Invited
It was effortless and priceless! You send a precious piece of technology to a place where it will be safe and transformed to an appropriate and easily managed medium. When you listen or watch it, it... See more
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Invited
This company has the best customer support ever. They are very friendly and responsive to any problem or question you may have. My movies came out great and it was well worth the cost to have them dig... See more
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Verified
Heirloom explains their services quite well online. However, even if you're certain you want their services, if you have any doubts or questions, you can schedule a video call to speak with a real per... See more
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Invited
They did a great job digitizing 25+ old home movies (various formats) dating back to early 1960’s. Very efficient. Would have been 5-star if they could help improve the quality of these videos.
Company replied
Company details
- #1 of 1 best companies in Video Duplication Service
- #5 of 9 best companies in Cloud Storage Service
- #5 of 9 best companies in Data Recovery Service
- #4 of 7 best companies in Photo Restoration Service
- #3 of 4 best companies in Scrapbooking Store
- #2 of 5 best companies in Technical Service
Written by the company
Preserve Priceless Memories for Generations Your Trusted Partner in Digitization At Heirloom, we understand that your memories are priceless. Our mission is to help families rescue irreplaceable photos, home movies, and personal content from outdated formats and preserve them safely in the best cloud storage available today. Whether you're dealing with fragile VHS tapes, old photo albums, deteriorating cassette tapes, or vintage Betamax and Super 8 film reels, Heirloom makes it simple to bring your history into the digital age. Comprehensive Digitization and Data Recovery Services Our state-of-the-art digitization process transforms aging media into high-quality digital files, rescuing content trapped on vulnerable VHS, VHS to digital, cassette tapes, and film reels. We also offer advanced data recovery services for damaged or obsolete media, ensuring your memories are not lost to time, hardware failure, or environmental damage. Every tape, photo, or file you send to Heirloom is handled with care by our experienced technicians. From VHS tape repair to high-resolution photo scanning, our team treats your collection like it was our own. We even convert rare formats like Betamax and Super 8 film, ensuring no memory is left behind. Organize, Share, and Enjoy with Ease Once digitized, your memories are securely stored on Heirloom's private cloud platform. More than just storage, our organization tools make it easy to search, share, and relive your precious moments. Our AI-powered system helps tag faces, events, and locations, turning scattered collections into beautifully organized digital archives you can enjoy anywhere. Why Families Trust Heirloom Veteran-owned and operated Free tape repairs and credit for blank media Fast, transparent service The most secure and sustainable cloud storage solution Trusted by families, historians, and archivists nationwide Choose Heirloom to preserve your memories today—before time, decay, or disaster takes them away.
Contact info
11 eWall Street, 29464, Mount Pleasant, United States
- 800-284-9939
- trustpilot@heirloom.cloud
- heirloom.cloud
4.7
Excellent
56 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Invited
Excellent service and fair price
Excellent service and fair price. Will definitely use them again.
Date of experience: November 10, 2024
Invited
Exactly as promised
Exactly as promised. So excited to be able to view old slides and pictures on my phone. Well worth the cost.
Date of experience: June 24, 2025
Reply from Heirloom Cloud Corporation
Hi Jackie,
Thank you so much for your kind words! I’m thrilled to hear that you're now enjoying those old slides and pictures right from your phone—that's exactly why we do what we do. Your memories matter, and it means the world to us that you trusted Heirloom to bring them back to life.
If you ever need anything or want to share your experience with others, we’re just a call away.
Gratefully,
Geoff Weber, CEO
Invited
Very easy to work with and professional…
Very easy to work with and professional group.
Date of experience: October 15, 2024
Reply from Heirloom Cloud Corporation
Hi Scott,
Thanks so much for the kind words! I'm grateful you found our team easy to work with and professional—that’s exactly the experience we aim to deliver for every customer.
If you ever have more memories you’d like to preserve or questions along the way, don’t hesitate to reach out. We’re always here to help.
Warm regards,
Geoff Weber, CEO
Invited
Very happy with the results
Very happy with the results. The decorative cover of the album was not digitized which I wish had been. I should have brought this to their attention.
Date of experience: October 10, 2024
Reply from Heirloom Cloud Corporation
Hi Mia,
Thank you so much for your kind review—and I’m really glad you’re happy with the results. You're absolutely right about the decorative album cover—we would have loved to capture that detail if we had known it was important to you. We try to preserve everything meaningful, and we’ll do a better job making that option clearer in the future.
If you still have the album and would like us to digitize the cover separately, just let us know. We’d be happy to help.
Warm regards,
Geoff Weber, CEO
Invited
Prompt
Prompt, careful handling of our precious items & easy communications during the transfer process.
