I’ve been using HelloClearHealth for a while without issue, but my most recent experience was really disappointing. They didn’t ship my package for over two weeks. To their credit, they reimburse... See more
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Karolyn and Taylor provided exceptional support with my insurance requests, even after I completed my Accutane treatment. I am truly happy and grateful for their prompt and friendly assistance.
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I have had a great experience so far with Clear Health! Telehealth can feel a bit impersonal at times, but they really do their best to make you feel cared for throughout the entire process. Wheneve... See more
My experience has been great so far! Easy to message my doctor with any questions and I was able to get on Accutane so much faster than if I’d made an in-person appointment. Their pharmacy also offers... See more
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As acne sufferers ourselves, we think getting clear should be easier, affordable, and safer. We’re setting out to build an end-to-end model of care that incorporates seamless specialist evaluations, digital treatment management, prescriptions, skincare, and even mental health services when appropriate – all delivered in the comfort of your home.
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4.1
Great
44 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Unfortunate experience
I’ve been using HelloClearHealth for a while without issue, but my most recent experience was really disappointing.
They didn’t ship my package for over two weeks. To their credit, they reimbursed me for the month which I appreciated. However, when the package finally shipped, it was delivered to my old address despite my request to update my shipping information as I had already moved. This was PRIOR to shipping, and they had confirmed this change BEFORE shipment. As a result, I never received the package.
I reached out multiple times but didn’t get a response for about a week. It wasn’t until I asked to cancel my subscription that they finally responded, and even then, they didn’t acknowledge the shipping issue at all! Overall, I expected better communication and accountability from a service I had trusted for so long.
Date of experience: June 24, 2025
Reply from Clear Health
We’re sorry to hear that your most recent experience didn’t meet expectations. We did issue you a full reimbursement for the month as soon as there was a delay with your shipment, and we agree that’s the right thing to do.
However, to clarify for others reading: we only ship medication when a patient confirms their shipping address and payment. Once a package leaves our pharmacy, we don’t have the ability to reroute it unless the carrier allows it. That’s why we always recommend patients double-check the address on file before confirming an order.
We also offer the option to pick up medication at a local pharmacy if preferred, and many of our patients choose that route for added flexibility.
If there’s ever a breakdown in communication, we take full accountability and we’re always available via email to help resolve any open issues. We appreciate your past trust and hope you’ll give us another chance in the future.
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Karolyn and Taylor provided exceptional…
Karolyn and Taylor provided exceptional support with my insurance requests, even after I completed my Accutane treatment. I am truly happy and grateful for their prompt and friendly assistance.
Date of experience: June 16, 2025
Reply from Clear Health
Thank you Katie!
They have been responsive and helpful
They have been responsive and helpful. Taylor answered all of my questions thoroughly.
Date of experience: June 02, 2025
Not the safest solution
ClearHealth approved me for Accutane based solely on an online intake form and uploaded photos, without providing me with any live consultation, it was very impersonal given the potency of this drug, it raised a red alarm for me.
Shortly afterward, I checked with my personal doctor—and was strongly advised against Accutane, making it clear that the online approval was not only insufficient but potentially unsafe.
Although I never received the prescription or began treatment, and immediately halted the process, ClearHealth refused to issue a refund, citing that a medical evaluation had technically been “completed.” In my view, this "evaluation" did not meet the basic standard of care expected for such a dangerous medication. I was offered no follow-up, no reassessment, and no meaningful opportunity to address serious safety concerns that arose afterward.
If you're considering using ClearHealth for Accutane, please proceed with caution. Their process may check legal boxes, but in my case, it failed to ensure actual medical safety.
Date of experience: May 31, 2025
Reply from Clear Health
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience.
To clarify, every evaluation on our platform is reviewed with the utmost care by a licensed, board-certified provider. Your approval for treatment was based on the information you personally submitted, including a mental health screening and photos, all of which were considered during a thorough clinical review. While we operate virtually, this approach meets the standards for safe, asynchronous care and is consistent with modern telehealth practices.
Patients are always encouraged and able to message their provider directly through the platform to address concerns or request a reassessment within a reasonable timeframe. We also support syncing care with in-person providers, just as one might seek a second opinion or follow-up in a traditional setting.
As noted at the time of purchase, our policy states that medical evaluations are non-refundable once completed. Just like with an in-person dermatologist, once a provider completes an evaluation and determines you’re eligible for treatment, that medical service is considered rendered, even if you later decide not to proceed with the medication.
We remain committed to ensuring patient safety and continuously improving the experience for everyone who seeks treatment through our platform.
If you’re exploring online dermatology care and want to know if ClearHealth is the right fit for you, feel free to email us! We’re happy to help you make an informed decision.
Taylor W.
