experience: June 23, 2025

Love the place, the staff is very helpfull!

Date of experience: June 24, 2025

Absolutely unacceptable experience. I arrived after a 26-hour drive to find an apartment that was not only disgusting but clearly not cleaned before my arrival. There was a moldy very stinky hairball in the sink, brown stains on towels, black hair all over the bed and sheets, and a stain on the mattress cover. The apartment didn’t even have a trash bag — I had to walk to the store, clean and throw away someone else’s filth.

I submitted multiple issue reports with photos through their platform and followed up with a direct text. Not one meaningful response. The only offer I received was $50 off for a cleaning fee I would still have to pay for, as well as someone coming to “swap out towels” or “clean the sink” after I had already taken care of it myself. For $2,400/month, I expected a professionally cleaned, move-in-ready home — not a biohazard.

This level of neglect, lack of accountability, and poor customer service is shocking for a company that claims to provide “fully managed” and “hassle-free” rentals.

If you are specifically considering the unit in Denver CO in “The battery on Blake street” just be aware that the upstairs neighbors like to vacuum their floors at 12 am and stomp around all night and morning. I never got more than 5 hours of sleep each night.

If you value your time, health, and money, I highly recommend you look elsewhere.

Date of experience: June 11, 2025

I would like to say that Max did a wonderful job service to me and taking care of me upon the rental once I got in there were a few issues with the apartment and Chris the property manager went above and beyond to accommodate me. if I had to rate the service, it would be an A+. I will refer other people here.

Date of experience: June 03, 2025

I have thoroughly enjoyed my stays at the Landing! The apartments are extremely comfortable, clean and have all the amenities I have needed while being here for a family emergency. I also appreciate the apartment is so close to Baylor, White and Scott in Lakeway.

Date of experience: June 14, 2025

I have booked multiple times at the Landing. The apartments are lovely and offer great value. Good communication and property managers are always accessible for questions. Thank you very much!

Date of experience: June 13, 2025

I checked in today. I will be staying for a month. When I arrived there were no towels, no dish soap, no dish towels, no cleaning supplies and no frying pan. I rang the help number and after a very long time was told that these would be delivered between 5 and 6 today. I waited two and a half hours until 6.20 and called again. The agent said that the request hasn't been actioned (well, yes, that's why I'm calling), that they couldn't get an answer from the team and that I might not get the towels until tomorrow.

Excuse me? You expect me not to wash for 20 hours after a 7 hour flight?

I said I would go and buy some towels and that they could reimburse me. They said they couldn't guarantee I'd be reimbursed. No, I couldn't speak to a supervisor who could authorise it.

Really poor start. Very much regretting making this booking.

Update: I was told twice on my check-in day that a supervisor would call me back. I'm still waiting.

On Sunday morning, I called the helpline and was told that the items would be delivered between 10 and 11, so I held off going to the gym or grocery shopping. Guess what? By 11.20, they hadn't been delivered.

I called the helpline number again and asked for an ETA. She said it wasn't possible. I insisted. She got in touch with the "host" who said she would deliver before 1pm. She did eventually deliver just before 12. There was no dish towel and no cleaning supplies, and the frying pan is far too small.

A day of my time has been wasted.

Date of experience: June 13, 2025

As my wife and I relocated from Georgia to Texas for new career opportunities, finding comfortable, furnished, and flexible housing was a top priority. Thanks to Landing, the process was effortless! Their service made it easy to settle into a beautiful temporary home, allowing us to focus on our next chapter without the stress of traditional leasing. Highly recommend for anyone navigating a move!

Date of experience: June 06, 2025

The customer support is impeccable and it’s not just from one representative but every single one. Hands down the best I’ve ever experienced which in turn helps me have a sound mind in my moving process

Date of experience: June 06, 2025

We rented an apartment through landing for one month. Price was reasonable apartment exceeded our expectations. Well stocked nice furniture good complex. Highly recommend

Date of experience: June 10, 2025

Karecia and Vivian are extremely wonderland efficient l highly recommend this company. I was amazing by their promptness and professionalism.

Date of experience: June 09, 2025

I live here now and I would recommend to anyone. Very secure building. Beautiful apartments. And very nice amenities. The roof tops are to die for. There is a 24hr gym for the workout gurus and there is a club room with games and other things. Nobody is ever up there so it’s literally first come first serve. I’ll be having a get together soon for my guest.

Date of experience: June 06, 2025

Its a SCAM! They canceled my stay THE DAY OF CHECK-IN and did not even bother to tell me. After calling them, they gave me endless runarounds and never solved the issue. AVOID AT ALL COSTS

Date of experience: June 02, 2025

Apartment was extremely clean and had all the necessities. Responded promptly and great customer service!

Date of experience: May 26, 2025

I use Landing Standby.

I get an immense amount of flexibility for a very good price.

I couldn’t be happier. Incredible service.

Date of experience: May 29, 2025

Apartment is lovely. Bed is super comfortable, and all is very cosy. The landing contact was efficient and accessible but I still had a few teething issues. Nothing major just annoying.

Date of experience: May 29, 2025

Beautiful, fully furnished apartment in a modern building. Clean and equipped with all essentials. The building offers excellent amenities, including a pool, gym, and friendly staff. Ideally located in a safe and convenient area.

Date of experience: May 24, 2025