Date of experience: February 12, 2025
Reply from Heirloom Cloud Corporation
Hi Patricia,
Thank you for your thoughtful note—it means a lot to our entire team. We know how priceless these memories are, and we treat every item with the care it deserves. I’m so glad the process felt smooth and communication was easy throughout.
If you ever need help with more memories—or know someone who does—we’re always here.
With gratitude,
Geoff Weber, CEO
Invited
I haven't used it
I haven't used it, yet.
I'm hesitant to put others on the hook for any followups!
Date of experience: July 05, 2025
Reply from Heirloom Cloud Corporation
Hi there,
Thanks for your honest note—and I completely understand the hesitation. The good news is, with Heirloom, it doesn’t cost anything for others to enjoy the memories you share with them. Your family and friends can view, stream, and even download what you’ve chosen to share—without ever needing to pay or sign up for anything.
If you have any questions or want help getting started, just give our team a call. We’re always happy to walk you through it.
Warmly,
Geoff Weber, CEO
Invited
Excellent Work with a few Caveats
Dear Heirloom:
I hope you're well and thank you for your work on our project. Two things:
1. When I signed up for Heirloom, I was sent an email for a 10% discount on my first order:
"To welcome you to the Heirloom family, we’re offering 10% off your first order! Just use the code WELCOME10 at checkout and start preserving your memories today."
It would have been nice to receive that at my first checkout. I would appreciate Heirloom honoring this discount, as it does amount to a substantial amount.
2. When I signed up for the service, I asked the specific question whether the files would be named in connection with the label on the VHS tapes, which was answered in the affirmative. I was disappointed to see that none of the files were labeled to match the VHS label.
Other than those issues, the product is very solid and I look forward to the next set of old media to convert.
Best regards,
Jeff
Date of experience: June 03, 2025
Reply from Heirloom Cloud Corporation
Dear Jeff,
Thank you so much for your thoughtful review—and for trusting Heirloom to preserve your memories. We’re not perfect, but we truly care, and we’re always willing to help however we can.
I understand our team is already working with you to apply a 10% welcome discount, but I'll make sure this get's done.
Regarding file naming, you raise a great point. While we apply a standard naming convention by physically labeling each piece of media, we aren't able to fully customize filenames based on handwritten labels, which are sometimes unclear or incomplete. That said, the good news is that Heirloom makes it easy to match up those labels on your returned tapes with the digital files in your account—where you can then add full descriptions and notes that are searchable on our platform (unlike DVDs, which remain static and unlabeled).
We’re grateful for your feedback, and even more so for your continued business. If there’s anything else we can do to improve your experience, don’t hesitate to reach out. We’re here to help.
Warm regards,
Geoff Weber, CEO
Invited
Awesome customer service
This company has the best customer support ever. They are very friendly and responsive to any problem or question you may have. My movies came out great and it was well worth the cost to have them digitized. I enjoyed sharing them with my family, as well.
Date of experience: January 08, 2025
Reply from Heirloom Cloud Corporation
Thank you so much for your kind words! I'm truly grateful you trusted Heirloom with your memories. Our team works hard to treat every customer like family, so it means a lot to hear that you had such a positive experience.
I'm thrilled you’re enjoying the digitized movies and that they brought joy to your family—that’s exactly why we do what we do. If you ever need anything else, we’re just a message away.
Geoff Weber, CEO
Invited
It was effortless and priceless
It was effortless and priceless! You send a precious piece of technology to a place where it will be safe and transformed to an appropriate and easily managed medium. When you listen or watch it, it's powerful!!!
Enjoy those memories!
Date of experience: February 20, 2025
Reply from Heirloom Cloud Corporation
Thank you for such a meaningful review. You captured exactly what we strive for—making the process effortless while treating every memory as priceless. It’s an honor to help transform these cherished moments into something that can be easily enjoyed and shared. I’m so glad it moved you. That’s the power of memory.
Geoff Weber, CEO
Invited
Casey was Lovely‼️a Great experience:)
Date of experience: June 12, 2025
Reply from Heirloom Cloud Corporation
Thank you for the kind words! Casey truly is a gem, and I’m so glad she made your experience a great one. We’re honored you chose Heirloom, and we hope those memories continue to bring you joy.
Geoff Weber, CEO
Invited
The quality was excellent
The quality was excellent, the turnaround time was really fast, and the customer service over the phone -- with a real, live person -- couldn't have been better.
Date of experience: August 27, 2024
Reply from Heirloom Cloud Corporation
Thank you so much for your kind words! We believe every memory deserves excellence—not just in quality and speed, but in how you're treated throughout the process. I'm especially glad you mentioned speaking with a real person.
At Heirloom, we don’t outsource support or rely on chatbots. Our team is right here in the U.S., and we’re passionate about making this experience personal. That’s a big part of what makes Heirloom different—and why we’re honored to be entrusted with your memories.
