Heidi's Nail Lab Reviews 40

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars
Verified

My nail tech is very talented and always accommodating to my choices of nail design and or color. Establishment is generally clean. I would recommend the placemats and work surface would be cleaned... See more

Company replied

Rated 3 out of 5 stars
Verified

It was clean but the appointment I booked online said the pedicure should be an hour. It was done in 30 minutes with barely any massage. I was done with a mani pedi in 45 minutes. The nail tech... See more

Company replied

Rated 5 out of 5 stars
Verified

My nail technician is awesome… All of them are but Helen is awesome beyond words. She is always available for me and always goes above and beyond to help me with my requests. I always get compliments... See more

Company replied

Rated 5 out of 5 stars
Verified

i love this place! i've been coming here for almost 3 years and have never had a bad experience! everyone is so great and know how to make their clients happy! i love going to kay she does an amazing... See more

Company replied


Company details

  1. #2 of 4 best companies in Nail Salon

Written by the company

At our salon, we design beauty and wellness journeys that are tailored to your exact needs. We are dedicated to helping you make healthier choices by providing insight into a better state of being through natural organic treatments and result-driven approaches. Our luxurious, modern salon offers a blend of services and space throughout, from signature pedicure and manicure treatments, to stunning nail designs, to top-quality products, and a friendly, welcoming environment. The safety and comfort of our clients is of the utmost importance to us. Our commitment to adhering to the highest standards in our industry is the reason for this. Our nail care services follow state regulations by sanitizing and disinfecting all reusable tools.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

40 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month


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Rated 5 out of 5 stars
Verified

Kay is Amazing!

Kay is Amazing!

Date of experience: June 25, 2025

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Reply from Heidi's Nail Lab

Thanks for the awesome feedback! We're thrilled you think Kay is amazing. We'll be sure to pass on your kind words!

Rated 5 out of 5 stars
Verified

Kay is great

Kay is great! She does beautiful work!!

Date of experience: May 28, 2025

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Reply from Heidi's Nail Lab

Thanks for the wonderful feedback! We're so happy to hear Kay consistently delivers beautiful work. We'll be sure to pass along your kind words!

Rated 5 out of 5 stars
Verified

Kay is great very fast very…

Kay is great very fast very professional she does exactly what I ask for and always comes out beautiful

Date of experience: May 25, 2025

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Reply from Heidi's Nail Lab

Thanks for the fantastic review! We're so glad to hear Kay consistently delivers beautiful results and provides fast, professional service. We'll be sure to pass on your kind words!

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Rated 4 out of 5 stars
Verified

Overall very happy

Overall very happy! I’ve been going to Heidi’s Nail Salon for a little over 2yrs now, they do amazing work. Just wishing they were more flexible with later hrs.

Date of experience: April 27, 2025

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Reply from Heidi's Nail Lab

Thank you so much for your continued support over the past 2 years! We're so glad you're happy with our work. We appreciate your feedback on our hours and will definitely keep it in mind!

Rated 5 out of 5 stars
Verified

Great experience always

Kay is the best!! Beautiful work as always.

Date of experience: April 25, 2025

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Reply from Heidi's Nail Lab

Thank you! We're so happy to hear you love our work! Can't wait to see you again soon!

Rated 5 out of 5 stars
Verified

Great pedicure with Helen

Great pedicure with Helen! And as usual my nails look great!

Date of experience: April 24, 2025

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Reply from Heidi's Nail Lab

Thank you so much! We're thrilled you loved your pedicure with Helen and your nails came out great as always!

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Rated 5 out of 5 stars
Verified

All of the nail technicians are…

All of the nail technicians are wonderful. I've been going to Helen for years. My nails always last and she is timely, friendly and quick.

Date of experience: March 25, 2025

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Reply from Heidi's Nail Lab

Thank you so much for your loyalty and kind words! We’re lucky to have Helen and so glad she continues to impress. Can’t wait to see you again soon!

Rated 5 out of 5 stars
Verified

Helen is amazing!

Helen, as always, did a wonderful job!!!