Clear Health Support Manager
I love HelloClear!
I love HelloClear, they’ve made the process super easy so I can get my medication with no troubles. And the prices are very reasonable!
Date of experience: May 05, 2025
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Super simple and easy to get Accutane…
Super simple and easy to get Accutane or other acne treatments. Their team is great at communicating and responds very quickly.
Date of experience: April 17, 2025
Clear skin at Last
I did my Accutane treatment through Clear Health, I couldn’t be happier with the results. My skin is the clearest it’s ever been, and for the first time in years, I feel confident. The process was smooth from start to finish — Clear Health made everything so easy, from virtual appointments to getting my prescription filled. The support and guidance I received really helped me stay on track and manage any side effects along the way. I barely get any breakouts now, and the overall texture and tone of my skin has improved so much. If you’re struggling with stubborn acne and nothing else has worked, I highly recommend going through Clear Health. They made a big difference in my journey and I’m so glad I took the leap.
Date of experience: October 01, 2024
Clear Health has completely changed my life
Clear Health has completely changed my life and my body. There has been no downsides or any defects. I love that clear health communicates too. Overall, clear health is a amazing way to get rid of acne and stress.
Date of experience: April 11, 2025
Clear Health has changed my life
Clear Health has changed my life. My skin is beautiful and it has built my confidence back up after a crazy 10 year break out after having my second son. My husband can't stop looking at me and complimenting me. I would recommend them to anyone.
Date of experience: March 08, 2025
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Super convenient and accessible
Convenient, straightforward and affordable.
My HDHP plan was not going to cover any of the Accutane treatment visits or meds, so I saved a ton by going through Clear Health instead.
Obviously there are still hoops to jump through as a female patient but their system helped streamline the process of uploading photos and the pregnancy tests, dealing with the iPledge system, and receiving approval for the meds each month.
Taylor from the Support Team was particularly wonderful and patient when explaining the process and treatment and made the experience much nicer.
I removed one star because of the chat experience with the doctor I was assigned to. He didn't check in or answer questions in details and would just copy and paste the exact same message each month when the treatment was reapproved. This tends to happen with virtual health providers but for the cost of the virtual visit, it would have been appreciated to get more than a copy/paste message each month.
I have now been using the post-treatment prescription lotion and their jojoba oil cleanser and I am very happy with both!
Date of experience: September 13, 2024
Top notch service
Top notch service. Outside of a great treatment protocol , Clear Health addressed every need. They’ve give me time back in my day to take care of me and health. Thank you for the stellar support.
Date of experience: December 10, 2024
Honestly
Honestly, it’s been a freaking waste of time going through clear because one it doesn’t take away from the process you have to do anyways with any provider that you go to. Also, my insurance doesn’t even take it so I have to literally come out of pocket and they charge on top of it an extra $50, I don’t even know for just talking to the doctor doesn’t even talk to you and it’s just very sloppy. I wouldn’t do it just go through a dermatologist through your provider. This was a complete waste of time. I wish I never did it through them
Date of experience: November 18, 2024
Reply from Clear Health
Hi Clara,
Thank you for sharing your thoughts. I sensed during our call, just short of this review being left, that there were still some unresolved concerns, and I’m sorry to hear you feel this way about your experience with Clear Health. I’d like to take a moment to address your feedback and clarify our process to help ensure others are also well-informed.
Throughout this journey, I worked closely with you to ensure everything went as smoothly as possible despite the challenges that arose. I made it my priority to assist you every step of the way, ensuring your prescription was successfully sent to your pharmacy.
It’s important to note that we inform all patients prior to making any payment that we are an out-of-network provider. This information is presented during the process of submitting insurance details and is also shared with patients as part of setting expectations regarding costs. This transparency allows patients to make informed decisions before proceeding with their evaluation.
To resolve the challenges you experienced, we went above and beyond by speaking with you and your pharmacy after hours. During those conversations, we uncovered additional details that had not been shared initially and worked diligently to address them.
While every patient’s journey is unique, our goal is always to provide exceptional support and assistance. I regret that we didn’t meet your expectations, but I appreciate your feedback, which helps us continue to refine and improve the care we provide.
If there’s anything further I can do to assist you, please don’t hesitate to reach out. We’ll be speaking again soon.
Taylor W.
taylor@helloclearhealth.com
Accutane Treatment - 3 Teenagers
I have worked with this company for over a year. I had 2 teenagers complete a full course of Accutane and I am 1 month into treatment with my 3rd child. The team has been incredibly helpful and responsive with all of my concerns and issues throughout this process. I strongly recommend this company for anyone suffering from Acne.