Geoff Weber, CEO
Invited
Reply from Heirloom Cloud Corporation
Thank you for the thumbs up! I'm so glad you found our team friendly and helpful—that’s exactly the experience we aim to deliver every time. We truly appreciate you choosing Heirloom to preserve your memories!
Geoff Weber, CEO
Invited
Excellent digitization
They did a great job digitizing 25+ old home movies (various formats) dating back to early 1960’s. Very efficient. Would have been 5-star if they could help improve the quality of these videos.
Date of experience: May 15, 2025
Reply from Heirloom Cloud Corporation
Thank you so much for the thoughtful review, Daniel — we're truly honored to have preserved your family's memories from the 1960s. 🙏
You're absolutely right: the videos from that era often suffer from decades of wear, and preserving them before further degradation is the critical first step. That’s exactly what we’ve done — each reel and tape is now safely digitized and protected for future generations.
At Heirloom, we perform a true 1-to-1 high-fidelity capture using professional-grade equipment. While we don’t apply enhancement filters by default (to maintain the original integrity of your footage), we’re excited to share that customizable digital enhancement tools — such as color correction, sharpening, and stabilization — will be available on the Heirloom platform within the next year.
Thank you again for trusting us with these priceless treasures. The best is yet to come!
Geoff Weber,
Founder
Invited
Super kind and helpful staff😊
Date of experience: June 02, 2025
Reply from Heirloom Cloud Corporation
Thank you for the sweet note! Our team truly cares, and it means a lot to hear that kindness came through. We're honored you trusted us with your memories—it’s why we do what we do 😊
Geoff Weber, CEO
Invited
Great experience
Great experience, friendly staff, answered all questions and did a high quality job of digitizing old family photographs in high resolution. Would highly recommend for reproducing any type of media. Thanks!
Date of experience: June 30, 2025
Reply from Heirloom Cloud Corporation
Thank you so much for the generous review! I’m thrilled to hear you had a great experience and that our team took good care of your family photographs. High-resolution quality and personal service are exactly what we aim for. Your recommendation means the world to us—thank you for trusting Heirloom with your priceless memories!
Geoff Weber, CEO
Invited
Professional, communicative, and fast!
Have used Heirloom twice now for home videos and highly recommend!
Date of experience: January 31, 2025
Reply from Heirloom Cloud Corporation
Hi SJ,
Thank you so much for coming back to Heirloom — not once, but twice! Repeat customers like you are the greatest compliment we can receive. We're honored to help preserve your home videos, and we truly appreciate the recommendation.
Whenever you uncover more memories, we'll be ready.
Warm regards,
Geoff Weber, Founder
Invited
Easy process.
They accomplished what they said they would do, in a timely manner.
Date of experience: March 12, 2025
Reply from Heirloom Cloud Corporation
Hi Alex,
Thank you for the great review! We’re glad to hear everything was delivered just as promised — and right on time. It’s our mission to make memory preservation easy, dependable, and worry-free.
We appreciate your trust in Heirloom and hope to serve you again in the future!
Best regards,
Geoff Weber, Founder
Invited
It was very easy and quick turn around
It was very easy and quick turn around
Date of experience: February 04, 2025
Reply from Heirloom Cloud Corporation
Thank you for the kind words! I'm so glad you found the process easy and the turnaround quick—that’s exactly what we strive for. We know your memories matter, and it’s an honor to help preserve them.
Geoff Weber, CEO
Verified
They are awesome and fast
They are awesome and fast! Sent them some really old cassettes tapes that were broken and the repaired them and digitized them. Highly recommend!
Date of experience: June 03, 2025
Reply from Heirloom Cloud Corporation
Hi Sharon — we’re honored you trusted us to rescue those precious cassette tapes. Every memory matters, even the broken ones, and we’re grateful to help preserve them for generations to come. Thank you for being part of the Heirloom family! 🎞️✨
Verified
Happy to discuss privately
Happy to discuss privately. Did not deliver what was promised. Threatening to dispose of my physical photographs. I will not do business w them again
Date of experience: May 01, 2025
Reply from Heirloom Cloud Corporation
Hi there, and thank you for your feedback.
At Heirloom, our mission is to digitize the world’s priceless photographs—and we take that responsibility seriously. We're proud of the care we put into preserving each memory, and we’re grateful for the trust our customers place in us.
We want to clarify that while our terms clearly state we are unable to hold unclaimed physical media for more than 30 days after digitization is complete, we always do our best to work with anyone experiencing a delay. Open communication goes a long way, and we’re happy to accommodate extensions when we know what’s going on.
If you're willing to reconnect, we’d be glad to continue the conversation privately and try to make things right.
Warmly,
Geoff Weber, CEO
Heirloom Cloud Corporation
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