BEAUTIFUL CLASSY RING!
BEAUTIFUL CLASSY RING!! Process was easy and my ring is absolutely Beautiful I love it! Very well made. I was impressed with the quality! Thank you so much!!
Date of experience: July 01, 2025
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Company details
Contact info
1062 Lincoln Ave Unit 1023 San Jose, CA, US , 95125, San Jose, United States
- +1 (484) 585-0100
- hello@heerok.com
- heerok.com
4.1
Great
10 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Outstanding Service and Customization! 💍
They answered all my questions fairly quickly! Very easy to work with. I would definitely use them again and recommend them to others! I found a ring I love and was able to make it exactly as I wanted. It arrived a little after 3 weeks! I can not wait to wear it forever!
Date of experience: July 01, 2025
Found My Perfect Diamond Ring
Absolutely love my lab-grown diamond ring! It took a bit of time to find the right stone since I was looking for a larger size with the perfect clarity, shape, and color. The team was incredibly patient and thoughtful, sharing helpful suggestions and honest feedback that made the whole experience feel easy and special.
Date of experience: June 29, 2025
Ring withholding refund
Ring withholding refund
Dpd confirmed that their driver returned Doorbell to Ring on 14/10/24 but as Ring can’t find it, they are refusing to give me a refund until it turns up.
Daylight robbery!
Do not order products directly from Ring, order instead from Am.zon because if something goes wrong returns are usually straight forward. If you order from Ring they will hold you responsible for its loss not themselves or the courier & refuse a refund.
Update
Ring Logistics are still refusing to provide a refund even though they have lost the package but after 2hrs 30 mins of phone calls to Ring, a very helpful customer service agent is going to try to arrange a refund using invoices from other purchases in my account.
fingers crossed.
Date of experience: October 20, 2024
Reply from Heerok Jewelry
Hello David,
We have thoroughly checked our records and can confirm that we have not received any order under your name or associated with your account. It appears there may be a misunderstanding or confusion. We take every feedback seriously, but we must emphasize that this review does not reflect an order placed with us.
If you believe there has been an error, please feel free to reach out to our customer service team, and we will be more than happy to assist you further.
We value transparency and accuracy in our reviews and appreciate your cooperation in resolving this matter.
Kind regards,
Support Team
Heerok Jewelry
Support seems to have gone down the…
Support seems to have gone down the pan…
Support seems to have gone down the pan since the takeover, couple this with an upgrade to the account area making it very difficult to navigate and removing the resend welcome email which is a right pain
Date of experience: October 19, 2024
Reply from Heerok Jewelry
Hello There
We have reviewed our system and there appears to be no record of a recent order or support request under your details. We take customer service very seriously and would like to assist you with any issues you may have experienced.
Looks like you guys created this email account in order to spam our profile as the name of email looks similar to our brand.
If you have placed an order with us or have encountered any difficulties, please provide more information or contact us directly so that we can look into the matter and ensure everything is resolved promptly.
Thank you for your understanding.
Kind regards,
Support Team
Heerok Jewelry
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Verified
Beautiful ring designs
Excellent service! We had a wonderful experience working with Heerok to design our custom engagement ring and wedding band. They were very prompt and professional with replies and completed the job quickly. We look forward to doing business with them in the future.
Date of experience: September 16, 2024
Reply from Heerok Jewelry
Thank you for your excellent feedback! 😊 It is fantastic to hear that you had a wonderful experience designing your custom engagement ring and wedding band. We're glad our team was prompt and professional throughout the process, making it smooth and efficient for you.
Verified
Great company, use them
Great customer service, they proactively communicated on my order progress. The ring looked exactly as shown on the website, I received exactly what I thought I would.
Date of experience: September 16, 2024
Reply from Heerok Jewelry
Thanks for sharing your feedback! 😊 We are thrilled to hear that you had a great experience with our customer service and that our team kept you updated on your order progress. 💍 Knowing the ring looked exactly as shown on the website and met your expectations truly makes us happy!
Verified
I can't say enough good things about Heerok Jewelry
I seriously can’t say enough about Heerok—they are absolutely top-notch! My fiancé got my engagement ring here, and first off, it’s stunning. The only issue we had was that the ring was a bit snug, but it wasn’t a big deal at all. Heerok took care of it, resizing it quickly and perfectly. Their customer service is AMAZING. They even rushed a fix on a small detail and shipped it with our wedding bands, making sure everything arrived on time before the big day. I’m so glad we chose Heerok, and I couldn’t be happier with their service and beautiful rings!
Date of experience: September 27, 2024
Reply from Heerok Jewelry
Thank you so much for sharing your experience! 🌟 We are over the moon to hear that you love your stunning engagement ring and that Heerok could make everything perfect for you, even with the quick resizing! 💍 It’s great to know our customer service made a difference, especially by rushing the fix and getting everything shipped in time before your big day.
We are so glad you chose Heerok for such a special moment, and your happiness with the rings and our service means everything to us! If you ever need anything in the future, we’re always here to help! 😍✨
Verified
Beautiful Engagement Ring!
I can’t even describe how gorgeous my engagement ring from Heerok is! The pictures online were nice, but seeing it in person was a whole different level it’s absolutely stunning! It did take a little longer to make, but the wait was 100% worth it. I’ve been getting compliments on it every single day, and I’m beyond happy with how it turned out!
Date of experience: September 16, 2024
Reply from Heerok Jewelry
Thank you so much for your kind words! 😊 We are super excited to hear how much you love your engagement ring and that it is even more beautiful in person. The wait might have been longer, but knowing it was worth it makes us so happy!
Thanks for choosing Heerok—we appreciate the recommendation! We are thrilled you have received so many compliments—it sounds like the perfect piece! If you ever need anything, feel free to reach out anytime!
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Verified
As a First-time online ring buyer,
As a First-time online ring buyer, I had an amazing experience with Heerok! Their easy-to-use search made it simple to find the perfect certified lab-grown diamond ring. It arrived quickly, and the craftsmanship is flawless. I highly recommend Heerok if you're looking for a stunning ring without breaking the bank!
Date of experience: September 10, 2024
Reply from Heerok Jewelry
Thank you for the fantastic feedback! We’re glad you had a great experience and love your lab-grown diamond ring. We truly appreciate your recommendation!
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