I was hesitant about an interactive experience on the internet. But I’m so glad I tried this path. Staff were amazing and very knowledgeable about these hearing aids and made me feel comfortable and a... See more
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The hearing aids have a wonderful assortment of things to change and adjust based upon the current situation, noisey background, T.V. settings , etc. There are ample adjustments for increasing the vol... See more
Company replied
I bought my second pair of hearing aides from your company. Each time I was assigned a knowledgable and personable sales person who answered my questions and helped me with any problems I encountere... See more
Company replied
I was satisfied with Hear.com. Of course my hearing is substantially better however I still have an issue with some hearing but I was told I have lost 20% of my hearing that can’t help. The cost is... See more
Company replied
Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.4
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
Keeping in touch wit me.
The product is great
I can hear again. Keeping in touch with me. I appreciate this very much. Thank you.
Date of experience: July 07, 2025
HAPPY TO HEAR AGAIN!! I was hesitant about an interactive…
I was hesitant about an interactive experience on the internet. But I’m so glad I tried this path. Staff were amazing and very knowledgeable about these hearing aids and made me feel comfortable and answered all my questions. The first company I tried….not so much. Highly recommend hear.com. I am totally satisfied!
Date of experience: May 15, 2025
Reply from hear.com
Thank you so much for your kind words, Sally!
We’re thrilled to hear that you took a chance on the online experience and that it exceeded your expectations. It means the world to us that our team was able to make you feel comfortable, supported, and confident every step of the way.
We're honored to be your hearing care partner and so glad to hear you're totally satisfied! Thank you for recommending hear.com—we’re always here for you! - Ashley, Customer Success Team
Basic Features
The hearing aids have a wonderful assortment of things to change and adjust based upon the current situation, noisey background, T.V. settings , etc. There are ample adjustments for increasing the volume, the Base and Treble and other features. They do it all.
Date of experience: July 04, 2025
Reply from hear.com
Thank you so much for your great review, Thomas!
We’re so glad to hear you’re enjoying the versatility of your hearing aids. The ability to adjust settings like background noise, TV mode, volume, bass, and treble is exactly what makes the Horizon IX so powerful—it’s all about adapting to your life in real time.
We love hearing that they’re doing it all for you! If you ever need support or tips on getting the most out of your devices, we’re just a call away. - Ashley, Customer Success Team
It was nice being able to do everything…
It was nice being able to do everything at my own home. I didn't have to go to a doctor's office to have my hearing checked or anything. The audiologist I dealt with was amazing. It's also nice to know I can call them anytime I have questions or issues with my hearing aids.
Date of experience: May 09, 2025
Reply from hear.com
Thank you so much for your wonderful review, Cindy!
We’re thrilled to hear that our at-home experience made things easier and more comfortable for you. That’s exactly what we aim for—convenience, expert care, and ongoing support without the hassle of office visits.
We’re so glad to hear your audiologist left a great impression, and remember—we’re always just a call away if you need anything! - Ashley, Customer Success Team
Hear.com was on top of their game
Hear.com was on top of their game . From start to finish. They were there to guide me through everything, the initial hearing test to getting the hearing aids . I will give them a 5 star rating.
Date of experience: May 28, 2025
Reply from hear.com
Thank you so much for the amazing review, Sanford!
We’re thrilled to hear that your experience from start to finish was smooth and well-supported. Our team is dedicated to making the journey to better hearing as easy and personalized as possible, and we're so glad it showed!
Thank you for the 5-star rating and for choosing hear.com—we’re honored to be part of your hearing journey. - Ashley, Customer Success Team
Improved hearing
I was satisfied with Hear.com. Of course my hearing is substantially better however I still have an issue with some hearing but I was told I have lost 20% of my hearing that can’t help. The cost is substantial however cheaper hearing aids does not help me.
Date of experience: July 01, 2025
Reply from hear.com
Thank you so much for your thoughtful review, Don!
We’re glad to hear that your hearing has substantially improved with your new devices, and we truly appreciate your trust in hear.com. While we understand there are still some limitations due to the degree of your hearing loss, we’re glad you’ve found a solution that works better than the lower-cost alternatives you’ve tried.
Your feedback is incredibly valuable, and we’re here for you anytime if you need support, adjustments, or have questions down the road. Thank you again for being part of the hear.com family! - Ashley, Customer Success Team
A great solution for your hearing difficulties.