Date of experience: October 15, 2024
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I initially was worried about starting…
I initially was worried about starting Accutane but the support team and the dermatologist definitely quelled my worries. They were reassuring and provided all the information I needed to feel comfortable with my treatment plan. I really liked the convenience of being able to message the dermatologist through the chat feature, though responses typically took a few hours. So far it’s been pretty straight forward. Definitely looking forward to continuing treatment through them! Highly recommend for anyone looking for accessible and affordable accutane treatment.
Date of experience: October 16, 2024
Amazing product, amazing customer service
Clear health has been nothing but amazing. From the beginning they have been supportive and helpful, answering any questions i may have. The lady over the phone Brianna is very sweet and extremely patient when it comes to explaining certain steps in the process to me. I also love how quick i get a response from their customer service team just the other day i sent an email and within a few minutes Taylor had responded back answering all my questions. Overall the product is amazing and has done wonders for my skin and the customer service matches. Thank you all again for making this process so easy to navigate.
Date of experience: October 10, 2024
great customer service
Date of experience: October 15, 2024
I have had a great experience so far…
I have had a great experience so far with Clear Health! Telehealth can feel a bit impersonal at times, but they really do their best to make you feel cared for throughout the entire process. Whenever I have questions, I reach out to support and they alway help address my concerns or resolve any issues. Taylor (the support manager) has even reached out to me via phone to follow up and ensure everything was taken care of. I really appreciate Clear Health, they have helped me clear up my stubborn acne!
Date of experience: October 16, 2024
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My review really is mainly about Taylor…
My review really is mainly about Taylor from clear health. I’ve had a pretty good experience thus far all around, but any concerns, questions or worries always seem to be resolved with the support managers help, Taylor. She is on top of it and is always quick to reply and answer any questions or concerns! I do have a hard time getting in touch with my doctor though, I would not blame the company for that, or really even the doctor as I am sure she has other telehealth jobs and or clients.
Date of experience: October 11, 2024
They do not care
I had a lot of issues with this company especially customer service. It’s ridiculous the way they pass you around. Besides that your doctor literally couldn’t give less of a crap about you!! I have been struggling with terrible side effects post accutane treatment and asked my derm about getting bloodwork done to test for anemia and she told me to go to a pcp. Hello? I just spent the last half of this year being treated by you and being prescribed this medication by you but when I express concerns about side effects a month after the treatment they essentially told me to kick rocks. Awesome! Super caring :) The entirety of my experience my dermatologist was short and uncaring. Customer service was just messy and I was always being tossed around. It would be better if you could actually call and have a real conversation with someone who listens. As someone who has been failed by healthcare over and over again, it never gets less disappointing. It seems routine for most people to get bloodwork done after accutane to make sure everything still looks normal. Why not with this company? What’s the point of even doing the baseline tests? I don’t currently have a pcp and by the time I can get in with one I’ll have spent even more months being miserable and sick from a drug carelessly prescribed.
Date of experience: September 09, 2024
Reply from Clear Health
Hi,
Thank you for taking the time to leave a review. We truly value your feedback and use it to improve our services. I'm sorry to hear about your post-treatment experience, and I’d love to clarify a few points to help resolve the issue.
Throughout your treatment and after its completion, bloodwork forms are always available for download in your account. Each month, after approval, we send a recommendation for monthly testing. While it’s not always required at certain times, we provide this guidance to help make the process easier for you. In the 'My Labs' section of your patient portal, you can download your signed bloodwork requisition form, both during and after treatment.
Our contact number (833.685.4529, opt. 1) is available on our website and in the patient portal's Support section, where you can reach us by call or text. This number is also included in our support emails because we understand that some patients prefer to speak with us directly. During monthly evaluations, we offer the option of a phone call with the dermatologist, which can be scheduled either before or after your prescription approval. We strive to put you in control of your care to ensure your satisfaction.
Additionally, our nurse triage team is available 24/7 to assist with any concerns, especially side effects. You can reach them at 833.685.4529, opt. 3.
I'd love the opportunity to discuss your experience further and address any remaining concerns. Please feel free to email me directly at taylor@helloclearhealth.com or give us a call. We sincerely apologize for any inconvenience, and I look forward to hearing from you soon.
Taylor W.
taylor@helloclearhealth.com
I’m very very happy !!!! 😊
Let me start off by saying that this company has saved my life,
Accutane has been working wonders for me , the 40mg the doctor prescribed was just what I needed,
Medication works like magic, I’m finally able to say that my acne is going away!!!!!! 🤗
I’m very happy with results I’m hoping for the best, just the first dose that I took cleared my face I can’t wait to see the final result,
This company clearly knows what they’re doing , they answer all and every one of my inquiries,
They make sure to explain everything with detail instructions.
I’m very happy I found this company, very happy with my medications and the prompt quick response from the company team,
Overall A++++++
Date of experience: August 26, 2024
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