Date of experience: March 25, 2025

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Reply from Heidi's Nail Lab

Thank you! We’re so happy to hear that Helen delivered another wonderful set she’s the best!

Rated 5 out of 5 stars
Verified

The place to go

Beautiful work. Always pleasant and welcoming there.

Date of experience: March 26, 2025

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Reply from Heidi's Nail Lab

Thank you for your kind words! We take pride in creating beautiful results while maintaining a welcoming atmosphere for every client. It’s always our pleasure to serve you, and we look forward to your next visit!

Rated 5 out of 5 stars
Verified

Great customer service

Great quality nail care.

Date of experience: March 27, 2025

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Reply from Heidi's Nail Lab

Thank you for trusting us with your nail care! We're committed to delivering the quality you deserve and look forward to your next visit.

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Rated 5 out of 5 stars
Verified

Always a pleasure!

Date of experience: March 27, 2025

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Reply from Heidi's Nail Lab

Thank you for your kind feedback! We’re committed to delivering exceptional experiences and look forward to serving you again soon.

Rated 5 out of 5 stars
Verified

Amazing Service

Very consistent and very professional

Date of experience: March 25, 2025

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Reply from Heidi's Nail Lab

We take pride in delivering the same excellent experience every time you walk in. Knowing we’ve hit the mark for you means everything.

Can’t wait to continue exceeding your expectations at your next visit!

Rated 5 out of 5 stars
Verified

Very professional

My nail technician is awesome… All of them are but Helen is awesome beyond words. She is always available for me and always goes above and beyond to help me with my requests. I always get compliments on my nails. 💅

Date of experience: February 24, 2025

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Reply from Heidi's Nail Lab

Thank you for recognizing her incredible talent and dedication. Going ‘above and beyond’ is Helen’s superpower, and we’re so lucky to have her making clients like you feel special. Those nail compliments are 100% deserved we’re always amazed by her artistry too!

Can’t wait to see what she creates for you next. Until then, keep shining!

Rated 5 out of 5 stars
Verified

I have been there several times

I have been there several times. Everytime I am greeted politely. They do an excellent job. Tony is very helpful and very good at what he does

Date of experience: February 25, 2025

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Reply from Heidi's Nail Lab

We’re delighted to hear you consistently enjoy your visits from our warm greetings to Tony’s exceptional work. Providing excellent service is our passion, and teammates like Tony make it easy! We’ll be sure to share your kind words with him; this will make his day.

We truly appreciate your support and can’t wait to welcome you back for another 5-star experience!

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Rated 2 out of 5 stars
Verified

I made an appointment online with Liz

I made an appointment online with Liz. When I arrived, they told me Liz no longer worked there. I allowed them to keep my appointment, but with someone else. The person who did my nails made 4 of my cuticles bleed. My powder gel nails also have bumps and are uneven.

Date of experience: February 24, 2025

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Reply from Heidi's Nail Lab

We sincerely apologize for the disappointing experience you had during your recent visit. First, we regret the miscommunication about Liz’s availability.

More importantly, we’re truly sorry for the discomfort and subpar results with your service. This falls far short of our standards, and we’d like to make it right. Please email contact@heidisnaillab.com at your convenience so we can resolve this immediately, whether through a refund, complimentary correction, or other solution.

Your feedback is invaluable, and we’re addressing this with our team to prevent future issues. Thank you for giving us a chance to improve.

Rated 5 out of 5 stars
Verified

Quick

Quick. Professional. Beautiful.

Date of experience: February 24, 2025

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Reply from Heidi's Nail Lab

Thank you for the perfect review quick, professional, and beautiful is exactly what we aim for every time. We're thrilled you're happy!

See you again soon!

Rated 5 out of 5 stars
Verified

Amazing!!

Helen is such a nice and sweet person and I absolutely love the way she does my nails. She really listens to exactly what I want.

Date of experience: January 27, 2025

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Reply from Heidi's Nail Lab

Helen truly embodies the care and attention we strive for, and we’re overjoyed she’s made your nail experience so special. Her ability to listen and bring your vision to life is something we deeply value we’ll be sure to share your kind words with her!

Thank you for trusting us with your nails. We can’t wait to see you again soon!

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