I bought my second pair of hearing aides from your company. Each time I was assigned a knowledgable and personable sales person who answered my questions and helped me with any problems I encountered. Both times I thought the online hearing test and the audiologist were very good. I love how well they stayed synced with my iPhone because I listen to books and music a great deal most days.
I do appreciate the reasonable and affordable costs of the hearing aides.
Date of experience: May 05, 2025
Reply from hear.com
Thank you so much for your kind words, Sara!
We’re honored that you chose hear.com not just once, but twice—and thrilled to hear that both your sales consultants and audiologists made the experience smooth and supportive. It's great to know your hearing aids are syncing seamlessly with your iPhone and enhancing the things you love, like music and audiobooks.
We also appreciate your feedback on affordability—that’s something we’re truly committed to. Thanks again for being part of the hear.com family! - Ashley, Customer Success Team
Better Hearing=Better Life
I have been a user of Hear.com products for a number of years, and found out that they had vastly improved the technology. They now have multiple processors to allow for adjustable hearing. Having had tinnitus for many years, I have noticed a vast reduction in that annoying constant ringing, especially when I do not have my hearing aids on!
If you want to improve the quality of your hearing and your interactions with others, don't wait!!! Give Hear.com a try!
Date of experience: June 28, 2025
Reply from hear.com
Thank you so much, Ester!
It means the world to hear from long-time customers like you. We're so glad you've experienced the improvements in our technology—especially the benefits of the new multi-processor design and the impact it's had on your tinnitus.
Hearing better doesn't just change how we experience sound—it transforms how we connect with others. Your story is such an inspiring reminder of that. Thank you for your continued trust and for encouraging others to take that important first step toward better hearing.
We’re honored to be part of your hearing journey! - Ashley, Customer Success Team
I was ready to send my hearing aids…
I was ready to send my hearing aids back. I could not get them connected to my phone, until this young man helped
Me!!! His knowledge, professionalism, and patience got me connected to my phone where I can adjust the volume. I will always be grateful for him. Thank you so much Demitris, from the bottom of my heart!!
Date of experience: June 17, 2025
Reply from hear.com
Thank you so much for sharing this, Patsy!
We’re incredibly proud of Demitris and the care he provides—your kind words mean the world. We're so glad he was able to get everything set up for you and turn things around. Enjoy the clarity and control! Happy Hearing. - Ashley, Customer Success Team
An excellent product administered in a…
An excellent product administered in a professional manner. I would recommend it to anyone with a hearing aid need.
Date of experience: June 02, 2025
Reply from hear.com
Thank you so much, Betty!
We’re so glad to hear you’re happy with both the hearing aids and the care you received. Your recommendation means the world to us—and we’re honored to be part of your hearing journey! If you ever have any questions, we are here to help. Happy Hearing! - Ashley, Customer Success Team
My experience with hear.com has been…
My experience with hear.com has been seamless. I can only offer my sincere and wholehearted praise of this organization and the way they conduct
Date of experience: June 25, 2025
Reply from hear.com
Robert, thank you so much for your kind words! We're thrilled to hear that your experience with hear.com has been seamless. Delivering exceptional care and support throughout the entire journey is what we strive for, and your wholehearted praise truly means a lot to us.
We’re grateful to have you as part of the hear.com family—please don’t hesitate to reach out if you ever need anything! - Ashley, Customer Success Team
the best hearing aid company ever. I must say that I have had two previous…
I must say that I have had two previous experiences with hearing aid companies that were less than satisfactory. Hear.com was over the top wonderful because they were straightforward, honest authentic, and didn’t try to sell me something I didn’t need. Everything was top notch, professional from the moment I spoke with their representative to the time I received their package. The technology that they provide for testing is pretty darn amazing and everyone I dealt with was so lovely and honest. When the time comes that I actually do need hearing aids. I will contact only hear.com
Date of experience: June 20, 2025
Reply from hear.com
Karen, thank you so much for your incredible review! We’re truly honored to hear that your experience with hear.com stood out—especially after having less-than-ideal experiences elsewhere.
Being honest, authentic, and pressure-free is at the heart of how we care for our customers, and we’re so glad that came through at every step—from your first call to receiving your package. We’re also thrilled you were impressed with our at-home testing technology and the professionalism of our team.
When you're ready, we’ll be right here to support you every step of the way. Thank you again for your trust and kind words! - Ashley, Customer Success Team
I love the adjustability of the hearing…
I love the adjustability of the hearing aids. I sing in a choir, play trumpet in a community band for which both require different settings. These settings work great for me.
Date of experience: June 21, 2025
Reply from hear.com
Stephen, thank you for your wonderful review! We're so glad to hear that the adjustability of your hearing aids is helping you stay fully engaged in the music you love—whether it's singing in the choir or playing trumpet in your community band. It’s great to know the settings are working perfectly for your unique needs!
We’re honored to support your journey and proud to have you as part of the hear.com family. - Ashley, Customer Success Team
The equipment is very up-to-date very…
The equipment is very up-to-date very easy to use you’re so convenient I could answer my phone from my hearing aid I didn’t have to have my phone with me I could just use my hearing aids to answer my phone it was so convenient so so so very convenien
Date of experience: May 23, 2025
Reply from hear.com
Mildred, thank you so much for your glowing review! We're so happy to hear how convenient and easy-to-use your hearing aids have been—especially being able to answer calls directly from them! That kind of seamless experience is exactly what the latest technology is designed to provide.
We’re thrilled you’re enjoying the benefits, and we’re always here if you need anything. Welcome to the hear.com family! - Ashley, Customer Success Team
John really listened to me and set my…
John really listened to me and set my hearing aids to support my needs
Date of experience: June 09, 2025
Reply from hear.com
Edward, thank you so much for your kind words! We’re thrilled to hear that John took the time to truly listen and tailor your hearing aids to fit your specific needs. That personalized care is exactly what we aim to deliver to every customer.
We're so glad you're happy with your experience and results—welcome to the hear.com family! - Ashley, Customer Success Team
Excellent results
Excellent results, easy to use.
Very pleased with results.
Date of experience: June 19, 2025
Reply from hear.com
Lynn, thank you for your wonderful review! We’re so glad to hear you’re experiencing excellent results and finding your hearing aids easy to use. That’s exactly the kind of outcome we strive for with every customer.
We truly appreciate you choosing hear.com and are always here if you need anything! - Ashley, Customer Success Team
Thank you
Everyone was professional, knowledgeable, and answered all my questions.
Date of experience: May 22, 2025
Reply from hear.com
Artyce, thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with the professionalism, knowledge, and support you deserved throughout your journey.
If you ever have more questions or need anything in the future, we're always here to help. Happy Hearing! - Ashley, Customer Success Team
customer service
I like the customer service really great to work with.
Date of experience: June 16, 2025
Reply from hear.com
Wes, thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our customer service team. It means a lot to us to know that we made your journey a positive one.
If there's ever anything else we can help with, we're just a call or message away.
Wishing you all the best on your hearing journey! - Ashley, Customer Success Team
Like the hearing aids
Like the hearing aids. Excellent service before fitting and after. The only issue I have is I have asked both the fitter as well as the customer representative for a pair of spare earbuds for the hearing aids and have not received anything.
Date of experience: June 10, 2025
Reply from hear.com
Thank you so much for your kind words, Jeffrey! We’re thrilled to hear that you’re happy with your hearing aids and the service you received before and after your fitting. We apologize for the delay in receiving your spare earbuds, and we truly appreciate your patience. We’ve shared your request with our team, and we’ll make sure to get those sent to you as soon as possible. Please don't hesitate to reach out if you need anything else—we’re here to help! - Ashley, Customer Success Team
Best hearing aids I've experienced…
Best hearing aids I've experienced after previous 8 years and 2 other brands (and corporate approaches) of hearing aid usage. Everything from testing, consulting, selection, payment processing, hearing aid setup, and sales follow up, and most importantly, actual hearing aid results was better. I highly recommend Hear.com and have already personally recommended them to friends.
Date of experience: June 10, 2025
Reply from hear.com
Thank you so much for the glowing review, Martin! We're thrilled to hear that your experience with Hear.com has exceeded your expectations after trying other brands. From the testing to the setup and follow-up, we strive to provide top-notch service and products, and we’re so glad to hear it’s made a difference for you. Your recommendation to friends means the world to us, and we’re honored to be part of your hearing journey. Please don’t hesitate to reach out if you ever need anything—here's to many more years of clear hearing! - Ashley, Customer Success Team
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